Home Shield Coating

BUYER BEWARE! Company refused to honor contract and left us with exposed raw wood and construction debris (rusty nails, sharp metal stapes, splinters of wood and paint) all over our deck, roof and lawn.

This company has several negative reviews that we should have listened to prior to signing a contract. The first warning was having to sign a contract and pay $ during the sales presentation or else the 20% offer wouldn't be valid. Huge RED FLAG that we didn't heed.

So many issues I don't know where to begin. First, we were told to pick out a color at Sherwin Williams since no color wheel was presented until the day they started work (their contract states a color wheel will be provided). They had to color match our SW selection and the color was a pink-brown, nowhere near the tan color we picked out. When we refused the color they matched, the owner, Mike, rudely told us his $40,000 color matching machine is 98% accurate in color matching. Obviously it isn't! I think he definitely overpaid for that machine. LOL!

Our home is 25 years old and there were many caulked areas around the windows that needed to be removed and replaced. We were promised these areas would be taken care of prior to painting. NOT! They taped the windows, scraped a few boards and were ready to begin painting. The scraping left large, loose chunks of paint still hanging on the wood. For anyone that has owned a wooden home, scraping and priming are vital in ensuring the paint does not bubble and peel off shortly after the repainting. I would expect a home painting company to know this and take steps to prevent issues however as previous posts state, the prep work this company performs is subpar and when issues occur, which they definitely will, the company apparently will not honor their 15-year guarantee or any guarantee for that matter.

The only saving grace in this whole horrible ordeal is the wood on our chimney chase needed to be repaired so it stopped the entire process until the chase was repaired. If that had not happened, our house would be pink toned with areas of bubbling and water leakage around our windows.

When we requested the owner, Mike, to contact us to decide if we wanted to continue with the project due to all the issues, he sent us an email stating no amount of money would be enough for him to continue with our project. He then threatened to sue us for breach of contract. A contract HE broke, per our attorney. He then stated he was placing a lien on our property. Luckily, we were able to stop payment on 1/3 of the contract price since he informed us he was not continuing our project and he had not even performed 1/5th of the project. He left our home with exposed wooden boards and dangerous debris everywhere. And the icing on the cake is the owner is refusing to send a lien waiver after threatening us if we didn't pay his inflated invoice for work completed. We paid the amount due and still no lien waiver. Now we have to take him to court.

The owner is a loose cannon. His emails are emotion based and he will not accept blame for anything his crews, machinery, etc. did wrong. Nobody should have to deal with an unprofessional business owner such as this.

Initial Business Response / [redacted] (1000, 5, 2015/02/10) */ Mrs. [redacted] is a customer of Home Shield Coating of WI not Chicago. This was over two years ago we did refund her the initial $500.00 deposit. We mutually agreed that Home Shield Coating maybe wasn't the best product for her needs. Mrs.... [redacted] wanted to have some metal railings and a round metal staircase coated. Home Shield Coating becomes very slick when it gets wet and we feel this could be a potential safety issue on the metal staircase. We will have to put a stop payment on the check we sent out in 2013. She is more than welcome to come pick up a refund check anytime she wants. I would personally like to hand her a check so that there is no confusion. I am not sure what phone number she is calling because all our phone lines are working just fine. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) PLEASE LET ME KNOW WHERE AND WHEN I CAN PICK UP THE CHECK AND I WILL MAKE ARRANGEMENTS Final Business Response / [redacted] (4000, 9, 2015/02/12) */ She can come pick up her $500 in person when ever she wants. Our accounting office is located at 1000 [redacted] XXXXX. We are there Monday thru Friday if she lets accounting know when she will be in they will have a check waiting for her. She can email ***@homeshieldcoating.com to arrange a pick up.

Initial Business Response /* (1000, 5, 2014/10/01) */
I spoke with *** on the phone yesterday after the Revdex.com complaint he called our office*** & *** sent in pictures with the repair work and additional work they want done and I replied back to their emailThe email thanked them for
the pictures and said that we are five weeks out and that we would call a couple of days before we come outI told them I would get them a price on the additional work at that point as well as I needed time to come out and take a look at the additional work as wellI told *** yesterday on the phone we will be out in about two weeks

Initial Business Response /* (1000, 5, 2015/02/10) */
Mrs. [redacted] is a customer of Home Shield Coating of WI not Chicago. This was over two years ago we did refund her the initial $500.00 deposit. We mutually agreed that Home Shield Coating maybe wasn't the best product for her needs. Mrs. [redacted]...

wanted to have some metal railings and a round metal staircase coated. Home Shield Coating becomes very slick when it gets wet and we feel this could be a potential safety issue on the metal staircase. We will have to put a stop payment on the check we sent out in 2013. She is more than welcome to come pick up a refund check anytime she wants. I would personally like to hand her a check so that there is no confusion. I am not sure what phone number she is calling because all our phone lines are working just fine.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
PLEASE LET ME KNOW WHERE AND WHEN I CAN PICK UP THE CHECK AND I WILL MAKE ARRANGEMENTS
Final Business Response /* (4000, 9, 2015/02/12) */
She can come pick up her $500 in person when ever she wants. Our accounting office is located at 1000 [redacted] XXXXX. We are there Monday thru Friday if she lets accounting know when she will be in they will have a check waiting for her. She can email [redacted]@homeshieldcoating.com to arrange a pick up.

Initial Business Response /* (1000, 5, 2015/02/10) */
Mrs. [redacted] is a customer of Home Shield Coating of WI not Chicago. This was over two years ago we did refund her the initial $500.00 deposit. We mutually agreed that Home Shield Coating maybe wasn't the best product for her needs. Mrs....

[redacted] wanted to have some metal railings and a round metal staircase coated. Home Shield Coating becomes very slick when it gets wet and we feel this could be a potential safety issue on the metal staircase. We will have to put a stop payment on the check we sent out in 2013. She is more than welcome to come pick up a refund check anytime she wants. I would personally like to hand her a check so that there is no confusion. I am not sure what phone number she is calling because all our phone lines are working just fine.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
PLEASE LET ME KNOW WHERE AND WHEN I CAN PICK UP THE CHECK AND I WILL MAKE ARRANGEMENTS
Final Business Response /* (4000, 9, 2015/02/12) */
She can come pick up her $500 in person when ever she wants. Our accounting office is located at 1000 [redacted] XXXXX. We are there Monday thru Friday if she lets accounting know when she will be in they will have a check waiting for her. She can email [redacted]@homeshieldcoating.com to arrange a pick up.

I would not recommend this business to help anyone! During the estimate, to paint the outside of my friends home, we were shown a video of what was all going to be done by them as well as to be included in the price quoted. To make a bad experience shorter, the workers they sent out damaged more things than they fixed; further, we had to pay extra for caulk that they barely used, overspray is still all over the yard . . . including the roof and windows, gutters are damaged..., it is evident that they did not do the prep work that needed to be done prior to painting... We tried to resolve these problems with their supervisor (since when we brought our concerns to the workers attention they said we were giving them attitude) and we found out that their supervisor should not be in a customer service role either!!