Initial Business Response / [redacted] (1000, 11, 2015/08/06) */ In response to complaint [redacted] I replaced the rotted posts and stair stringers and steps with new woodI also put in new foundation gravel and cement blocks to support the stairs This was not in the contract and I was not paid for thisI also primed and painted the new cedar posts, again not in the contract and I was not paid I did not damage the stone facing, it was already cracked before I started work and fell apart as I was working Paul [redacted] wiliowwood Valparaiso, in Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) In MrPaul [redacted] 's response to my complaint, he states he replaced the rotted posts with new woodHe did notI attached pictures to my original complaint that show the posts when Mr [redacted] was finished with themThey clearly show the rotting wood covered with new paintHe looked "like a deer in the headlights" when my wife showed him what she'd foundShe immediately went inside to call me at workUpon her return, she said he was packed up and getting ready to leaveShe asked him, "what about the posts?" He said he was going to cut new ones at his shop and if she'd just give him the paint again, he'd paint them tooShe said, "no that's ok, I'll just paint them myselfJust bring the new posts." We never saw him again after that Any work not discussed in/written in the original contract was not authorized and if there were additional costs, they were never approved by my wife or I before the work was doneMr [redacted] received payment for everything that was stated in the contractHe accepted two payments, both of which he acknowledged in his own writing on the original contract - signed and dated In regard to the painting, my wife was in the process of painting the railings on our porch and Mr [redacted] said if we wanted to give him the paint, he would paint the posts at his shop - no extra chargeHe wrote it in himself on the original contract, a copy of which I submitted with my original complaintI believe he was happy to do it so he could "disguise" the the original rotting wood The stone facing was not cracked prior to Mr [redacted] starting the jobHe damaged it when he pulled the sides of the steps off My wife and I feel taken advantage of and that Mr [redacted] has failed to honor his word
Initial Business Response /* (1000, 11, 2015/08/06) */
In response to complaint [redacted]
I replaced the rotted posts and stair stringers and steps with new wood. I also put in new foundation gravel and cement blocks to support the stairs . This was not in the contract and I was not paid for...
this. I also primed and painted the new cedar posts, again not in the contract and I was not paid . I did not damage the stone facing, it was already cracked before I started work and fell apart as I was working
Paul [redacted]
2602 wiliowwood Valparaiso, in 46383
Initial Consumer Rebuttal /* (3000, 13, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In Mr. Paul [redacted]'s response to my complaint, he states he replaced the rotted posts with new wood. He did not. I attached pictures to my original complaint that show the posts when Mr. [redacted] was finished with them. They clearly show the rotting wood covered with new paint. He looked "like a deer in the headlights" when my wife showed him what she'd found. She immediately went inside to call me at work. Upon her return, she said he was packed up and getting ready to leave. She asked him, "what about the posts?" He said he was going to cut new ones at his shop and if she'd just give him the paint again, he'd paint them too. She said, "no that's ok, I'll just paint them myself. Just bring the new posts." We never saw him again after that.
Any work not discussed in/written in the original contract was not authorized and if there were additional costs, they were never approved by my wife or I before the work was done. Mr. [redacted] received payment for everything that was stated in the contract. He accepted two payments, both of which he acknowledged in his own writing on the original contract - signed and dated.
In regard to the painting, my wife was in the process of painting the railings on our porch and Mr. [redacted] said if we wanted to give him the paint, he would paint the posts at his shop - no extra charge. He wrote it in himself on the original contract, a copy of which I submitted with my original complaint. I believe he was happy to do it so he could "disguise" the the original rotting wood.
The stone facing was not cracked prior to Mr. [redacted] starting the job. He damaged it when he pulled the sides of the steps off.
My wife and I feel taken advantage of and that Mr. [redacted] has failed to honor his word.
Initial Business Response / [redacted] (1000, 11, 2015/08/06) */ In response to complaint [redacted] I replaced the rotted posts and stair stringers and steps with new woodI also put in new foundation gravel and cement blocks to support the stairs This was not in the contract and I was not paid for thisI also primed and painted the new cedar posts, again not in the contract and I was not paid I did not damage the stone facing, it was already cracked before I started work and fell apart as I was working Paul [redacted] wiliowwood Valparaiso, in Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) In MrPaul [redacted] 's response to my complaint, he states he replaced the rotted posts with new woodHe did notI attached pictures to my original complaint that show the posts when Mr [redacted] was finished with themThey clearly show the rotting wood covered with new paintHe looked "like a deer in the headlights" when my wife showed him what she'd foundShe immediately went inside to call me at workUpon her return, she said he was packed up and getting ready to leaveShe asked him, "what about the posts?" He said he was going to cut new ones at his shop and if she'd just give him the paint again, he'd paint them tooShe said, "no that's ok, I'll just paint them myselfJust bring the new posts." We never saw him again after that Any work not discussed in/written in the original contract was not authorized and if there were additional costs, they were never approved by my wife or I before the work was doneMr [redacted] received payment for everything that was stated in the contractHe accepted two payments, both of which he acknowledged in his own writing on the original contract - signed and dated In regard to the painting, my wife was in the process of painting the railings on our porch and Mr [redacted] said if we wanted to give him the paint, he would paint the posts at his shop - no extra chargeHe wrote it in himself on the original contract, a copy of which I submitted with my original complaintI believe he was happy to do it so he could "disguise" the the original rotting wood The stone facing was not cracked prior to Mr [redacted] starting the jobHe damaged it when he pulled the sides of the steps off My wife and I feel taken advantage of and that Mr [redacted] has failed to honor his word
Initial Business Response /* (1000, 11, 2015/08/06) */
In response to complaint [redacted]
I replaced the rotted posts and stair stringers and steps with new wood. I also put in new foundation gravel and cement blocks to support the stairs . This was not in the contract and I was not paid for...
this. I also primed and painted the new cedar posts, again not in the contract and I was not paid . I did not damage the stone facing, it was already cracked before I started work and fell apart as I was working
Paul [redacted]
2602 wiliowwood Valparaiso, in 46383
Initial Consumer Rebuttal /* (3000, 13, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In Mr. Paul [redacted]'s response to my complaint, he states he replaced the rotted posts with new wood. He did not. I attached pictures to my original complaint that show the posts when Mr. [redacted] was finished with them. They clearly show the rotting wood covered with new paint. He looked "like a deer in the headlights" when my wife showed him what she'd found. She immediately went inside to call me at work. Upon her return, she said he was packed up and getting ready to leave. She asked him, "what about the posts?" He said he was going to cut new ones at his shop and if she'd just give him the paint again, he'd paint them too. She said, "no that's ok, I'll just paint them myself. Just bring the new posts." We never saw him again after that.
Any work not discussed in/written in the original contract was not authorized and if there were additional costs, they were never approved by my wife or I before the work was done. Mr. [redacted] received payment for everything that was stated in the contract. He accepted two payments, both of which he acknowledged in his own writing on the original contract - signed and dated.
In regard to the painting, my wife was in the process of painting the railings on our porch and Mr. [redacted] said if we wanted to give him the paint, he would paint the posts at his shop - no extra charge. He wrote it in himself on the original contract, a copy of which I submitted with my original complaint. I believe he was happy to do it so he could "disguise" the the original rotting wood.
The stone facing was not cracked prior to Mr. [redacted] starting the job. He damaged it when he pulled the sides of the steps off.
My wife and I feel taken advantage of and that Mr. [redacted] has failed to honor his word.