Home Warranty of America

April 12, [redacted] Dispute Resolution Specialist Revdex.com North Wabash, Suite Chicago, IL Re: [redacted] : Holmes IL- [redacted] Dear Ms [redacted] : We have received the customer’s complaint and are providing the following responseThe renewal of the Contract the customer is requesting is no longer offered by our company, so we can not honor the renewalWe advised her of this factThe representatives that she mentioned offered her a discounted cost, which we believed she accepted They cannot offer the customer her previous coverage at that cost If she did not approve the offer made to her, we will gladly cancel the Contract, and provide a refund of the amount taken for this termSincerely, [redacted] Escalated Special Handling

May 25, [redacted] Dispute Resolution Specialist Revdex.com North Wabash, Suite Chicago, IL Re: [redacted] : [redacted] PA- [redacted] Dear Ms [redacted] : We have received the customer’s rebuttal, and provide the following response: Again, as stated, we do not reimburse the customer for work done outside the contract and without our approval We did not approve the customer to replace his unit, and we will not pay him for the unit he replaced We are sorry for his dissatisfaction, but we will not allow a customer to replace any appliance or system outside the contract that they choose, and then publicly demand that we pay for their purchase, because they feel it is the correct course of action We consider this issue closed Sincerely, [redacted] Escalated Special Handling

Complaint: [redacted] The notice of cancelation was sent to them in March and again in April when I noticed the double payment being automatically deducted from my account and contacted one hour heating and airThey resent it and provided me of the first date it was sent which was in February I was being billed by both companies for months and they owe me a complete refund I am rejecting this response because: Sincerely, [redacted] ***

June 30, [redacted] Dispute Resolution Specialist Revdex.com North Wabash, Suite Chicago, IL Re: [redacted] : [redacted] ( [redacted] ) TN- [redacted] Dear Ms [redacted] : We have received the customer’s message, and a supervisor has contacted them , confirming the two boards needed to repair the unit have been ordered and should be in their possession shortly Sincerely, [redacted] Office of the President

March 17, [redacted] Dispute Resolution Specialist Revdex.com North Wabash, Suite Chicago, IL Re: [redacted] : [redacted] ( [redacted] ) TX- [redacted] Dear Ms [redacted] : We do not dispute that we dispatched the technician We do not dispute that we have a contract with Mr [redacted] We do not dispute that we are not responsible for restoration of a wall covering (akaA baseboard) We have spoken to the technician, and provided the information to the customer We are not liable for any damage that they state the technician caused Sincerely, [redacted] Escalated Special Handling

Complaint: [redacted] I am rejecting this response because:I advised HWA in my initial claim the equipment needed replacementHad they asked for the inspection prior to sending out a technician, I would have been able to avoid the feeHWA owes the refund whether they see it that way or not, and this is only my first step in resolving this matterMy next is small claims court or class action Sincerely, [redacted]

September 7, Lucille [redacted] Dispute Resolution Specialist Revdex.com North Wabash, Suite Chicago, IL Re: [redacted] : [redacted] MS- [redacted] Dear Ms [redacted] : We have received the customer’s complaint, and to our knowledge, this repair was completed August 30, Sincerely, Carl [redacted] DE Svcs HWA Claims Handling Manager

November 16, [redacted] Dispute Resolution Specialist Revdex.com North Wabash, Suite Chicago, IL Re: [redacted] : [redacted] CA- [redacted] Dear Ms [redacted] : We have received the customer’s complaint and have addressed the issue with them directly Sincerely, [redacted] Escalated Special Handling

Complaint: [redacted] I am rejecting this response because: The repair has still not been made The vendor claims he has the part but has yet to do the repair Sincerely, [redacted]

October 11, [redacted] Dispute Resolution Specialist Revdex.com North Wabash, Suite Chicago, IL Re: [redacted] : [redacted] IL- [redacted] Dear Ms [redacted] : This complaint was resolved with the customer directly, hours after it was filed Sincerely, [redacted] DE Svcs HWA Claims Handling Manager

