Home Perfect Remodeling, LLC. Reviews (4)
It has become apparent to me, in my dealings with Mr [redacted] , that he is willing to lie and manipulate situations to get his wayI personally handed him the invoice he claims to have never received and marked it "paid in full" with his check number and the email confirmation letter goes out automatically to the email address provided for everyone who makes an appointment for an assessmentI could provided confirmation from dozens of recent clients that would corroborate the factI stand by my initial response that services paid for were provided in full, and are in full compliance of the standards of the Focus on Energy program
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Playing 'he said; she said' with Mr*** serves no purpose Maybe Mr***'s has me confused with someone else Reality is I paid Home Perfect for a home energy audit which had to be completed by Focus on Energy engineers from Madison, Wisconsin I have no knowledge if Home Perfect/Mr*** paid the people who made the one hour drive to my home but I did not receive a bill from Focus for the second audit I was very pleased with their inspection/audit and resulting work products and, verbally and in writing, stated this to their management in Madison, Wisconsin We made the improvements suggested by the Focus on Energy engineers and now enjoy both a significant reduction in our WE Energies bill and more comfortable living environmental We consider ourselves fortunate to have had the folks from Madison in our home.My only other feedback to Focus on Energy was I thought there was room for improvement in whatever their criteria was for qualifying the vendors they recommend
It has become apparent to me, in my dealings with Mr. [redacted], that he is willing to lie and manipulate situations to get his way. I personally handed him the invoice he claims to have never received and marked it "paid in full" with his check number and the email confirmation letter goes out automatically to the email address provided for everyone who makes an appointment for an assessment. I could provided confirmation from dozens of recent clients that would corroborate the fact. I stand by my initial response that services paid for were provided in full, and are in full compliance of the standards of the Focus on Energy program.
Mr. [redacted] contact me to have a Focus on Energy assessment on his home. He was informed in writing that the fee of the initial assessment is $300 and that the fee for the post work inspection that is required to receive the Focus on Energy assessments is an additional $100. The assessment...
was completed per the Focus on Energy (FOE) protocol and a written report was provided to him. Mr [redacted] then called Focus on Energy to complain that the report did not say what he wanted it to, Focus on Energy took over the file and visited Mr [redacted] home to confirm the assessment was complete. Focus on Energy completed a second assessment at no charge to Mr. [redacted] and confirmed that my assessment was complete and accurate. Mr [redacted] contact me to request a post work inspection at no cost or a refund for the initial assessment. I informed him that I would not issue a refund for the initial assessment because the service was completed and the report given to him and that FOE now had control of his project file and he should contact them to advise him on a post work inspection. S&E Insulation, who is the Focus on Energy Trade Ally Mr [redacted] was initially working with, indicated they had not completed any work for Mr. [redacted]. Contracting with a FOE Trade Ally is a requirement for receiving incentives from the program. Because he choose not to have the work completed by a FOE trade ally, he is not eligible for FOE program incentives. I have included copies of the correspondence letters from and in reply to Mr [redacted] as well as the excerpt from the confirmation email sent out when he made his appointment and the invoice provided to him at the time of the assessment. Both confining what I have stated above.