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Home Technology Source, LLC

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Home Technology Source, LLC Reviews (1)

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*** ***
May (day ago)
tome
Dear ***,
I am aware that *** *** is unhappy about the billings and installation at her home
What is accurate is that we met at her home before construction and I showed her a detailed proposal of audio/video, structured wiring (TV, Telephone & Data jacks), and Security Systems
We walked through her home and discussed the locations where she wanted TV's wired and where she wanted speakers installed. At this phase of the project we are preparing to wire or pre-wire the home. At this time she indicated to me that she really did not care for the security and did not wish to have the system monitored but was putting this system in only for the purposes of monitoring her daughters comings and goings to the home. When I spoke about the glass breakage sensors and other standard security practice she scoffed and repeated the mantra about only needing this thing to monitor her daughters
We agreed on what she wanted wired and I showed her examples of the costs for this in similar proposals for other customers
When her home was getting to the finish stage of construction I went out to her home to discuss how she wanted us to complete the systems that we had prewired. ( I met with her and her male friend who rented a room from her, he was her tech consultant or at least friend who knew a little more about this stuff) I brought an invoice for the pre-wiring phase and a proposal to complete the systems. She was taken back by the costs at that time, it was clear to me that she did not expect the costs to be this much and she explained how she was recently laid off due to the government shutdown and that she was selling a car and that she would have the money and wanted us to proceed with completing the work on the proposal. In addition to the work on the proposal she would like us to hang a large TV in her family room and a smaller one in her daughters TV area
We completed the work on the proposal and did the additional T & M work for her as requested. She now indicates through emails and other communications that she expected the T & M work to be part of the work on the proposal. She is very bright and smart and COULD not have thought this to be true and is just mad and trying to act as though she has been misled in some way
I have tried now many, many times to meet with her to calmly discuss where we have been, where we are, and what we can do to move forward. She thwarts these efforts with name calling, threats of multiple lawyers, downright lies and accusations. She has yelled at me and insulted me on the phone many times and I still remain willing to talk in a professional manner with her
We have talked with her General Contractor about a settlement and how to get to the bottom of this and I think that will happen soon. I do accept that communications have broke down with her but not because I have not tried. She has become abusive, has much financial troubles and is willing to lie at this point to not pay her bill
*** ***
Cordially,
*** ***
Home Technology Source, LLCwww.Hometechsource.com###-###-#### Office###-###-#### Cell###-###-#### Fax

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Address: 1912 Jamestown Road, Alexandria, Virginia, United States, 22308

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