Home Warranty of America

June 21, 2016   [redacted] Dispute Resolution Specialist Revdex.com 330 North Wabash, Suite 2006    Chicago, IL  60611   Re: [redacted]: [redacted]  VA-[redacted]   Dear Ms. [redacted]:   We have received the customer’s complaint, and a technician...

addressed the reported concerns, as of June 15, 2016.   Sincerely,     [redacted] DE Svcs HWA Claims Handling Manager

July 29, 2016   [redacted] Dispute Resolution Specialist Revdex.com 330 North Wabash, Suite 2006    Chicago, IL  60611   Re: [redacted]) TN-[redacted]   Dear Ms. [redacted]:   We received the customer’s complaint, and, per our information,...

the equipment is in the technicians possession, and it will be repaired over the weekend.   Sincerely,     [redacted] DE Svcs HWA Claims Handling Manager

Complaint: [redacted]
I am rejecting this response because: The issue in reference to this complaint took place while the contract was still in effect, therefore the warranty company is liable for their actions or lack thereof. Additionally, it is the issues within this complaint that caused me to cancel the contract. So for the warranty company to say they have nothing further to do with this because the contract has been canceled is outrageous. I need someone to review my last response in detail, research it, and respond by phone. Otherwise I will be filing a complaint with the attorney general. 
Sincerely,
[redacted]

Re: [redacted]Your Claim No.[redacted]HWA Contract No. [redacted] To Whom It May Concern: Home Warranty of America is in possession of your correspondence regarding the above referenced claim. We have provided Mr. [redacted] with an alternative option to assist him with his claim. Our...

records indicate that, unfortunately, we were not able to locate a Service Provider in a timely manner. We understand this is unacceptable and to mitigate any further delay, HWA proceeded through an alternate route. Due to the unique situation, we allowed Mr. [redacted] to contract his own technician. We asked Mr. [redacted] that he have his technician contact Home Warranty of America to provide us with a diagnosis prior to any repairs completed. If HWA approved the repairs, then Mr. [redacted] would have to pay his technician out of pocket. We would later reimburse at Home Warranty of America rates upon receipt of a paid invoice. Unfortunately, we have yet to receive this information from Mr. [redacted] or his Contractor. As soon as the requested documentation is provided to us, we would be more than happy to resolve this situation for Mr. [redacted]. We thank you for bringing this matter to our attention. If you have any further questions, please contact me at 224-[redacted].  Sincerely, Home Warranty of America [redacted]Office of the President

Complaint: [redacted]
I am rejecting this response because:I corresponded with the company on 10/18 and 10/19 and provided them with all required information. I was told that they would review my claim and get back to me. I have not been contacted by the company since.
Sincerely,
[redacted]

November 9, 2017     [redacted] Dispute Resolution Specialist Revdex.com 330 North Wabash, Suite 2006  Chicago, IL  60611     Re: [redacted] AL-[redacted]   Dear Ms. [redacted]:   We have received the customer’s inquiry, and provide the...

following response.   On both October 3, 2017 and October 12, 2017, we have sent a technician to the customer’s home, to address a leaking filter issue, up to the contract cap, of $1000 (addressed in contract section VI.A.)  The amount of the quoted non covered costs, was the total  amount needed from the customer, beyond our cap.  They requested a cash out of our remaining cost. As we have approved $430.00 of the customer’s cap in repairs and labor, we have offered the customer the remaining balance of $570.00, which they accepted.   Sincerely,     [redacted] Office of the President

Complaint: [redacted]I am rejecting this response because:
They did not address the issue directly with me.  I had to continue to follow up DAILY and asked each person I spoke with to get back to me with answers to my questions.  I finally gave up and just asked them for a buy out check, which I will now have to wait 4-6 weeks for.  I've asked numerous times to speak to a manager or someone "in charge" and I am always told they are not available and they cannot provide me with a voicemail, direct phone number or email address.  Addressing the issue directly with me would have involved HWA contacting ME, which never happened.  Again, my family has been without air conditioning since 6/21, we have had to make arrangements to stay in hotels or other places when the inside temperature in our home was over 90 degrees, we have had to throw away food and expensive baby formula that was in our cabinets that was ruined due to the excessive heat.  Again, NONE of these issues were addressed directly with me.  Seems like HWA just makes that statement to dismiss their customers concerns and problems.  This is the absolute worst experience I have ever had when dealing with any company.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:  The air conditioner still has not been fixed and neither I nor the assigned service vendor can get answers as to when the repair will be done.
Sincerely,
[redacted]

March 1, 2017   [redacted] Dispute Resolution Specialist Revdex.com 330 North Wabash, Suite 2006  Chicago, IL  60611   Re: [redacted] SC-[redacted]   Dear Ms. [redacted]:   We have received the customer’s complaint, and as the technician advised that the...

unit could not be repaired, we have contacted them with replacement options .   Sincerely,     [redacted] Escalated Special Handling

