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Home Remedies General Construction LLC

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Home Remedies General Construction LLC Reviews (2)

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*** Response to Complaint id ***To Whom It May ConcernThis response will briefly outline some of the
important facts and responses that occurred with this particular customers order.The process started when our new salesperson sold a very high window covering on a window with a ledge in front of it making it a very difficult and dangerous installationThe original installation company turned down the installation due to safety reasons when the shade finally arrivedThe original shade was lost by *** ** for an extremely long period of time and was never foundThe manufacturer made a new shadeThe solar panel recharging unit and batteries was left out of the box by the manufacturer so we ordered itMeanwhile the ladder had to be lifted by rope up to the second story window each time an attempt to install the shade was madeWhen the battery pack and solar panel did arrive and was installed it would not work because the batteries were not charged (another trip and another hoisting of the high ladder up two stories)We the researched a Specialty Installation company who finally completed the jobOur secondary installer had just fallen off a ladder in September and hit his head seriously so it was no wonder he did not want to attempt the job.Below are copies of some of the emails showing a pretty quick response time including the text I wrote to the member telling him he can call me 24/and I will gladly take his call.Same Day Response (I included the fact he can call me 24/and I will take his call)It is true to say the member did experience an inordinate number of delays with his order due to some uncontrollable circumstances, however it is not true factually that we were unresponsive as seen in the enclosed copies of our collaborating emails.Mark BHome Remedies

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***"> Response to Complaint id ***To Whom It May ConcernThis response will briefly outline some of the important facts and responses that occurred with this particular customers order.The process started when our new salesperson sold a very high window covering on a window with a ledge in front of it making it a very difficult and dangerous installationThe original installation company turned down the installation due to safety reasons when the shade finally arrivedThe original shade was lost by *** ** for an extremely long period of time and was never foundThe manufacturer made a new shadeThe solar panel recharging unit and batteries was left out of the box by the manufacturer so we ordered itMeanwhile the ladder had to be lifted by rope up to the second story window each time an attempt to install the shade was madeWhen the battery pack and solar panel did arrive and was installed it would not work because the batteries were not charged (another trip and another hoisting of the high ladder up two stories)We the researched a Specialty Installation company who finally completed the jobOur secondary installer had just fallen off a ladder in September and hit his head seriously so it was no wonder he did not want to attempt the job.Below are copies of some of the emails showing a pretty quick response time including the text I wrote to the member telling him he can call me 24/and I will gladly take his call.Same Day Response (I included the fact he can call me 24/and I will take his call)It is true to say the member did experience an inordinate number of delays with his order due to some uncontrollable circumstances, however it is not true factually that we were unresponsive as seen in the enclosed copies of our collaborating emails.Mark BHome Remedies

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Address: 1993 South Kihei Road, Suite 7, Kihei, Hawaii, United States, 96753

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www.creativehomeremedies.com

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