Home Reports

Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Hello [redacted] , I am showing you initially signed up for a report with us on 3/26/ When you signed up for that report you were given two options at checkout, Accept and Decline You chose accept (there were some terms and conditions you had to read through before agreeing that explained this) which stated you chose to agree to be billed for an unlimited plan we offer at the price $per month If you would have clicked Decline you would have only gotten the report and nothing elseI have gone ahead and cancelled your account so you [redacted] no longer be charged We [redacted] go ahead and refund the last charges since there was an misunderstanding Thank you for your time and [redacted] consider this matter as resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Too much trouble to proceed

Hi there, Yes, please change to a refund request Thank you! ***

Hi there, 
 
Yes, please change to a refund request.  Thank you!
 
[redacted]

Hi, [redacted]!
 
I am happy to investigate further for you! So I may locate your account, please reply with the email address used to purchase, as the address you are contacting us from is not pulling up any charges.
 
Alternatively, we can search using the last 4 digits and the last name...

on the card being charged.
 
Thanks!
 
Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
We do apologize for any misunderstanding you may have encountered as the monthly membership is a strictly an opt-in choice. With that being said, your initial search was [redacted]...

[redacted] on March 2, 2016. We have fully refunded the account and hope you found the information useful.
Regards.

Initial Business Response /* (1000, 5, 2016/01/25) */
Hello [redacted],
I am showing you initially signed up for a report with us on 3/26/2015.
When you signed up for that report you were given two options at checkout, Accept and Decline.
You chose accept (there were some terms and conditions...

you had to read through before agreeing that explained this) which stated you chose to agree to be billed for an unlimited plan we offer at the price $19.95 per month.
If you would have clicked Decline you would have only gotten the report and nothing else. I have gone ahead and cancelled your account so you [redacted] no longer be charged.
We [redacted] go ahead and refund the last 2 charges since there was an misunderstanding.
Thank you for your time and [redacted] consider this matter as resolved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Too much trouble to proceed.