Home Properties

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There are several claims in the business response that are untrue I did attempt to contact their regional office on more than occasions There is no number provided on any documentation for the regional office upon move-in I tried on three separate occasions to call the number provided and ask for the regional office, only to be forwarded back to the same answering service of the number I'd called originally I then tried contacting the corporate office, left messages with a customer service representative My call was never returned Between these multiple attempts on multiple days, a more accurate description would be callsMuch like the facilities management and maintenance, local property management, and regional management, clearly Home Properties does not hire the best lawyers There is a clear provision for setting aside money in escrow for the lack of use of the balcony It was clearly advertised, or it would not be a selling point Therefore, along with the Home Properties pledge, this is part of the apartment as advertised and would be included You may want to inform their lawyers that condition would only be inclusive of a balcony of a current tenantThe payment they are making is not a courtesy, I assure you Their attitude on the matter in general has been rude, discourteous, and unhelpful It's a shame that it took this much only to receive a coarse and uninformed response This should serve as a warning to anyone in the future against working with this company

Below is an e-mail which I sent to the resident on June 29th I received a certified letter regarding your outstanding balance In your letter it appears that you are questioning the amount due on your account According to our records you moved in on October 28,
2015. You paid your move in costs for October, November rent and December rentYou vacated the apartment on June 2, 2016; however we did not receive any funds from January thru June On January 12th you sent *** *** an email asking that you be allowed to pay rent on January 20th due to some financial difficulties you were experiencing. We agreed to the extension and agreed not to forward your file to the attorney for eviction provided we receive the payment on the 20th of January. You indicated you would be paying the full amount due on January 20th. We did not receive any funds and your file was turned over to the attorney. You defaulted on your agreement On February 8th you emailed us indicating that you would be vacating the apartment by February 10th and day prior to your court date of February 11th You did not vacate the premises on February 10th. Had you vacated the apartment on February 10th your fees would have been substantially reduced. Your decision to continue to reside in the apartment until June 2, is a major factor in the outstanding amount due on your account. Charges to your account are due to outstanding rent, utility charges, damage to the apartment, and legal fees. Your account was forwarded to the attorney to begin an eviction filing on January 21st the day after you defaulted on your agreement to pay your account in full. Your court date was February 11th. Because you did not turn in your keys on February 10th as promised we continued with the eviction. We filed with the Sheriff's Office for possession of your apartment on March 3rdYou continued to occupy the apartment without paying any rent until June 2nd I hope this helps clarify the outstanding balance of $13,and the reason that we filed for eviction for both *** *** and *** *** In regards to your AC unit not functioning properly I did research the work order you submitted. On January 14th, you submitted a work order regarding your window AC unit. The service tech did respond to your request and explained that the AC was not designed to function when the outdoor temperature was degrees. There were not further requests regarding the AC submitted from January 14th thru June 2ndOn November a service request was put in for your garage door being off track. That request was taken care of on November 18th. On January 14th a service request was put in for replacement of a ceiling fan light bulb. That request was taken care of Until your letter dated June 21, we did not receive any notice from you indicating that your were unhappy with our service team In all the emails that we received you indicated you were unable to pay rent for financial reasons. At no time did you ever mention that you were unhappy with the service being provided I understand the difficulty you are currently experiencing; however we did attempt to work with you to avoid eviction proceedings. Your choice was not to pay the rent and continue to reside in the apartment *** ***, CAM Property Manager *** *** Apartments *** WGolf Road Mount Prospect, IL 847-***

Initial Business Response /* (1000, 6, 2017/12/29) */
Thank you for giving us the opportunity to respond to the complaint. Our account of the story goes as follows:
On September 25, 2017 [redacted] visited our location in New Paris, Indiana. He was interested in purchasing 2 new John Deere H130...

loaders equipped with brackets. Mr. [redacted] stated that he had searched all over the
country and we had the best price that he could find. That statement Mr. [redacted] made shows that our business takes short margins in order to satisfy our customers by offering the best price up front. Mr. [redacted] personally looked at the loaders and knew that each loader was equipped with different types mounting brackets which fit individual tractors. We informed him that each loader had different mounting brackets. Tractors & loader attachments come
equipped with different brackets that are compatible with specific tractors and Mr. [redacted] was aware of this. He purchased the loaders and left very satisfied. He went home and mounted the first loader on an existing tractor that he owned. He did not have any problems and we assume that he sold that tractor with loader for a profit. Thirty days later, he had purchased another tractor from a different establishment and when he went to mount up the second
loader the brackets did not fit that tractor. Again, he knew when he purchased the loaders from us that the brackets were different. He called us very upset. We try to be a company that goes above and beyond to best serve our
customers so we offered to split the cost of a new set of brackets with him. The estimated cost for a set of new brackets is $400.00. Mr. [redacted] agreed to the offer so we contacted our John Deere dealer and the dealer stated that those particular brackets were on back order.

