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Home TV & Appliance Reviews (12)

I am sorry she hasn't received the warranty and will send one...

out today. I also left a message on her voicemail letting her know a contract will go out today and if any problems to contact me directly.Thank you, [redacted]

Dear [redacted],We will agree to the terms of her request for $191.62.  It was unfortunate that [redacted] does not make that particular model anymore and that the new model is different on the interior. We are sorry that we caused our customer any difficulty. The check will go out to her by...

registered mail on the 16th of this month.  Thank you for your cooperation in this matter.Sincerely,[redacted]Operations Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 I feel it is unfair since it was 2 errors on their techs part that have lead to the delay in repair to make me wait until saturdsy and they act like they are doing me a favor to "squeeze me in" on Saturday. If the  receptionist would have  put me on the schedule when I called last week with the tracking number for the part it would have been fixed today. The part arrived on Monday yet when I called them today they tried to act like the part hadn't arrived.  I have complained to best buy and pacific sales so they are aware 

Regards,

I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I am sorry she hasn't received the warranty and will send one out today. I also left a message on her voicemail letting her know a contract will go out today and if any problems to contact me directly.Thank you, [redacted]

Dear [redacted],

We do the repairs for this extended warranty company and as with any 3rd party there is another layer to go through to get the parts we need.  Typically we can get parts through our local parts distributor, in this case there was miscommunication on our part with...

the warranty company and the correct part was delivered to us this week.  We have scheduled the repair for the 21st of December.  This hopefully will resolve the problem.  If we can be of any more assistance please let us know.

Operations Manager

We have read the above complaint and are sorry for any inconvenience our customer experienced.  A check will be mailed on 5-5-2015 to the customer for the amount of $198.50. Thank you for your cooperation in this matter.Sincerely[redacted]

Thank you for giving us a chance to respond to the above referenced complaint.  We have tried to resolve Mr. [redacted] refrigerator complaints thru the manufactures warranty with the service Company G2.  G2 has replaced several parts to try and resolve any complaints. We have...

offered Mr. [redacted] an opportunity to come to the store and reselect a refrigerator of his choice since he remains unsatisfied with the refrigerator he originally selected.

Please call me with any questions.[redacted]

Store manager ###-###-####

We are sorry for any inconvenience we caused you.  This time our year with the holidays, puts an enormous strain on our staff to try to satisfy our customers.   We hope that your dishwasher is fixed and that the issue is resolved.  You may want to go back to the retailer, Pacific Sales if you are unhappy with the product.

Sincerely,

To: Dispute Resolution Consultant,

Thank you for making us aware of this situation with our customer.  Our salesman has obtained a copy of the warranty paperwork and is to hand deliver it to the customer today. If there is any further need of information please let us...

know.

Sincerely,

Operations Manager

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Address: 6270 W. Bell Road, Glendale, Arizona, United States, 85308

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