July 15, [redacted] Dispute Resolution Specialist Revdex.com North Wabash, Suite Chicago, IL Re: [redacted] : Newton LA- [redacted] Dear Ms [redacted] : We have received the customer’s complaint, and per our contract, the contract can be cancelled within the first days, for a full refund, if no claims have been filed As no claims have been filed, we have provided the customer’s refund Sincerely, [redacted] DE Svcs HWA Claims Handling Manager

February 28, [redacted] Dispute Resolution Specialist Revdex.com North Wabash, Suite Chicago, IL Re: [redacted] : [redacted] MN- [redacted] Dear Ms [redacted] : We have received the customer’s complaint, and released the cap on our roof leak repair coverage to address the issue Sincerely, [redacted] Escalated Special Handling

August 28, [redacted] Dispute Resolution Specialist Revdex.com North Wabash, Suite Chicago, IL Re: [redacted] : [redacted] AL- [redacted] Dear Ms [redacted] : We have received the customer’s inquiry, and the customer is not entitled to a refund of their contract, that expired on August 28, 2017, nor are they entitled to a refund of the paid service fee They are entitled to a cash out on our quoted cost of the repair, and just need to contact our office to accept this offer Sincerely, [redacted] Office of the President

July 7, [redacted] Dispute Resolution Specialist Revdex.com North Wabash, Suite Chicago, IL Re: [redacted] : [redacted] IN- [redacted] Dear Ms [redacted] : We have received the customer’s message, and their HVAC system was always eligible under our contract Per their complaint, they are disputing the non-covered costs, because of the required upgrade to change the system from an R-unit, to a R-410A unit We have reviewed the issue with the customer, and are resolving the issue Sincerely, [redacted] Office of the President

Complaint: [redacted] I am rejecting this response because:I have pictures, which I have forwarded to this Revdex.comHWA needs to send out the technicianI am their clientIs HWA not going to stand up on my behalf? Assured Heating & Air is obviously denying any wrong doingA lack of character exists within their ranks Sincerely, Keith [redacted]

June 28, [redacted] Dispute Resolution Specialist Revdex.com North Wabash, Suite Chicago, IL Re: [redacted] : [redacted] TX- [redacted] Dear Ms [redacted] : We have received the customer’s complaint, and have addressed the approval with the technicianThe customer owes their remaining fee for the treatment Sincerely, [redacted] DE Svcs HWA Claims Handling Manager

February 6, [redacted] Dispute Resolution Specialist Revdex.com North Wabash, Suite Chicago, IL Re: [redacted] : [redacted] NJ- [redacted] Dear Ms [redacted] : We have received the customer’s inquiry and apologize for any confusion between the first and second diagnoses from the technician We have addressed the resolution with the customer directly Sincerely, [redacted] Office of the President

Complaint: [redacted] I am rejecting this response because: The supervisor is said, shewill pull the phone call and respond to meI have not gotten a response on the pulled phone callI have been in a hot home, with no air conditioner for almost weeksThis company has no reason to deny my claimThey are putting myself and my family in unnecessary stress and unbearable living conditions Sincerely, [redacted]

July 10, [redacted] Dispute Resolution Specialist Revdex.com North Wabash, Suite Chicago, IL Re: [redacted] : [redacted] IL- [redacted] Dear Ms [redacted] : There is nothing more for us to do, in reference to this issue If the former customer wishes to file additional complaints with other organizations, that is their prerogative The repair has been completed, their contract has been refunded, and we consider this matter closed Sincerely, [redacted] Office of the President

Complaint: [redacted] I am rejecting this response because: They never addressed the complaint with me like they said They never accepted the responsibility about the complaint I still do not have a refrigerator, but today I did receive a check from them Their customer service is horrible This company should never be used for home warranty coverage They do not tell the truth, their documentation is inaccurate and they never return phone calls Again, they never addressed the complaint with me and I want an apology for their inadequate resolution of this claim Sincerely, [redacted] ***