Home Security of America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below This rejection is only to keep the complaint openHSA has agreed over the phone to give me the full $as requested if I would would supply a receipt when I purchase the partsI have purchased the parts and submitted the receipt but have been waiting almost a week for a check or call back about a check being issuedAgain we have a verbal agreement and resolution but I will not consider this matter settled until I have received the check Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below **SEE ATTACHED DOCUMENT [redacted] Regards, [redacted]

As previously stated, HSA is unable to offer any coverage on and expired contract since HSA consider this matter closed

January 27, Stacy [redacted] Revdex.com of Wisconsin WGreenfield AveMilwaukee, WI RE: Tom & Mechelle [redacted] ; HSA Plan No [redacted] ; Revdex.com Complaint Case No [redacted] Dear Ms [redacted] : Home Security of America (“HSA”) is in receipt of your letter advising of the above referenced complaint Your letter has been forwarded to me for review and response I have reviewed HSA’s records with regard to the plumbing issue On December 27, 2016, service was requested for a water heater and the request was dispatched to ARS to diagnose the issue On January 2, 2017, ARS reported to HSA that the main shut off valve to the home was leaking due to a force other than wear and tear and that the valve needed to be relocated Section A-1-C of the warranty plan states that HSA will provide home protection coverage for authorized repair or replacement of component parts that fail due to operation failure HSA will cover loss so long as the component parts become inoperative due to wear and tear Based on the terms of the warranty plan and the diagnosis provided to HSA by ARS, coverage to repair the shut off valve was denied Thank you for your consideration Sincerely, HOME SECURITY OF AMERICA, INC Kimberly [redacted] Customer and Regulatory Claim Resolution Specialist P.OBox 727, Carroll, Iowa Fax: 901-597-Email: [redacted]

Due to everytime I call they always say they will have a manager call me but it never happens When I call back and sit on hold for an hour I asked to be transferred to a manager then they put me on hold in neverland until I get tired of holding They have not tried one time to speak with me to resolve my disatisfaction Even their customer service reps agree with me being upset Tired of promises & no attempts for resolution from them They left me with both a/c units down in Las Vegas with degree weather They told me to go get a hotel if its uncomfortable after I told them I have a $power bill due to only a/c unit running at one time and numerous $deductibles that I have paid in a months time Not made of money here They never try to investigate the recall work..they just keep charging the deductibles to me and the problem with the a/c never gets resolved They just do not follow thru..not customer friendly or have any sympathy when its degrees They just want their deductables & for me to go away

HSA would like the service provider that repaired the outlet to call them at ###-###-#### to report their findings, so HSA can review the claim

Per the contract, HSA is not responsible for moving obstructions including, but not limited to, buiappliances, systems, cabinets, tile and floor coverings or pulling and resetting a sink, shower or bathtub to access a failure The removal of the sink, if needed, would be the homeowner's responsibility

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There is action required on my part now and I wanted to verify before I take actionWhile refunding us the deductible is appreciated, since they did hire an unreliable contractor for us, it doesn’t solve the original issue of being without a stove for going on weeks nowIf I accept this response, does it close the claim?I also have an updateI did call todayAfter being transferred to their “options” deptthe person told me they couldn’t help me and I needed to be transferred backAfter speaking with a Peggy in the Authorization dept(who was literally the only professional and nice person I’ve spoken to in weeks), she finally took down the specs (after speaking with a supervisor, which I had been told numerous times before I couldn’t speak to) of our current range so they can look into ordering a new oneWhile it’s not complete yet, at least this is the next stepWhen the stove is replaced or fixed, that’s when my complaint will be resolved Regards, [redacted] ***

HSA confirmed that the homeowner had an appointment with MCE on 10/26/between 3-7pm and the homeowner was satisfied with this

HSA is unable to locate the customers property addressHSA would need the contract number or the property address that the warranty is assigned to Thanks

