Home Warranty of America

September 27, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** AZ-*** Dear Ms***: We have received the customer’s complaint, and have provided him
a full refund of the contract cost, as he cancelled within the first days, with no claims being filed under the current term Sincerely, *** *** DE Svcs HWA Claims Handling Manager

July 13, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** CA-*** Dear Ms***: We have received the customer’s complaint, and have addressed the
appliance issue with him directly. As the technician has not provided us the required specifications and costs to address the reported Air Conditioning failure, we are sending a second opinion, with no trade service fee due Sincerely, *** *** DE Svcs HWA Claims Handling Manager

July 27, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** IL-*** Dear Ms***: We have received the customer’s inquiry. We have contacted him
directly, to expedite the issue, and are providing a cash out to address the failed motor Their payment is in process Sincerely, *** *** Office of the President

June 13, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** GA-*** Dear Ms***: We have received the customer’s complaint, and provide the
following response On May 27, 2016, at 9:PM CST the customer opened an AC claim with our company On the afternoon of May 31, 2016, we received the diagnosis from the technician of a bad compressor in a year old unit.. At that time we were looking to approve the condenser replacement, after we confirmed the unit was an proper working order On June 9, 2016, we had confirmed the unit was in proper working order, and just needed the customer’s approval of the Non covered costs. (The technician advised that the new outside unit would not work properly with the old inside coil, and per Contract section V.C, the warranty would only address the failed covered equipment, and not upgrade the additional parts of the customer’s system ) The customer has not approved these costs, and wants us to send additional technicians to get multiple quotes(which we do not do) The have also stated they will only approve the costs if the technician offers them a payment plan (which we do not require) We decline to pay for the non covered costs, per their demand. We can replace their condenser, if they approve the non covered costs, or we can provide them a cashout for our cost of the repair, per our agreement Sincerely, *** *** DE Svcs HWA Claims Handling Manager

August 19, Lucille *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: Soluade MO-*** Dear Ms***: We have received the customer’s complaint and are providing
the following response On December 18, 2015, the customer opened a month warranty contract on their newly purchased property. The contract requires all systems and components to be in proper working order and specifically states, per Section I.Aof that contract: “Malfunctions which existed on the Coverage Period Start Date will be covered only if the malfunction was unknown and could not have been detectable by visual inspection or simple mechanical test.” & Per section I.B.7: ““Covered Systems and Components” means systems and components as specifically described herein as “Included” and that are located inside the confines of the main foundation of the Covered Property and are in proper working order on the Coverage Period Start Date and become inoperative due to wear and tear, including breakdowns due to insufficient maintenance if at the time the issue or breakdown was unknownComponents shall be considered in proper working order if no defect is known or would have been detectable by a visual inspection or mechanical test on the Coverage Period Start DateAttached garages, detached garages, exterior pools, spas, well pumps, septic tank pumps and air conditioners are included in this definition.” On the afternoon of May 13, 2016, the customer filed the following claim online: “Covered Item Problem: Straight Air Conditioner - used in air conditioning season only When did you first notice the problem?: Today Q & A: Q: Has the air conditioner ever worked properly for you A: Yes Q: Please Tell us the nature of the problem you are experiencing A: I had my own HVAC professional out to perform maintenance and they found a problem Q: Please tell us how the air conditioner worked for you previous to this problem A: Made a lot of noise Q: Have you had maintenance performed on the system A: Yes Q: How many units do you have A: Two Q: Please tell us which part of the home is not cooling A: Upstairs Q: Please tell us how long the unit has been running properly for this seasonA: About Week Problem Description: HVAC professional came out to perform scheduled maintenance and discovered extensive issues with the unitDue to cool spring temperatures, unit had only been turned on once since purchasing the home at which time it made more noise than anticipated, prompting call to HVAC company.” We assigned a technician, per our contractual agreement, who went to the property on May 19, 2016, and found that the vibration pads were never installed in the unit, which caused the fan to damage the unit As the customer advised the unit had only run once, and was missing a key element, we requested a copy of their home inspection to confirm “no defect is known or would have been detectable by a visual inspection or mechanical test on the Coverage Period Start Date.” Per their inspection, The AC appeared marginal to unsatisfactoryThe ground level exterior condenser cabinet was not properly resting on a pad or perch As the unit was known to not be properly installed, we would not address the failure Sincerely, Carl *** DE Svcs HWA Claims Handling Manager

November 19, 2015Lucille ***Dispute Resolution SpecialistRevdex.comNorth Wabash, Suite 2006 Chicago, IL 60611Re: 10944084: *** IL-1874779Dear Ms***:We have received the
customer’s rebuttal and provide the
following response.As we stated, We “ sent the
customer an invoice stating there was an outstanding balance on the contract.” This was not the seller…this was the party
who then had the coverage, i.ethe buyerSo we did advise the customer that a
balance was dueThe customer is questioning how
he can purchase coverage, if there is still an amount due on the contractWhen
the customer called us to file a claim, we requested the outstanding paymentAt
that point, the customer requested cancellation.As of November 13, 2015, the
outstanding balance was paidSincerely,Carl ***Escalated Special Handling

