Home Video Studio

THIS COMPANY WILL CHARGE YOU $333 PER ONE HOUR OF TRANSFER.
I SPOKE WITH THE OWNER AND HE DOESN'T CARE

In response to complaint number [redacted] , I would first like to state that our records indicate that this customer was in our studio only once and we do not make a habit of giving tours to customers for insurance reasonsI am a home based business and you can certainly understand why taking customers through my house could be an insurance issueHow this customer claims to know about my filing system , which is a computerized system, is a bit puzzling to me The claim made that I do not have one is based purely on customer perceptions and is not trueAlso the only person using the term "lost" is this customerHome video studio does not consider her order lost at this timeThis customer has waited for her order a long period of time that is trueHer order is going through procedures to facilitate completion at this timeOnce those procedures are completed she will be advised by Home Video StudioIn a "good faith effort" because of the long delay we feel her request for a refund is understandable and have processed a full refund of the price she paid and her work will be completed free of charge by our studioShe should be receiving her refund very soon via the U.SPost OfficeHome Video Studio regrets this situation as we strive to put customer satisfaction as our number one priority when dealing with customers and their ordersRegards,Larry Horst Home Video Studio

I do NOT recommend this company I recently took cassette tapes that my father had recorded while he was in Vietnam and sent home (circa 1969) to have them put on CD as a surprise for my mom and sisters for Christmas When I dropped of the tapes, I specifically asked if, given the age of the tapes, they would be able to transfer the audio content I was assured they could What they DID NOT mention is that the price per tape only included transferring ANY noise that was on the tapes - whether or not understandable! When I listened to the CDs, NONE of the content was understandable When I called Home Video, I was told that I could bring the tapes back in and for an additional fee, they could probably make the CDs understandableMy complaint is that, when it was obvious they could not transfer a usable version of the first tape, they should have called me to ask if I wanted them to try the other two At the VERY LEAST, they should not have made the additional copies of each CD that I had asked for without calling me and telling me the quality of the CDs was poor and asking if I still wanted copies madeCommon sense, and good customer service, should have come into play - what use are CDs, with copies of each, that are all completely gibberish? I am out over $with little recourseDo NOT trust that you will receive a good quality product from Home Video!!!

A money order has been sent to this customer for the total amount due herAs previously stated due to the delay all work will be completed free of chargeThe money order number is ***The postal tracking number is *** which she can track after 5PM todayHome Video Studio fully realizes and understands the value of what we do in helping people relive precious memoriesThis customers order is still working and the moment that status changes in any way they will be notified immediatley Home Video Studio regrets this unfortunate situation as we do all we can to put customers firstRegards, Larry Horst Owner

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the fact that MrHorst finally answered my complaintBut the fact is it's been months since he received my tape to make copies of, and he states he's going through procedures to facilitate completion at this timeDoes that mean he found my tape or is he still looking for it? As far as it's concerned, I never said I wanted to go through his houseI said for him to get every single video tape together, I would then help go through each and every one till we find my tapeAgain, the money that he's finally going to refund, is not that importantIt was only $It was the video tape that's more importantIt's one of a kindI was getting it made for my Uncle's 90th Birthday which has passed byHis Son,Daughter-in-law and Granddaughter are on itAll three have passed awayThis would of been the only way my Uncle could see his Son *** and the family while they were still aliveI don't know if you ever heard of *** ClubIt is for the research of childhood cancerIt was started by *** ***, that is my Uncle's GranddaughterShe was two years old in the videoShe died at years oldSo you can see why I'm upset that this video got lostAnd if MrHorst's filing system was computerized like he said, how come he can't find it? Regards, *** ***

In response to complaint number ***, I would first like to state that our records indicate that this customer was in our studio only once and we do not make a habit of giving tours to customers for insurance reasonsI am a home based business and you can certainly understand why taking
customers through my house could be an insurance issueHow this customer claims to know about my filing system , which is a computerized system, is a bit puzzling to me The claim made that I do not have one is based purely on customer perceptions and is not trueAlso the only person using the term "lost" is this customerHome video studio does not consider her order lost at this time. This customer has waited for her order a long period of time that is trueHer order is going through procedures to facilitate completion at this timeOnce those procedures are completed she will be advised by Home Video StudioIn a "good faith effort" because of the long delay we feel her request for a refund is understandable and have processed a full refund of the price she paid and her work will be completed free of charge by our studioShe should be receiving her refund very soon via the U.SPost OfficeHome Video Studio regrets this situation as we strive to put customer satisfaction as our number one priority when dealing with customers and their ordersRegards,Larry Horst Home Video Studio

I do NOT recommend this company. I recently took 3 cassette tapes that my father had recorded while he was in Vietnam and sent home (circa 1969) to have them put on CD as a surprise for my mom and sisters for Christmas. When I dropped of the tapes, I specifically asked if, given the age of the tapes, they would be able to transfer the audio content. I was assured they could. What they DID NOT mention is that the price per tape only included transferring ANY noise that was on the tapes - whether or not understandable! When I listened to the CDs, NONE of the content was understandable. When I called Home Video, I was told that I could bring the tapes back in and for an additional fee, they could probably make the CDs understandable.
My complaint is that, when it was obvious they could not transfer a usable version of the first tape, they should have called me to ask if I wanted them to try the other two. At the VERY LEAST, they should not have made the additional copies of each CD that I had asked for without calling me and telling me the quality of the CDs was poor and asking if I still wanted copies made.
Common sense, and good customer service, should have come into play - what use are 3 CDs, with 3 copies of each, that are all completely gibberish? I am out over $120 with little recourse.
Do NOT trust that you will receive a good quality product from Home Video!!!