Home Rejuvenators

Revdex.com:
For sake of clarity, the nature of this complaint is not resolution or project completion, but a challenge to the A+ rating Revdex.com affords Home Rejuvenators (HR)I have reviewed the information provided by Home Rejuvenators in response to our complaint and their response contains unsubstantiated information and unsupported allegations, which was par for the course and a primary reason why we are taking the time with this complaintThe documents HR *** to substantiate their claim of pursing legal action were never filed and the homeowners encouraged HR to pursue legal action as homeowners were confident of their legal standard following legal advice they received (see attachment PLEASE STATE YOUR INTENT TO PAY) HR did threaten multiple times to pursue legal action several times if they did not receive payment, but this was outside the terms of the payment agreement which allowed for one third down at the time the contract was signed (paid on date of signature), one third due once inspections were passed (paid upon request on 21OCT17) and a final payment due at project completion (10MAR17) Despite the project not being completed until 10MAR17, HR began threatening legal action on 09FEB(see lien email file ***)If, HR claims are to be believed, why then did they order cabinets for the job on 10MARif the job was not complete and payment was dueHR tried to pass damaged cabinets and repairs noted before the end of the project off as "warranty items" despite knowing about them earlier Fortunately, we held them accountable as they later agreed (have supporting email to substantiate)For the sake of the record, the cabinets they ordered which took several weeks to arrive and added further project delay and thereby payment delay were not even the correct cabinets our project so it was a needless delayHR then fixed the cabinets, which if they would have done this first, they would have met the terms of the contract and received payment at least a month earlier.
Regarding the homeowner being a "professional contract negotiator" this is completely falseHR thinks anyone who holds them accountable and to their word is out to get themThe lack of change orders on the project, the unwillingness to refund the deposit when their design was out of code, sloppy work requiring redo numerous times, poor business management, and sloppy work is the reason the project took so long The original contract signed was not the work performed so HR's allegations of getting paid $less is also falseThey were paid less as they did not perform the work agreed to by the contract and agreed to deduct the price (can substantiate in email)Pricing and cost never became an issue until there were significant cost overruns on the project and as HR admitted they had to use one job to cover the cost on other jobsThat was another reason why there were periods where they would not show or would only send one personNo wonder the wall the built down the center of the room was out of plumbMy intent was to meet the contract obligations as agreed at the start of the project which I did Not caving to shoddy work, substandard performance standards (National Association of Home Builders standards of which HR claimed to be unfamiliar), and attempts to extort money from homeowners was also my intent. As to the allegations of extra material being installed free of charge, the second story window was installed due to HR's design error and was agreed to be covered by them when they realized the design was out of code (can substantiate via email) The mirrored pocket door was never discussed and homeowners did agree to pay, and paid, additional cost of a frosted pocket door as agreedWe did not pay for the other, as that, and all the other claims, were the unethical attempts by HR to charge us extra at the end (new invoices appeared 19JANbefore the project was finished with HR's Anna saying if we didn't agree the project wouldn't be completed (can substantiate via email)HR agreed to cover the roof truss inspection recessed lights, exhaust lights etc were agreed to without cost and HR signed an agreement indicating homeowner would not be responsible for these charges when they demanded payment on another project running concurrently; again, without finishing and outside the payment terms.HR received another $8,for the roof project and the porch, which HR seemed to miss, and it took multiple column orders to get that right as they kept ordering the wrong onesWhen the owner couldn't get it right, the foreman stepped in an bought the right onesUnfortunately, he quit as he was not getting paid (as he told us)We did agree to modify the contract terms, but that was because HR was demanding money and we can to agreement on terms of early payment since they could not complete the project as contracted (can substantiate with email and signed terms) The theme throughout our experience with HR is they demand money before the project is complete outside the negotiated terms of payment, will rush through a project just to get paid, and will pursue unethical business practices like avoiding change orders and then trying to extort additional payment for items from homeownersOne multiple occasions, the homeowner looked for amicable ways to resolve these disputes and finally agreed to pay more than owed to settle things amicablyThis complaint is only intended to inform so entities like Revdex.com can ensure their brand represents the highest caliber of quality in the industry
Regards,
*** ***