HSA is currently reviewing the claim to determine if the unit is repairable or needed to be replaced Once HSA receives the cost comparison, the homeowner will be contacted

HSA does understand the customers concerns regarding their furnace There have been several claims that have been made and approved for various different component parts that were failing HSA will as a service gesture waive the $deductible on the newest claim Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Karen ***

HSA understands the customers concerns However, HSA has made numerous attempts to contact [redacted] to obtain a proper diagnosis and to date have not heard back from them in reference to the customers heating system HSA does require that we have the opportunity to speak to the technician/ service contractor prior to the implementation of any repairsFailure to do so may result in our denial of reimbursement for the expenses you have incurred This is per the terms and conditions of the customers contract Section DCustomer Service # HSA also has the sole right to determine if items will be repaired or replaced This is per Section D #If replacement is necessary, HSA will replace with systems comparable in features, capacity and efficiency; HSA is not responsible for matching dimensions, color or brand Until HSA is able to speak with [redacted] we will not be able to finalize the claim process The service provider was given a direct line and extension to contact a specific representative to assist in a timely mannerThey may call ###-###-#### ext [redacted] for assistance Thank you

HSA apologizes for the long hold times The pool claim has been approved as of pm central today

The claim has been approved and the reimbursement check for the approvable amount will out tomorrow The homeowner was been made aware of the amount that is being reimbursed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will make sure everyone knows my experience with this company I will never do business with this company again Thank God I didn't pay for the warranty and it came with the purchase of my home Please note that I still do not see this as resolved I am very displeased This company is awful Regards, [redacted] ***

October 26, [redacted] Revdex.com of Wisconsin WGreenfield Ave Milwaukee, WI RE: [redacted] ***, Revdex.com Case ID No[redacted] ; HSA Reference No Dear *** [redacted] : Home Security of America (“HSA”) is in receipt of your letter advising of the above referenced complaint Your letter has been forwarded to me for review and response Mr [redacted] placed a service request for his air conditioning system on October 17, On October 21, 2016, [redacted] Refrigeration was dispatched to diagnose and repair any covered problems found with the air conditioning system Section D-of the HSA plan provides that HSA will not reimburse for services performed without its prior approval Section F-provides that HSA does not provide coverage for secondary damage, consequential damage or any damage caused by or resulting from the failure or malfunction of covered or non-covered “component parts”Any damage resulting from the actual repair or replacement itselfConditions beyond our control including delays in obtaining parts, relocation of equipment or labor difficulties including, but not limited to, additional costs associated with repair or replacement of a covered mechanical system due to space restrictions or location of the covered equipmentAny damage alleged to be caused directly or indirectly by the services or the timeliness of the services provided by usHSA does apologize for Mr***’s frustration regarding this matter Thank you for your consideration Sincerely, HOME SECURITY OF AMERICA, INC [redacted] Customer and Regulatory Claim Resolution Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below this is nothing but another lie from HS aWhen the hot water heater was installed an expansion tank was not required per code in Spalding CountyWe installed the expansion tank ourselves with the plumberAs far as the furnace, it too was installed properly up to code years agoThe termination kit that is the problem with the furnace has simply just worn outwear and tear of anything inside the home is to be covered by HSA as per our agreement / contractHSA continues to prove to be a non reputable company and they continually lieWe provided them with written proof that our furnace and everything worked prior to us purchasing the home and even after we purchased the homeWe provided them proof that the hot water heater was installed by [redacted] completely to code at the time it was installedHSA just wants to take money from people and not abide by their contractIf this is not handled properly and our claims paid for and our agreement / contract with them is terminated - we do want a full refundIf we do not get that, we are going to small claims courtIt is fully time that someone stands up against HSAIt is not fair that they take peoples money and provide nothing! Regards, [redacted] ***

HSA apologizes for the customers experience in the claim process HSA has dispatched an alternate vendor to assist the customer in getting resolution on the dryer claim HSA has waived the service call trade fee for the next vendors service call visit Thank you