Home Smart Carpet & Flooring Reviews (1)
Home Smart Carpet & Flooring Rating
Description: Carpet & Rug Dealers - New
Address: PO Box 382, East Hanover, New Jersey, United States, 07936
Phone: |
Show more...
|
Add contact information for Home Smart Carpet & Flooring
Add new contacts
Review: Damage was done to our walls and moulding during carpet install. I called Smart Carpet Cus[redacted]er Service during the installation which occurred on Wednesday December 30 at 8am. I was told by Cus[redacted]er Service ([redacted]) that "it happens and the company is not responsible". He was nasty and condescending. When I pushed the matter, I was informed that I would have to obtain an estimate and submit to smart carpet in order to be refunded for any repairs due to negligence during the carpet installation and that was all he could due even though payment was expected at the time the installation was complete. I then called back to speak to a manager to complain about the cus[redacted]er service experience and the way this complaint was handled and was again informed I would have to submit an estimate of repairs for damage to my walls. I wanted to file a complaint with Revdex.com so other potential cus[redacted]ers are aware. Thank you.Desired Settlement: Smart carpet has stated that we have to submit an estimate of damage done. I am expecting immediate reimbursement of damage done to the walls from Smart Carpet.