Home Warranty of America

Complaint: ***
I am rejecting this response because: and requesting mediation. The warranty agency initially stated that the would replace the oven. Requested $for an upgraded stove. I the $was paid to them for the upgrade. Dimensions were given to them per information we received from GE. This agency has robbed us of our money. To replace the oven would be $at minimum. It is interesting to me that they only offered $for a double oven. Therefore, only offering $400.00, because we paid $deductible and $for an upgrade. This is unacceptable and robbery.Please let us know what is the next legal action that can be taken against this agency. Thank you for your consideration
Sincerely,
*** & *** ***

Complaint: ***
I am rejecting this response because: Claim Claim #: *** (Claim Date: 02-11-2016.)2nd Claim for the Air Conditioning Unit, for two weeks that I had to pay out of my pocket expenses waiting for the contractor to receive the parts and perform the repairs.Due to the lack of service and wrong information I had to pay for the repairs myself so my family could return to the house. Claim ***, 05/26/16, AC Unit againI finally had a technician visit the house today after days without A/C ( Waiting to see the outcome)
Sincerely,
*** ***

January 31, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** NC-*** Dear Ms***: We have received the customer’s inquiry and the
customer’s warranty contract ran from July 2016-July They stopped paying for our coverage in February 2017, and in July began paying Select Home Warranty(Please Note: The $demand, is the amount the customer paid Select for July through October) In August, when they requested to cancel our contract after it had expired, there was no contract to cancel and no refund to be provided We can only assume the contract the customer wished to cancel is with Select, and this complaint was processed in error We request this complaint be deleted from our file, as it is not referencing our company Sincerely, *** *** Office of the President

September 12, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** DC-*** Dear Ms***: If the prior technician declines the work, or stops responding, we cannot address their diagnosis, or have them complete the job. We can only address the diagnosis of the current technician A fee would have been due if the diagnosis agreed the prior technicianIt would seem that the customer declined because they did not wish to possibly pay another fee, even though one would not have been due if the diagnosis was different The prior check has been stopped and reissued Sincerely, *** *** DE Svcs HWA Claims Handling Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHWA has approved the claim and assigned repairman has ordered parts and awaiting repair
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

December 30, Lucille *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: Pierce GA-Dear Ms***: We received the customer’s
complaint, and have spoken directly with the customer to address the issue. We are currently waiting for the requested information from the technician, who states he has contacted the customer to re-evaluate the installationSincerely, Carl *** Escalated Special Handling

Complaint: ***
I am rejecting this response because: I will not accept closing this complaint until I have received the check from them
Sincerely,
*** ***

Tell us why here...Re: *** ***Your Claim No***HWA Contract No*** To Whom It May Concern: Home Warranty of America is in receipt of your correspondence regarding the above referenced claimHome Warranty of America would like to report that we continue to work closely
with Mrs*** in efforts to resolve her claim.Home Warranty of America records indicate that we have sent out a number of vendorsMultiple vendors have indicated that there was either no failure to the system, or that the failure is not able to be locatedWe understand this situation is a tough one and would like to resolve the issue for Mrs*** as soon as possibleIn efforts to amicably resolve this matter, we have asked Mrs*** if she may provide us with unit specific specificationsThis would allow us to construct a more reasonable option to Mrs***. Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me directly at 224-***-***. Yours truly,Home Warranty of America Memo ***Office of the President

November 10, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** IL-*** Dear Ms***: We have received the customer’s complaint and contacted them
directly to resolve the issue Sincerely, *** *** Escalated Special Handling

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***Their response is NOT satisfactory with us but it is what we expected them to claim I'm not surprised after reading all of the hundreds of complaints about their business.We will work to warn others about thinking twice about using this business

March 15, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** TN-*** Dear Ms***: As stated, the customer’s refund is in process for their cancellationThere request was received on February 5, 2016. Thus, it has not been weeks. Exactly weeks will be March 18, 2016, and I have requested that the customer’s refund be issued by that time Sincerely, *** *** Escalated Special Handling

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** The amount that they are offering me would not cover a new unit to place in my home They want to give me a check for $1,700.00, when I have to pay $1,to *** Heating & Air Why not take that $1,check and pay *** Heating and Air, and I will pay HWA off before month Right now I have $1,set aside for my checks since December and January to cover the power bill I will not get another check until February If they are willing to work with me on the $it will be paid off in three (3) months or sooner with no problem. If HWA is now willing to work with me just give me the name and phone number of the President of the company and I will speak to him/her to plea my case We NEED HEAT IN THIS HOUSE ASAP. Thanks *** ***

April 26, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: Crawford FL-*** Dear Ms***: We have received the customer’s complaint
and are providing the following responseOn April 18, 2016, the customer called our office, reporting a leak at the kitchen sinkPer contract, we sent a technician to diagnose the issue On April 2016, the technician called our office, reporting that the faucet was broken due to misuse(overturning the faucet). This is not a wear failure and not eligible under the contract. We called the customer that evening to advise of the technicians findings and left a messageApproximately a week later, he called back, requesting to cancel the contract. We explained the procedureHe then called back and stated what he stated in his complaint (“The technician arrived and stated "He couldn't tell what the exact issue is but I need a new faucet".”) At that point, as there seemed to be a conflict between what we were told by the technician and what the customer was told, we offered to send a second opinionThe customer declined, as he had already addressed the issue outside the contractSince the diagnosis received from the technician is not eligible for coverage under the contract, and we have no way to confirm the diagnosis (as the issue has been repaired outside the contract), we would not reimburse for the repairSincerely, *** *** DE Svcs HWA Claims Handling Manager

August 21, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** IL- *** Dear Ms***: We have received the customer’s inquiry, and have requested replacement
information from the technician. Per our contract, we do not match for brand. We are reviewing the information provided, to address the option of eligible replacement Sincerely, *** *** Office of the President

September 13, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** AZ-*** Dear Ms***: We have received the customer’s inquiry, and the issue was
resolved with the customer directly on September 11, Sincerely, *** *** Office of the President

Complaint: ***
I am rejecting this response because you haven't provided me with the vendor liability insurance contact that you mentioned in your responsePlease provide me with the liability insurance contact information for *** *** *** so we can followup with them regarding this complaint
Sincerely,
*** ***

March 26, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** LA-*** Dear Ms***: We received the customer’s inquiry, and are
providing a courtesy refund of their paid trade fee We apologize for any delay in the servicing of their issue, based on incorrect information provided Sincerely, Carl *** Office of the President

June 28, *** *** Dispute Resolution Specialist Revdex.com North Wabash, Suite 2006 Chicago, IL Re: ***: *** NM-*** Dear Ms***: We have received the customer’s complaint, and addressed the issue with the
customer Per diagnosis received, and electrical failure that has been going on since the customer moved into the property, caused a new compressor to fail. The warranty has addressed reimbursement for the electrical issue, but not the damaged caused by the failing breaker Sincerely, *** *** Office of the President