We called Mr. [redacted] to notify him of the back order situation and at that time he stated that he could get them from his John Deere dealer so we told him to send us a bill for half the cost and that was the last we heard from him until last week. He called to tell us that he had purchased another loader and wanted to return the one that he purchased from us back in September. Again be reminded that he was informed and knew that there were 2 different sets of brackets on those loaders. At the time of this call, our salesman Jacob reminded Mr. [redacted] of the original agreement and returning the loader was not an option. Mr. [redacted] then became very upset. He was cursing and making threatening comments, calling us vulgar names. He has written bad reviews on public pages about our company. We are enclosing a copy of the original purchase agreement that clearly states NO RETURNS AFTER 30 DAYS" along with further purchase policies regarding equipment sold.
In summary, Mr.[redacted] purchased products from us that he personally examined and was instructed to the fact that each loader was equipped with a different type of brackets. He made the decision to purchase with full knowledge that the brackets were different. We offered to split the cost of new brackets which was above & beyond what was required of us. Mr. [redacted] became impatient when he found that the brackets were on back order from John Deere. He decided to purchase another loader from somewhere else and wanted to return the loader he purchased from us nearly 90 days ago. He signed the contract which clearly states our 30 day policy.
Initial Consumer Rebuttal /* (3000, 8, 2017/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response states that I visited the business because I was interested in their loaders. In reality, I saw two loaders for the specific model of tractors I had (John Deere 2032r) listed on tractorhouse.com. These loaders are made for many models of tractors and only some are equipped with the proper bracket to fit my tractor model. I called the company to verify these were still available. The salesman even double checked and called me back to tell me he had two loaders that would work with my 2032r tractors.
Based on his confirmation, I stated that I would drive down that afternoon and purchase them. He already had them in front of the store and ready to load on my trailer when I arrived. I inspected them for condition and model (H130), however this would not tell me they would fit my 2032r model. I needed to rely on the spoken word of the salesman as I have never assembled a front end loader. That is why I trusted his word to tell me that these were the correct loaders for my tractors. This is why I verified they were correct BEFORE spending 90 minutes driving down and spending $7,000 to purchase them.
Their response states they informed me that the loaders had different brackets. If that were true, then I would not have bought the one that wouldn't work with the 2032r. Also, if this were true, the salesman wouldn't have sent me a text admitting that this was his mistake. I've attached a screenshot from my phone showing the text conversation with their salesman documenting this statement. This is why he was willing to split the cost of the correct loader brackets to help fix his mistake in selling me an incompatible loader.
Their response also states that "thirty days later I purchased another tractor to mount the second loader". This is untrue. Attached is in invoice dated 9/8/2017 of when I purchased two 2015 John Deere 2032r tractors. These are the two tractors that needed loaders and why they needed to both fit the 2032r model. It is plain and simply not true.
The first loader went together just as it should and so I was not concerned about assembling the second loader quickly. I was very busy and did not get to assembly of the second unit right away. Once I did start to assemble, it was immediately obvious when holding up the bracket to the tractor. The holes were not aligned in the same position. It would not have been immediately obvious that these were incorrect without having a tractor right there to hold a bracket against. Therefore, there would have been no reasonable way to know that these brackets wouldn't have worked with the 2032r while I was at their facility. Especially to someone who has never assembled a front end loader like myself.
Their response states that they reminded me I purchased two loaders with two different sets of brackets. This is a lie. As my tractor invoice shows, I purchased two identical 2015 John Deere 2032r tractors. Therefore, I needed two identical John Deere H130 loaders to fit them.
I contacted them on 10/20/2017 which is within the 30 day return window to notify them of this issue. I have attached a text message conversations to prove this took place. Therefore, this has been an unresolved issue from within the 30 day return period.
I believe a full refund is justified and reasonable.
Final Consumer Response /* (2000, 14, 2018/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the proposed solution. I will remove my negative [redacted] review this weekend and return the loader no later than January 20th. Upon the receipt of the refund, I will then place a positive review on [redacted]
Thank you for working with me on this issue.
Final Business Response /* (4000, 12, 2018/01/12) */
Company contacted our office indicating wants this matter to be resolved and made an offer.
Company is requesting the consumer to bring loader with everything (all brackets, bolts, etc). to the company by next Saturday, January 20th. The company opens 8-12pm. It should be returned same condition as sold to receive $3,500.00 refunded. Another stipulation the company is requesting is for the consumer to remove the negative Google review by this weekend, and place a positive review considering the company is going above and beyond to resolve this matter, company requests no derogatory reviews.