Home Spaces Furniture & Decor

Overall, if you are looking for quality products supported by professional service and a guaranty that you will receive what you purchaseDO NOT SHOP HOME SPACES in [redacted] , AZBUT If you want to chance that what you pick out in the showroom might be what you get delivered to your home and instead of the personnel helping you, they take it as a personal affront, make excuses, inane explanations, cry, mock and deride by all means shop at Home Spaces in [redacted] This is my ongoing, NONRESOLVED issue: I bought two rocker/recliners from Home Spaces in [redacted] , AZ and was told by the sales associate what a good deal they were because Steel Flex, the manufacturer, never has such good deals like this They had to be made and delivered 4- weeks later and when they were were, the chairs were not the same as what we had orderedThey had much less padding, the construction of the arms were different and it was a different brandWhen a technician came to look at the chairs, he looked at them said there was nothing wrong and that they could never have been Flex Steel because they wouldn't have put Flex Steel on sale I had to convince him to sit in the chairs so he could see what the problem was After many explainations and excuses about why I was wrong, he finally did sit in the chairs and saw that they would not remain in the reclining position He said he would go back to the store and call back to schedule another appointmentTwo weeks later I called to say I had not received a call I was told by the sales associate that the tech had reported that there was no problem with the chairs I said that there wasAfter more excuses and why it was not the sales ASSOCIATE'S fault, I replied, that I didn't care about fault, fix the chairsI went back to the store to check if perhaps I had been wrong about the original chair The sales person who waited on me was aware of the situation but thought I was someone differentHe bad mouthed me, to me, and when I explained who I was, quickly changed from sales mode to crossed arms and a scowlHe was not about to listen to anything I had to say, because he was busy making excuses and chastising me for making, ***, the sales associate, cry I told him that they were taking this way too personally It is a manufacturering default, under warranty, fix itWhen I asked for the owners' names, because I do want this resolved and have no faith in the people who are employed at Home Spaces to do so in a professional and competent manner, I was told, " [redacted] and [redacted] ." I asked for last names and he said, "That's their names, [redacted] and [redacted] ."

We purchased a mattress at the store using a debit cardWe went to another store and found a better deal and an hour later returned to Home Spaces to cancel our order and to obtain a refundThe sales person, ***, was very resistant to our request for a refund; he explained to us that when a card is used for a purchase it charges 2% on the cost of the transaction and stated emphatically, “I’m not gonna eat it!” Seeing that we were not going to get our refund back without a lengthy verbal confrontation we agreed to the extortion of $for a refundWe will never will shop there againEver

Save yourself the trouble and go to a more reputable furniture companyOriginally, my husband and I thought this place was great because it offered customizable pieces at ok pricesYou get what you pay forThe company is very open about their furniture taking approx 4-weeks to be madeWe were contacted about ours taking longer because our fabric was on back orderThis was ok with us because we understood things sometimes happenWe finally received our couch after MONTHSWe picked it up ourselves and while unwrapping it noticed one of the cushions (which is sewn onto the couch itself) was completely wrongBummer after waiting so longWe contact them, they apologize and say they will contact the manufacturer and it will just be a couple of daysWEEKS goes by and we hear NOTHINGSo we called our bank and reversed the chargesOnly then, did we receive any speedy communication from themThey wanted to know why we reversed it of courseThey said, no one called you to say they're remaking the couch? At that point I explained that we were growing very tired at their disorganized business and lack of communicationWe are spending a decent amount of money and are appalled that they kept dropping the ballSo we're told again they're sorry and they'll call when the couch comes in and not to worry because they wont be charging us for delivery and we should also be happy that they're making it extra fast for us (well, duhI would expect nothing less because this was completely out of our control)About a week goes by and they call to say our CUSHION has arrived and they need to set up a date to send someone to come sew it onWell this is weird I thought to myself, not only has it changed from a couch to a cushion, but I've never heard of someone physically coming to your home to sew it onThen we're told this man that handles the sewing will contact usIf he doesn't call us in a couple of days, to call them back to let them knowWhy is this our job to make sure they follow through? Again, we're frustratedA week or so goes by and the guy gets in contact with us and makes the cushion sewing appointment for a few weeks out from thereThe man shows up to said appointment WITH NO CUSHION!!! In fact, he has no idea there was any cushion*** has this lady from Home Spaces been feeding us on the phone this entire time? What a crockThe man did indeed fix our couch on June 2ndWe placed our order on January 19th! I was told throughout this entire ordeal that they cannot give us any type of discount because their furniture is so marked down it leaves no room for this sort of thingI find it hard to believe that they're able to keep the lights on in this place if they're hardly making any profit off the sales of their itemsI wont ever recommend this place to anyoneIts a running joke amongst our friends

Overall, if you are looking for quality products supported by professional service and a guaranty that you will receive what you purchase. DO NOT SHOP HOME SPACES in [redacted], AZ.
BUT
If you want to chance that what you pick out in the showroom might be what you get delivered to your home and instead of the personnel helping you, they take it as a personal affront, make excuses, inane explanations, cry, mock and deride by all means shop at Home Spaces in [redacted].
This is my ongoing, NONRESOLVED issue:
I bought two rocker/recliners from Home Spaces in [redacted], AZ and was told by the sales associate what a good deal they were because Steel Flex, the manufacturer, never has such good deals like this. They had to be made and delivered 4- 6 weeks later and when they were were, the chairs were not the same as what we had ordered. They had much less padding, the construction of the arms were different and it was a different brand.
When a technician came to look at the chairs, he looked at them said there was nothing wrong and that they could never have been Flex Steel because they wouldn't have put Flex Steel on sale. I had to convince him to sit in the chairs so he could see what the problem was. After many explainations and excuses about why I was wrong, he finally did sit in the chairs and saw that they would not remain in the reclining position. He said he would go back to the store and call back to schedule another appointment.
Two weeks later I called to say I had not received a call. I was told by the sales associate that the tech had reported that there was no problem with the chairs. I said that there was. After more excuses and why it was not the sales ASSOCIATE'S fault, I replied, that I didn't care about fault, fix the chairs.
I went back to the store to check if perhaps I had been wrong about the original chair. The sales person who waited on me was aware of the situation but thought I was someone different. He bad mouthed me, to me, and when I explained who I was, quickly changed from sales mode to crossed arms and a scowl. He was not about to listen to anything I had to say, because he was busy making excuses and chastising me for making, [redacted], the sales associate, cry. I told him that they were taking this way too personally. It is a manufacturering default, under warranty, fix it.
When I asked for the owners' names, because I do want this resolved and have no faith in the people who are employed at Home Spaces to do so in a professional and competent manner, I was told, "[redacted] and [redacted]." I asked for last names and he said, "That's their names, [redacted] and [redacted]."