Revdex.com:
For sake of clarity, the nature of this complaint is not resolution or project completion, but a challenge to the A+ rating Revdex.com affords Home Rejuvenators (HR). I have reviewed the information provided by Home Rejuvenators in response to our complaint and their response contains unsubstantiated information and unsupported allegations, which was par for the course and a primary reason why we are taking the time with this complaint. The documents HR [redacted] to substantiate their claim of pursing legal action were never filed and the homeowners encouraged HR to pursue legal action as homeowners were confident of their legal standard following legal advice they received (see attachment PLEASE STATE YOUR INTENT TO PAY).  HR did threaten multiple times to pursue legal action several times if they did not receive payment, but this was outside the terms of the payment agreement which allowed for one third down at the time the contract was signed (paid on date of signature), one third due once inspections were passed (paid upon request on 21OCT17) and a final payment due at project completion (10MAR17).  Despite the project not being completed until 10MAR17, HR began threatening legal action on 09FEB17 (see lien email file [redacted]). If, HR claims are to be believed, why then did they order cabinets for the job on 10MAR17 if the job was not complete and payment was due. HR tried to pass damaged cabinets and repairs noted before the end of the project off as "warranty items" despite knowing about them earlier.  Fortunately, we held them accountable as they later agreed (have supporting email to substantiate). For the sake of the record, the cabinets they ordered which took several weeks to arrive and added further project delay and thereby payment delay were not even the correct cabinets our project so it was a needless delay. HR then fixed the cabinets, which if they would have done this first, they would have met the terms of the contract and received payment at least a month earlier. 
Regarding the homeowner being a "professional contract negotiator" this is completely false. HR thinks anyone who holds them accountable and to their word is out to get them. The lack of change orders on the project, the unwillingness to refund the deposit when their design was out of code, sloppy work requiring redo numerous times, poor business management, and sloppy work is the reason the project took so long.  The original contract signed was not the work performed so HR's allegations of getting paid $[redacted] less is also false. They were paid less as they did not perform the work agreed to by the contract and agreed to deduct the price (can substantiate in email). Pricing and cost never became an issue until there were significant cost overruns on the project and as HR admitted they had to use one job to cover the cost on other jobs. That was another reason why there were periods where they would not show or would only send one person. No wonder the wall the built down the center of the room was out of plumb. My intent was to meet the contract obligations as agreed at the start of the project which I did.  Not caving to shoddy work, substandard performance standards (National Association of Home Builders standards of which HR claimed to be unfamiliar), and attempts to extort money from homeowners was also my intent. As to the allegations of extra material being installed free of charge, the second story window was installed due to HR's design error and was agreed to be covered by them when they realized the design was out of code (can substantiate via email).  The mirrored pocket door was never discussed and homeowners did agree to pay, and paid, additional cost of a frosted pocket door as agreed. We did not pay for the other, as that, and all the other claims, were the unethical attempts by HR to charge us extra at the end (new invoices appeared 19JAN17 before the project was finished with HR's Anna saying if we didn't agree the project wouldn't be completed (can substantiate via email). HR agreed to cover the roof truss inspection recessed lights, exhaust lights etc were agreed to without cost and HR signed an agreement indicating homeowner would not be responsible for these charges when they demanded payment on another project running concurrently; again, without finishing and outside the payment terms.HR received another $*,[redacted] for the roof project and the porch, which HR seemed to miss, and it took multiple column orders to get that right as they kept ordering the wrong ones. When the owner couldn't get it right, the foreman stepped in an bought the right ones. Unfortunately, he quit as he was not getting paid (as he told us). We did agree to modify the contract terms, but that was because HR was demanding money and we can to agreement on terms of early payment since they could not complete the project as contracted (can substantiate with email and signed terms).  The theme throughout our experience with HR is they demand money before the project is complete outside the negotiated terms of payment, will rush through a project just to get paid, and will pursue unethical business practices like avoiding change orders and then trying to extort additional payment for items from homeowners. One multiple occasions, the homeowner looked for amicable ways to resolve these disputes and finally agreed to pay more than owed to settle things amicably. This complaint is only intended to inform so entities like Revdex.com can ensure their brand represents the highest caliber of quality in the industry.   
Regards,
[redacted]

I am really sorry about how displeased this customer was. We tried everything we could to make sure he got a good value for his money – but he was never satisfied, never wanted to be satisfied – he didn’t want to pay!  I was forced to threaten legal action and after months of negotiating...

our contract price – he reluctantly and obviously bitterly, paid up - unfortunately $3K less than he agreed to pay us. To this family’s credit, this job was one of those jobs where if something could go wrong it would.  Our crew called it the [redacted] in terms of existing faulty framing, drywall and construction and previous work done before us.  We lost 2 key people on this job, including our plumber.  So I agree – there were justified complaints from this customer but every complaint was resolved as speedily and as well as possible.  From very early on, this customer became an adversary and we entered into this state of war, each battle always initiated and won by him.  My business and crew struggled to finish a job that took 4 months instead of 4 weeks. I do take pleasure in knowing this customer and his wife smile every time they use that beautiful room – this bathroom turned out exactly as we all imagined it to be.  Despite this customer’s never ending abuse; I do hope they get much pleasure from my design and my crew’s hard and excellent work. This guy was a professional contract negotiator and had “screwed” over many contractors before me.  I’ve never had a customer whose intent from the beginning was to come up with reasons why he was not going to pay full price.  It was a game and the more we tried to please him and go the extra mile; the more displeasure he’d come up with.  Mr. E[redacted] paid me $3000 less than contract price and nothing towards over $1500 in additional charges.  To a small business – that kind of underpayment can force a business out of business in mid winter – and Mr. E[redacted] had every intent of doing that.  On top of this, to appease this customer; we ended upon installing barn style shower door, a 2ND story closet window, a mirrored pocket door, a $650 roof truss inspection, additional quartz, additional electrica - all free of charge.  His irrational and unreasonable demands for moving outlets, recessed lights, 3 exhaust lights moved and removed was unreasonable and irrational. This customer abused me and my crew, psychologically, costing us thousands in lost time, I had 3 frustrated workers walk off the job.  In our attempts to please him; we repaired his porch roof for him – in the middle of the master bathroom project – and this porch roof, water damage and rot; was so much worse than could have been anticipated – in the coldest week in Virginia this winter – and this customer seething because it wasn’t done quick enough and undercut us another $2000 on that job!  Because we didn’t do it fast enough!  Then left to go on vacation without notice, further delaying completion then blames us for not finishing first job before the end of the year. I had to threaten legal action several times and for several months and he still had the audacity of underpaying me by $3000 – which I took just to be free of him.  Now he’s defecating all over my nearly impeccable reputation.  I should have taken him to court like my lawyer urged me to do.  Please feel free to call with any further feedback required. [redacted] are the legal documents that forced the last payment out of this customer - he's mostly ticked off because he had no intention of paying us but threatening legal action forced him to come up with a check.