Home Security of America, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Not one reason in the business response justifies 38 days to repair a refrigerator.  After realizing their error in sending a wrong company the 2nd time, HSA made zero efforts to expedite the repair.
Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

HSA had dispatched a second opinion vendor on 10/23/14.  HSA will contact the vendor to obtain the information on the unit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I filed online for a repair check on April 10.  On, April 11th, I noticed that the visit was set up for only one unit (we have three and all had issues).  I called and I had to talk to the woman answering the phones at Sierra Service and she said I had to get HSA to put them all on the same ticket or it would cost $75 for each unit.  It took over fortyfive  minutes to get this resolved.  The next Monday, the service man came out.  I discussed that we had our units regularly serviced by the company that traditionally helped us in the spring and fall for routine maintenance.  He said that all units needed work and to let the HSA know.  I kept his report, which shows what is wrong with each unit.  Please let me know if I should forward it.  He looked at the units, said he would write a report and get it to HSA and us.  Later, I left work (April 17) and received a phone call from HSA rep that the unit wouldn't be covered.  I asked why, he was vague.  I asked about the other units.  He said only one was evaluated. I asked for a report.  He said they would send a letter denying the claim.  I said we will contest it so what is the next step.  He said, we send another company out, if they agree with us.  You are out of luck.  I said, can I get an independent company and he said no.  He will send a request for the second company. I said I will take care of it.The next week, I kept getting phone calls letting me know that this other company was confirming my appointment.  Since I hadn't made an appointment, the first few day, I just ignored it.  Finally, I called the company and explained that the HSA made the appointments and apologized for their time being wasted.  I couldn't let them in my house because I was at work.  Last Monday, I called and requested a letter denying my warranty.  This Monday, they said it was sent that day.  I have also called the Sierra Services phone number four times.  Each time the VM is full and there is no way to contact them. I want a written report from what that repairman found.  There has been nothing given to me in writing, nor has either other unit been evalualated. It is untrue that the units are working.  Currently, the upstairs unit doesn't even run and the middle unit doesn't push out hot air.  In this time, I had a second independent contractor look at the units and he agreed with OUR independent AC repair report.  We could compare the reports but we have received NOTHING in writing, which feels very suspicious.  IN this time, we have contracted our attorney and he needs all paperwork in writing.  It certainly would be easier if we had all of the HSA documents and service call records but after multiple requests, I have still received nothing but bills, which aren't even correct.  Please let them know that we still have broken units so they are currently in breach of their own contract. 
Regards,
[redacted] And [redacted]

A supervisor is contacting the homeowner to provide the homeowner with a local certified Samsung service provider to diagnosis the refrigerator.

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like the know the manner by which the deductible will be refunded to me.
Regards,
[redacted]

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:   I look forward to hearing from HSA...as stated my complaint was against HSA not [redacted]...he is very reliable & honest!!! I would use [redacted] in the future & recommend him!!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The homeowner was approved at HSA for cost of repairs totaling $1400, if there was additional work that needed to be completed above that approval, the homeowner's vendor would have had to call in for the additional approval. As this was something that did not happen we would not reimburse homeowner...

for the additional unapproved work that was completed. We do inform techs to give us exact estimates as that is what the homeowner will get reimbursed for, also the homeowner was aware this was the amount they were approved for. If there were changes to this they should have contacted HSA upon finding out these differences to get there approval amount adjusted. Unfortunately this did not happen, the additional repairs the homeowner had were not approved and we would not reimburse them for unauthorized work that was completed. There was an additional deductible taken out of the reimbursement that should not have been, this amount will be refunded to the customer. Thank you.

February 3, 2017   [redacted] Revdex.com of Wisconsin 10019 W. Greenfield Ave. Milwaukee, WI 53214   RE:          David (R[redacted]) R[redacted], Revdex.com Case ID No. 11957201; HSA Reference No. [redacted]   Dear [redacted]
  Home...

