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My mother was in this facility for short term rehabfrom a fallShe was expected to stay for approxweeksWe removed her from the facility after about hours because of unacceptable serviceBeing elderly, she wet her sheet attempting to use a bed pan that was far too small shortly after her arrivalThe PCA snapped at her that they did not have larger bed pans ( my mother weighs less than lbs) when she inquiredThe PCA jerked a sheet from under her causing her pain from the broken bone causing her to be there in the first placeNobody would respond when she signaled for helpWhen I called to ask why, I was informed by the nurse's station that they were busyThey advertise a 7:ratioShe had bandages that the hospital left on because the facility was to remove them and inspect her injuries immediately upon arrivalWhen she left, the old bandages were tattered but still in place, one of them wetThe handbook states that a fresh pitcher of ice water would be supplied during each shiftShe had a pitcher that was placed on her table when we arrivedWhen she was picked up, the pitcher had never been filled and no cups had been placed on the tray as promisedShe called to tell me that she thought she had a high temperature and questioned whether she should be transferred back to the hospitalWhen we arrived to pick her up, the facility had switched off her air conditioner and she was in bed with no coverShe was unable to move so she definitely did not turn the unit offThe temperature in the room was so high that a family member was becoming ill from the heatWhen we finally arrived at he vehicle, her gown was still wet hours later from the earlier accidentNobody had helped her clean up or offered to assist her with a change of clothes.When called to inform them that family members were there to remove her from the facilityI was told that I needed to speak to her nurseI was transferred incorrectly for timesOn the fifth try, I got the correct personToday, I have called every director listed and left a voice mailMy intent was to ensure that they were aware of the lack of service being provided by the staffI have not received a single call backAnother resident that had been at the facility for a bit longer informed us that the staff was hateful and would not respond when calledShe referred to the facility as a horrible placeDo not allow your loved ones to experience the same horror that my mother enduredFortunately, we were able to retrieve her quickly