Home Team Financial, Inc.

Review: We have received 4 recorded phone messages from this company asking for "information to add to our file". Have never done business with this company.

We have received 4 messages in the last couple of weeks. 2 from an assistant to "[redacted]", and 2 from "[redacted]". In all cases, the message asks for a call back to provide information to "add to our file". We have never done business with this company, and we are on the National Do Not Call List. I notice another complaint about unsolicited contacts in this company's Revdex.com file.

Phone messages from the callers leave no company name, just the individual's name and contact number. When I called the number to request that they not contact us further, the caller answered with "Home Team Financial."

Business

Response:

Business' Initial Response

Contact Name and Title: [redacted] - President

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@hometfi.com

Our company has a strict policy in regards to the DNC list. We scrub all list against the DNC and immediately remove people upon request. Our previous complaint was resolved as such Home Team has removed this gentleman from our call list and sincerely apologize for any inconvenience we may have caused, he will not receive a message or call from our company in the future. Please allow up to 3 business days for this to register with our platform.

Thank you

Review: Falsely led me to believe they could refinance me. Refuse to return calls and make situation right!!!

Worked with [redacted] for over 6 months to refinance my house. Told everything there was needed to know to see if I was eligible, and he told me there was nothing stopping me and he even talked to the underwriters and titling company. Also told me that if it didn't work out he would refund my appraisal fees. Well after lots of work and hurrying to finish my deck because that was all that was left before I could refinance, he tells me I am not able to refinance because of the titling on my deed. Which is fine besides the fact that I told him this was an issue from the get go and he reassured me that it wouldn't be. Home Team financial has let [redacted] go and I have been trying to work with [redacted] about making this situation right, but he has refused to return my calls or give me a straight answer on refunding me my appraisal fees which were $625.00. I have tried to work with them and they are not handling this situation proffessionally like they should. I understand that we all make mistakes but once we realize them they should be corrected and Home Team Financial is not doing so or acting like they care. I would not recommend using them for your financial needs because they are very misleading.Desired Settlement: I would like to be refunded my appraisal fees like I was told from your former employee [redacted].

Business

Response:

Initial Business Response

Contact Name and Title: [redacted], President

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@hometfi.com

This is the first I have heard of this. I will reach out to the client and settle this matter.

Thank you

President