We regret that the customer is displeased with their vehicle, however, there is no law or regulation stating that we must disclose any repainting of anything on a vehicleIf the Car Fax report on this vehicle is clear then we have no further information, than does the customer, concerning any accidents on this vehicle Again, this information is not required to be disclosed to any customer, but is provided upon request at a cost to usWe are in the business of selling used vehicles, and as such, these vehicles are often in need of painting and dent repair not related to accidents.As for the torn carpeting, again, we sell used vehiclesWe do not advertise, nor in any way claim, that our vehicles are in “perfect” conditionIf we were to repair all scars left by previous owners on our vehicles then we would soon be out of business, as there would be no way for us to recoup our costs, much less make a living, while remaining competitive in the market.While we appreciate that the customer has certain feelings about having purchased a used vehicle, we have not violated the trust of the customer, or the public in general, with the way we do businessReplacement or repair of the vehicle is neither required nor logical.Thank You-Dan Goben Cars, LLC
Again, we are in the business of selling used vehicles. Vehicles that are previously used come in a variety of conditionsWe do our best to recondition vehicles, but many scars left by previous owners will remain regardless of our processThis is simply the nature of used vehiclesAs most people have experienced, vehicles can become damaged in a variety of ways that do not include actually being involved in an accidentChildren, shopping carts, and careless people in parking lots are just some of the things that can damage vehiclesIn this area, we have no further information than the customer doesThe agency producing the report found no accident, therefore that is all we can tell the customer because that is all we are privy to as well.We regret that the customer is dissatisfied with their experience of purchasing a used vehicle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
We regret that the customer is displeased with their vehicle, however, there is no law or regulation stating that we must disclose any repainting of anything on a vehicle. If the Car Fax report on this vehicle is clear then we have no further information, than does the customer, concerning any...
accidents on this vehicle. Again, this information is not required to be disclosed to any customer, but is provided upon request at a cost to us. We are in the business of selling used vehicles, and as such, these vehicles are often in need of painting and dent repair not related to accidents.As for the torn carpeting, again, we sell used vehicles. We do not advertise, nor in any way claim, that our vehicles are in “perfect” condition. If we were to repair all scars left by previous owners on our vehicles then we would soon be out of business, as there would be no way for us to recoup our costs, much less make a living, while remaining competitive in the market.While we appreciate that the customer has certain feelings about having purchased a used vehicle, we have not violated the trust of the customer, or the public in general, with the way we do business. Replacement or repair of the vehicle is neither required nor logical.Thank You-Dan Goben Cars, LLC
We regret that the customer is displeased with their vehicle, however, there is no law or regulation stating that we must disclose any repainting of anything on a vehicleIf the Car Fax report on this vehicle is clear then we have no further information, than does the customer, concerning any accidents on this vehicle Again, this information is not required to be disclosed to any customer, but is provided upon request at a cost to usWe are in the business of selling used vehicles, and as such, these vehicles are often in need of painting and dent repair not related to accidents.As for the torn carpeting, again, we sell used vehiclesWe do not advertise, nor in any way claim, that our vehicles are in “perfect” conditionIf we were to repair all scars left by previous owners on our vehicles then we would soon be out of business, as there would be no way for us to recoup our costs, much less make a living, while remaining competitive in the market.While we appreciate that the customer has certain feelings about having purchased a used vehicle, we have not violated the trust of the customer, or the public in general, with the way we do businessReplacement or repair of the vehicle is neither required nor logical.Thank You-Dan Goben Cars, LLC
Again, we are in the business of selling used vehicles. Vehicles that are previously used come in a variety of conditionsWe do our best to recondition vehicles, but many scars left by previous owners will remain regardless of our processThis is simply the nature of used vehiclesAs most people have experienced, vehicles can become damaged in a variety of ways that do not include actually being involved in an accidentChildren, shopping carts, and careless people in parking lots are just some of the things that can damage vehiclesIn this area, we have no further information than the customer doesThe agency producing the report found no accident, therefore that is all we can tell the customer because that is all we are privy to as well.We regret that the customer is dissatisfied with their experience of purchasing a used vehicle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
We regret that the customer is displeased with their vehicle, however, there is no law or regulation stating that we must disclose any repainting of anything on a vehicle. If the Car Fax report on this vehicle is clear then we have no further information, than does the customer, concerning any...
accidents on this vehicle. Again, this information is not required to be disclosed to any customer, but is provided upon request at a cost to us. We are in the business of selling used vehicles, and as such, these vehicles are often in need of painting and dent repair not related to accidents.As for the torn carpeting, again, we sell used vehicles. We do not advertise, nor in any way claim, that our vehicles are in “perfect” condition. If we were to repair all scars left by previous owners on our vehicles then we would soon be out of business, as there would be no way for us to recoup our costs, much less make a living, while remaining competitive in the market.While we appreciate that the customer has certain feelings about having purchased a used vehicle, we have not violated the trust of the customer, or the public in general, with the way we do business. Replacement or repair of the vehicle is neither required nor logical.Thank You-Dan Goben Cars, LLC