Home Security Systems

Sent: Monday, October 05, 2:PMSubject: Complaint # [redacted] Importance: High To whom it may concern: I apologize for the delay in responding to your most recent message of 9/18/I somehow missed the email from 9/18/and I was out of town most of last weekToday I read your email from 9/and the following is my response: I did confirm a partial refund to Mr [redacted] on check # [redacted] in the amount of $for the amount we calculated based on his monthly monitoring fees, the terms of his contract and time period of the required day noticeBut I am not going to argue with any customer over an additional $that he is contestingIt is not worth his time, my time or anyone at the Revdex.com to continue this exchange of accusations for that amount of moneyHe feels he is right, and we feel we are right based on the notice we feel was the final and effective date of termination of service, less the days required notice on his contractBut today however, an additional check in the amount of $is being mailed to Mr [redacted] which will cover the balance of the amount for August and September which is refund amount he is asking for in his most recent complaint responseIn consideration of this I ask that all details of this complaint are removed from public record in its entiretyPlease call or email me with any additional questionsI can be reached by email or either number shown below throughout the afternoonThanks, A.C [redacted] Home Security Systems Inc [redacted] [redacted] *** [redacted] ** *** [redacted] QUALITY SECURITY TECHNOLOGY.CUSTOM CREATIVE SOLUTIONS Securing Houston Since [redacted] Please remember to test your alarm system monthly Keep your emergency contacts current (mobile, work & friends) Notify us if you are going out of town, will have pet sitters or neighbors checking on your home Remember, any change in phone service may affect your monitoring serviceCall before you change to any digital service such as [redacted] , [redacted] or [redacted] This message may contain confidential and privileged informationIf it has been sent to you in error, please reply to advise the sender of the error and then immediately delete itIf you are not the intended recipient, do not read, copy, disclose or otherwise use this messageThe sender disclaims any liability for such unauthorized usePLEASE NOTE that all incoming e-mails sent to Home Security Systems, Ince-mail accounts will be archived and may be scanned by us and/or by external service providers to detect and prevent threats to our systems, investigate illegal or inappropriate behavior, and/or eliminate unsolicited promotional e-mails (spam)This process could result in deletion of a legitimate e-mail before it is read by its intended recipient at our organizationMoreover, based on the scanning results, the full text of e-mails and attachments may be made available to Home Security Systems, Incand other personnel for review and appropriate actionIf you have any concerns about this process, please contact us at 713-722-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have NOT any refund nor any letter of refund to be posted to me Furthermore, I have a copy of my e-mail through GMAIL dated August 1, cancelling the contractThey claim of receiving my notice on August 13, which is untrueWhat happens in their office is beyond my controlBuy they had received my e-mail as well as my call on August Being this day as Saturday, I had also left the message on the voicemail for Suzy [redacted] in their officeBesides, I was asking for a refund for which they did not provide service, namely August and September Regards,

[redacted] Sent: Friday, September 18, 12:PM [redacted] Subject: Complaint ID [redacted] Importance: High To whom it may concern: Please see the attached documents related to our response to the complaint filed by Mr***Please note that service was provided through approximately half of the 3rd calendar quarter before Mr [redacted] ever even sent in his written request to cancel service, which by contract requires days written notice (copy attached) Even though we did not get his official written notice until August 13, saying he was going with another company, in an effort to please Mr [redacted] we actually sent him a refund check for the time period Sept to Sept 2015---days prior to the end of the days noticeBUT he wants the entire quarter refunded----EVEN the time period during which we provided monitoring service starting July 1----the beginning of the 3rd quarterHis account was monitored and was on line to our central station until 8/13/(the day his final notice was received) and was only marked off line on that dateThis request is not only unfair, it is ridiculous that he is asking for a refund for a period of time for which service was provided, almost weeks before he sent in his written request PLEASE review the attached documents which will show that we are being fair with Mr [redacted] and let us know if you have further questionsTHEN we respectfully ask that you remove all aspects of this fraudulent and unnecessary complaint from your records and make sure it does not reflect poorly on our companyWe are a reputable organization, we have been in business since and we believe in being fair to our customers What Mr [redacted] is asking is unfairHowever, if you disagree with our position, I will refund him the balance of the entire quarter, even the time period during which we did provide monitoring serviceBut, I will want written assurance that the complaint has been removed in its entirety Thanks, A.C [redacted] Home Security Systems Inc [redacted] [redacted] *** [redacted] ** *** [redacted] [email protected] www.homesecuritysystemsinc.com QUALITY SECURITY TECHNOLOGY.CUSTOM CREATIVE SOLUTIONS Securing Houston Since [redacted] Please remember to test your alarm system monthly Keep your emergency contacts current (mobile, work & friends) Notify us if you are going out of town, will have pet sitters or neighbors checking on your home Remember, any change in phone service may affect your monitoring serviceCall before you change to any digital service such as Uverse, Comcast or Vonage This message may contain confidential and privileged informationIf it has been sent to you in error, please reply to advise the sender of the error and then immediately delete itIf you are not the intended recipient, do not read, copy, disclose or otherwise use this messageThe sender disclaims any liability for such unauthorized usePLEASE NOTE that all incoming e-mails sent to Home Security Systems, Ince-mail accounts will be archived and may be scanned by us and/or by external service providers to detect and prevent threats to our systems, investigate illegal or inappropriate behavior, and/or eliminate unsolicited promotional e-mails (spam)This process could result in deletion of a legitimate e-mail before it is read by its intended recipient at our organizationMoreover, based on the scanning results, the full text of e-mails and attachments may be made available to Home Security Systems, Incand other personnel for review and appropriate actionIf you have any concerns about this process, please contact us at 713-722-