Home Team Car Wash

I take my car to this car wash at least twice a week and I hold monthly membershipIt is convenient to my job and I take it there for cleaning during my lunch hour Last week I took my vehicle for wash and while going through it I heard some noiseI did not make anything out of it until next day when I tried to turn my back window wiper onIt wasn't workingWhen I had a chance to take a look, it became apparent the wiper arm was broken off I took my car to the car wash and explained to the employee what happenedHe took a report and said the manager will give me a call After waiting several days with no call I decided to follow up on thisI spoke to someone named Adam who claimed to be a managerI told him I was waiting on call in regards to my damageBefore getting much details he pretty much told me that they don't cover windshield wipersI answered that my understanding was that they don't cover windshield wipers and that entire windshield arm was covered since it is p

Please share On 5/13/(check your front fenders if you've been to this car wash) One of the employees that drys the cars scratched the newer paint job on both sides of my front fenders with his belt buckleWhen I told the manage about it he said that the belts are part of there uniforms (nice response) and took a report They also scratches the brand new car next to me! So days later when I didn't hear from the manage yet, I calledThey offered me a month of free car washes! Can you believe they scratch my car and who knows how many others have been scratched and they want to do nothing but have me come back for more scratches! If you have had damage from this car wash please contact me because I'm bringing this to court

Vehicle damage while in car wash
I am a member of the unlimited wash club at Home Team Car Wash, On 5/20/2016, at around 2pm, I took my car to be washed at the XXXX XXnd Ave location About 1/of the way through the car wash, my car skipped (or jumped) the trackI heard a lot of noise, like metal banging on metal and felt my car jerkA second later, it happened again, this time pushing the car off the track, leaving me sitting at an angel in the washThe bars with the brushes were still spinning, and it felt like my car was moving.I panicked a bit at that pointThere was a Jeep behind me who beeped his hornI started beeping mine waiting for an attendant to come to my aidThe attendants came and lifted the bar with the brushes off the back of my car and guided me forward to the exit of the car washI got out of the car and asked "What happened"Their answer was to take it up with guy behind me in the Jeep, because he hit meAs it turns out, he did not hit meWhat he told

broke hood emblem off car
August 24, bought $car wash drove thru, went around to the vacuum spot of car wash to dry car Person I was with noticed the Mercedes hood emblem was missingHe went into the car wash building and the workers went out into the wash and found it laying in the tracks

I take my car to this car wash at least twice a week and I hold monthly membershipIt is convenient to my job and I take it there for cleaning during my lunch hour
Last week I took my vehicle for wash and while going through it I heard some noiseI did not make anything out of it until next day when I tried to turn my back window wiper onIt wasn't workingWhen I had a chance to take a look, it became apparent the wiper arm was broken off
I took my car to the car wash and explained to the employee what happenedHe took a report and said the manager will give me a call
After waiting several days with no call I decided to follow up on thisI spoke to someone named Adam who claimed to be a managerI told him I was waiting on call in regards to my damageBefore getting much details he pretty much told me that they don't cover windshield wipersI answered that my understanding was that they don't cover windshield wipers and that entire windshield arm was covered since it is p

I used the services at Home Team Carwash for about 6 months and tried to cancel the services. I seen that it wasn't canceled on my credit card so I disputed the charges with my credit card company. I received a call from Scott (who I have had interaction with in the past) who I believe is the manager and he was just reaching out to see if I was still active. He immediately corrected any concerns that I had and was so pleasant to work with. If I still lived in the area I would continue to have my car washed there. He was very prompt and super friendly. I wish more people had customer service skills like him. Thanks for reaching out to me and making sure I was good!

Please share.
On 5/13/16 (check your front fenders if you've been to this car wash) One of the employees that drys the cars scratched the newer paint job on both sides of my front fenders with his belt buckle. When I told the manage about it he said that the belts are part of there uniforms (nice response) and took a report. They also scratches the brand new car next to me!
So 4 days later when I didn't hear from the manage yet, I called. They offered me a month of free car washes! Can you believe they scratch my car and who knows how many others have been scratched and they want to do nothing but have me come back for more scratches! If you have had damage from this car wash please contact me because I'm bringing this to court.