Security of America (“HSA”) is in receipt of your letter advising of the above referenced complaint.  Your letter has been forwarded to me for review and response.   HSA has authorized Sneed Electrical & Appliance Service to replace a faulty lower oven relay board.  The service contractor was unable to locate the replacement part and has requested that AHS order the replacement part necessary to complete the covered repair.  Section F-9 of the HSA plan states that secondary damage, consequential damage or any damage caused by or resulting from the failure or malfunction of covered or non-covered “Component Parts”. Any damage resulting from the actual repair or replacement itself. Conditions beyond our control including delays in obtaining parts, relocation of equipment or labor difficulties including, but not limited to, additional costs associated with repair or replacement of a covered mechanical system due to space restrictions or location of the covered equipment. Any damage alleged to be caused directly or indirectly by the services or the timeliness of the services provided by us.  However, in an attempt to amicably resolve this matter, HSA will reimburse the trade service call fee that is normally due.  David and R[redacted] can expect to receive a check from HSA in the amount of $75.00 in approximately 21-28 business days.   Thank you for your consideration.   Sincerely, HOME SECURITY OF AMERICA, INC.   Lori Nelson Customer and Regulatory Claim Resolution Specialist

HSA has approved and paid GE for the repair to the stove on 7/21/15.  HSA considers this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If you pay for something and you do not receive the goods or services paid for wouldn't it make sense that you get the money back?  
Regards,
[redacted]

April 11, 2017         [redacted] Revdex.com of Wisconsin 10019 W. Greenfield Ave. Milwaukee, WI 53214   RE:       [redacted]; HSA Plan No. Unknown; Revdex.com Complaint Case No. [redacted]   Dear Ms. [redacted]:  ...

Home Security of America (“HSA”) is in receipt of your letter advising of the above referenced complaint.  Your letter has been forwarded to me for review and response.   Please be advised that HSA is not able to locate a warranty plan with the information provided.  When the customer has provided additional information, including the warranty plan number and covered property address, HSA will further address this matter.    Thank you for your consideration.   Sincerely,   HOME SECURITY OF AMERICA, INC.       [redacted]      Customer and Regulatory Claim Resolution Specialist P.O. Box 727, Carroll, Iowa 51401

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

December 12, 2016       [redacted]
 [redacted]Revdex.com of Wisconsin 10019 W. Greenfield Ave. Milwaukee, WI 53214   RE:       Candice W[redacted]; HSA Plan No. [redacted]; Revdex.com Complaint Case No. 11856856   Dear [redacted]...

  Home Security of America (“HSA”) is in receipt of your letter advising of the above referenced complaint.  Your letter has been forwarded to me for review and response.   HSA apologizes for the frustration Ms. W[redacted] has experienced.  I have reviewed HSA’s records with regard to the plumbing leak issue.  On November 17, 2016, service was requested for a plumbing leak and the request was dispatched to E & K Contracting to diagnose the issue.  On November 28, 2016, E & K Contracting reported to HSA that seal gaskets on the waste and overflow plumbing for the bathtub needed to be replaced and HSA authorized the technician to complete the repair.  In order to diagnose the issue and complete the repair, the technician cut a hole in the drywall in the ceiling below the bathroom.  Section F-5 of the warranty plan states that HSA will pay to provide access to plumbing through unobstructed walls, ceilings or floors only, and will return access openings to a rough finish condition.  HSA dispatched a service request to M A Home Improvements to repair the drywall in the ceiling to a rough finish.  Ms. W[redacted] may contact M A Home Improvements at 931-302-4067 to discuss scheduling an appointment to repair the drywall.    A trade call fee is rightfully due from customers for every trade call request, in accordance with Section D-3 of the warranty plan.  Therefore, the trade call fee in the amount of $75 was rightfully paid by the customer to E & K Contracting for the plumbing request.  An additional trade call fee is not due for the service request dispatched to M A Home Improvements.  In light of the customer’s dissatisfaction, HSA agrees to refund the trade call fee.  Ms. W[redacted] will receive this refund by check in approximately thirty days.    Thank you for your consideration.   Sincerely,   HOME SECURITY OF AMERICA, INC.     Kimberly Tiffany      Customer and Regulatory Claim Resolution Specialist P.O. Box 727, Carroll, Iowa 51401 Fax: 901-597-0430 Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.
HSA contacted me and said they would send another company out to check the unit out and that I would receive a call to set up the appointment.
No on called me and when I called them ( [redacted]) they said no one from HSA had  contacted them. It has been Three days since I talked to a 
** from HSA service Dept. so I don't know what is going on.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The customer has been made aware that they owe the $75.00 service call trade fee in order for services to proceed further.  Thank you

Revdex.com:
I have reviewed the ancelled response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]my opinion on this matter is I cancelled because of the lack of quality work done on my garbage disposal, the vendor broke the seal in my drain and then proceeded to tell me how it was all put together wrong.  I did notify them if my displeasure with the work and nothing was done. I cancelled based on this event.  So they can fix my drain which was a direct result of the vendors attempt to fix problem and I will pay the admin fees.

HSA apologizes for the customers experience.  HSA would not be able to refund premium that has been paid against the contract. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.  I have resolved my issues with HSA and I am satisfied with the outcomeRegards,
[redacted]