Save yourself the trouble and go to a more reputable furniture company. Originally, my husband and I thought this place was great because it offered customizable pieces at ok prices. You get what you pay for. The company is very open about their furniture taking approx 4-6 weeks to be made. We were contacted about ours taking longer because our fabric was on back order. This was ok with us because we understood things sometimes happen. We finally received our couch after 3 MONTHS. We picked it up ourselves and while unwrapping it noticed one of the cushions (which is sewn onto the couch itself) was completely wrong. Bummer after waiting so long. We contact them, they apologize and say they will contact the manufacturer and it will just be a couple of days. 2 WEEKS goes by and we hear NOTHING. So we called our bank and reversed the charges. Only then, did we receive any speedy communication from them. They wanted to know why we reversed it of course. They said, no one called you to say they're remaking the couch? At that point I explained that we were growing very tired at their disorganized business and lack of communication. We are spending a decent amount of money and are appalled that they kept dropping the ball. So we're told again they're sorry and they'll call when the couch comes in and not to worry because they wont be charging us for delivery and we should also be happy that they're making it extra fast for us (well, duh. I would expect nothing less because this was completely out of our control). About a week goes by and they call to say our CUSHION has arrived and they need to set up a date to send someone to come sew it on. Well this is weird I thought to myself, not only has it changed from a couch to a cushion, but I've never heard of someone physically coming to your home to sew it on. Then we're told this man that handles the sewing will contact us. If he doesn't call us in a couple of days, to call them back to let them know. Why is this our job to make sure they follow through? Again, we're frustrated. A week or so goes by and the guy gets in contact with us and makes the cushion sewing appointment for a few weeks out from there. The man shows up to said appointment WITH NO CUSHION!!! In fact, he has no idea there was any cushion. [redacted] has this lady from Home Spaces been feeding us on the phone this entire time? What a crock. The man did indeed fix our couch on June 2nd. We placed our order on January 19th! I was told throughout this entire ordeal that they cannot give us any type of discount because their furniture is so marked down it leaves no room for this sort of thing. I find it hard to believe that they're able to keep the lights on in this place if they're hardly making any profit off the sales of their items. I wont ever recommend this place to anyone. Its a running joke amongst our friends.

Overall, if you are looking for quality products supported by professional service and a guaranty that you will receive what you purchase. DO NOT SHOP HOME SPACES in [redacted], AZ.
BUT
If you want to chance that what you pick out in the showroom might be what you get delivered to your home and instead of the personnel helping you, they take it as a personal affront, make excuses, inane explanations, cry, mock and deride by all means shop at Home Spaces in [redacted].
This is my ongoing, NONRESOLVED issue:
I bought two rocker/recliners from Home Spaces in [redacted], AZ and was told by the sales associate what a good deal they were because Steel Flex, the manufacturer, never has such good deals like this. They had to be made and delivered 4- 6 weeks later and when they were were, the chairs were not the same as what we had ordered. They had much less padding, the construction of the arms were different and it was a different brand.
When a technician came to look at the chairs, he looked at them said there was nothing wrong and that they could never have been Flex Steel because they wouldn't have put Flex Steel on sale. I had to convince him to sit in the chairs so he could see what the problem was. After many explainations and excuses about why I was wrong, he finally did sit in the chairs and saw that they would not remain in the reclining position. He said he would go back to the store and call back to schedule another appointment.
Two weeks later I called to say I had not received a call. I was told by the sales associate that the tech had reported that there was no problem with the chairs. I said that there was. After more excuses and why it was not the sales ASSOCIATE'S fault, I replied, that I didn't care about fault, fix the chairs.
I went back to the store to check if perhaps I had been wrong about the original chair. The sales person who waited on me was aware of the situation but thought I was someone different. He bad mouthed me, to me, and when I explained who I was, quickly changed from sales mode to crossed arms and a scowl. He was not about to listen to anything I had to say, because he was busy making excuses and chastising me for making, [redacted], the sales associate, cry. I told him that they were taking this way too personally. It is a manufacturering default, under warranty, fix it.
When I asked for the owners' names, because I do want this resolved and have no faith in the people who are employed at Home Spaces to do so in a professional and competent manner, I was told, "[redacted] and [redacted]." I asked for last names and he said, "That's their names, [redacted] and [redacted]."

We purchased a mattress at the store using a debit card. We went to another store and found a better deal and an hour later returned to Home Spaces to cancel our order and to obtain a refund.
The sales person, [redacted], was very resistant to our request for a refund; he explained to us that when a card is used for a purchase it charges 2% on the cost of the transaction and stated emphatically, “I’m not gonna eat it!” Seeing that we were not going to get our refund back without a lengthy verbal confrontation we agreed to the extortion of $51 for a refund.
We will never will shop there again. Ever.