August 26, Lucille *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: *** *** OH-*** Dear Ms*** We have received the customer’s complaint and are sorry they
are dissatisfied with our coverage, after requesting to file a claim on a non covered issue, and having a second claim that was not covered We are processing their cancellation as requested Sincerely, Carl *** DE Svcs HWA Claims Handling Manager

July 14, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** TN-*** Dear Ms***: The customer’s unsubstantiated accusations, do not entitle her to the demand she is making, nor do her inappropriate statements about contract references To repeat: “We will not refund their prior terms premium, any of the current terms premium from the expired term, or any paid trade fees.” We consider this matter closed Sincerely, *** *** DE Svcs HWA Claims Handling Manager

February 23, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** IL-*** Dear Ms***, As we advised the Attorney General’s office on the customer’s prior
complaint: “We received the customer’s complaint and, after a review of the claim, have approved the technician to move forward with the repair.” We have received calls from Ms***(nothing to me directly), and advised that we have approved the replacement. The technician and the customer need to schedule the repair, which is beyond our control We will not reimburse the customer for a repair we have already approved Sincerely, *** *** Escalated Special Handling

Complaint: ***
I am rejecting this response because: I want our dishwasher replaced due to the horrible stench it has created inside the dishwasher and through our home from the stagnet water and crud sitting still in the bottom of itAnd I was told I had options, to fix it or pay the difference on a new oneI want a replacement dishwasher brand new for no out of pocket costAslo made my claim December 26thIt is now the 15th of JanuaryIt will be a months time before this is resolved.
Sincerely,
*** ***

June 1, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** IN-*** Dear Ms***: We have received the customer’s complaint, and we have resolved the situation with
them directly Sincerely, *** *** DE Svcs HWA Claims Handling Manager

June 8, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** MN-*** Dear Ms***: We have received the customer’s rebuttal, and as we have stated, we have negotiated pricing, provided by the manufacturers that we purchase from. The customer’s allegations that we are providing incorrect pricing, is itself, incorrect Sincerely, *** *** DE Svcs HWA Claims Handling Manager

July 21, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** UT-*** Dear Ms***: We have received the customer’s inquiry and have approved their technician to
address the issue We are waiting for their technician’s paid invoice, with cost breakdown, so we can confirm and process eligible reimbursement Sincerely, *** *** DE Svcs HWA Claims Handling Manager

October 30, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** (***)AZ-*** Dear Ms***: We have received the customer’s inquiry, and have
addressed the issue with them directly Sincerely, *** *** Office of the President

October 13, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: ***: LA-*** Dear Ms***: We received the
customer’s complaint and this issue was resolved with the customer two days ago Sincerely, *** *** Claims Special Handling

April 12, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** NV-*** Dear Ms***: We have received the customer’s inquiry, and
apologize for any frustration they may have endured in the resolution of this claim. We have spoken to the customer directly, and resolved the issue Sincerely, Carl *** Office of the President

Complaint: ***
I am rejecting this response because: The business did reach out to me and says they will refund my money and give a courtesy refund of the two one hundred dollar service fees I will accept this offer but haven't yet received the monies yet I dont think this complaint should be closed to I actually receive a refund per the agreed amount.I do reject there statement about the first complain but as not to get the topic going I wont argue I can provide email and phone records trying to resolve the sump issue
Sincerely,
Michael ***

August 24, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** IL- *** Dear Ms***: We have talked to the customer, confirming that the equipment has been ordered and is ready for pickup. They can reopen this complaint at their discression if they feel it is necessaryOtherwise, they are aware the issue is being addressed Sincerely, *** *** Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me-Assuming that I receive the funds in a reasonable time frame. Their response said "several weeks"Since this has been going on since Aug, I believe that is excessive.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I paid the vendor by credit card on 6/20/after they promised to promptly repair the air conditioning; and they accepted payment As of today, 7/5/16, they still have not repaired the unit This claim has been open since 4/29/meaning I have not had air conditioning from this unit on the main floor of my since since that time The vendor continues to contradict itself and each time their various technicians tell me that the prior technician misdiagnosed the issue Even though I paid for the coil, the technician told me it wasn't needed and had been misdiagnosed The bottom line is that I have no air conditioning from this unit! Since it has not repaired for the length of time and HWAs vendor has not been able to repair, one can come to the conclusion that a) HWA needs to identify a different vendor; or b) the ac unit needs replaced It is not reasonable for HWA to not require their vendor to to repair ac for this lengthy time I paid for the warranty in good faith and request the ac unit be brought to resolution.Regarding the ice maker, that has been resolved since the claim was filed
Sincerely,
*** ***