Complaint: [redacted]
I am rejecting this response because: Home Warranty of America is just plain wrong.  They do not do right by their customers and (as you can see by all the negative reviews online) are simply in it for profit.  They rip people off by selling them contracts claiming they will provide a service and not holding up their end of the agreement.  They have few good service contractors that will work with them because they are ripping them off as well.  To sum it all up you have a "middle man" making phone calls and poorly managing a company who is ripping both service providers and service technicians off.  Home Warranty of America did nothing to resolve my claim but consistently send unreliable and unprofessional service technicians to my home to try to get out of honoring an agreement that they (HWA) committed to.
Sincerely,
[redacted]

November 21, 2016   [redacted] Dispute Resolution Specialist Revdex.com 330 North Wabash, Suite 2006  Chicago, IL  60611   Re: [redacted]: [redacted] MO-[redacted]   Dear Ms. [redacted]:   We have spoken to the customer directly to resolve the issue as of November 17, 2016, and consider this issue closed.   Sincerely,     [redacted] Escalated Special Handling

February 6, 2018     Lucille [redacted] Dispute Resolution Specialist Revdex.com 330 North Wabash, Suite 2006    Chicago, IL  60611   Re: [redacted] NJ-993630     Dear Ms. [redacted]:   The customer is, of course, free to reopen this issue as they wish, and are in possession of my contact information to review the remainder of the issue based on the diagnosis.   So, there is no need to leave this issue open when they can easily reopen it if there is a need to do so.   Sincerely,   Carl [redacted] Office of the President

March 27, 2017   [redacted] Dispute Resolution Specialist Revdex.com 330 North Wabash, Suite 2006  Chicago, IL  60611   Re: [redacted]: [redacted]  TX-[redacted]   Dear Ms. [redacted]:   We are not providing the customer three months refund, as we did not take three months of withdrawals from his account for his new contract.    The two moths taken, January and Februray, were processed to be returned to his bank the day the response was sent.   Sincerely,     [redacted] Escalated Special Handling

April 12, 2017   [redacted] Dispute Resolution Specialist Revdex.com 330 North Wabash, Suite 2006  Chicago, IL  60611   Re: [redacted]: [redacted] TX-[redacted]   Dear Ms. [redacted]:   We have received the customer’s complaint, and have provided the requested supervisor call.   The customer is in possession of a 42” x 84” x 24” built in older model [redacted] refrigerator, and has already declined a technician.  Others have declined to service based on the brand, or the fact that it is a suspected sealed system failure.  We have offered the customer the option of getting their own technician to expedite the issue, and are waiting to hear from the technician.   Sincerely,     [redacted] Escalated Special Handling

May 22, 2017   [redacted] Dispute Resolution Specialist Revdex.com 330 North Wabash, Suite 2006  Chicago, IL  60611   Re: [redacted]: [redacted] MN-[redacted]   Dear Ms. [redacted]:   We have received the customer’s complaint, and this issue was resolved with the...

customer directly on May 19, 2017.   Sincerely, Carl Hewelt DE Services HWA Claims Handling Manager

Complaint: [redacted]
I am rejecting this response because:I did not refuse to pay for a second company to come out, they refused to send someone.the company sent this time was clearly overcharging.  they are charging $100 per pound for R22 refrigerant and the company I wanted to come out that has worked on my AC before charges $75.  but HWA does not care about that as they cover $10 no matter what.  they also did not care that the guy expected to fix my AC was not nice to me at all and complained the entire time about how little he gets paid.HWA only brought up my last 2 experiences with the AC, he failed to bring up the last 5 times I had AC issues before that or the other 8 issues on top of that. not wanting that company in my home and accepting the cash option leaves me with 2 choices...1.  go with no AC in Texas for 4-6 weeks while they mail a check2.  get a loan and pay interest and get it fixed. will they pay interest?? of course not.  do they care?  of course not.  if they did, they would understand that Total Environmental is not a good company.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: HWA has a policy to cover "unknown pre-existing condition" and I believe my case applied to this policy.
Sincerely,
Ken [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

July 19, 2016   [redacted] Dispute Resolution Specialist Revdex.com 330 North Wabash, Suite 2006    Chicago, IL  60611   Re: [redacted]   Dear Ms. [redacted]:   We have received the customer’s complaint, and provide the...

following response.   We did and do apologize for the delay in advising him that the issue is not covered under the contract.   This does not make us liable for the non-covered failure, or any secondary damage from the AC failure.   Sincerely,     [redacted] DE Svcs HWA Claims Handling Manager

September 29, 2016   [redacted] Dispute Resolution Specialist Revdex.com 330 North Wabash, Suite 2006            Chicago, IL  60611   Re: [redacted] CA-[redacted]   Dear Ms. [redacted]:   The customer makes a number of unsupported points in his response:   The warranty did not have the technician purchase a 4 ton unit.  This is totally false.  We purchased a [redacted] 3 ton unit, which was picked up by the technician.   Again, the customer’s coil “needed to be replaced to work with their new condenser.”   This was a system upgrade, and a [redacted] coil would need to be modified to be installed in the customer’s property   We are addressing the installation, but are not reimbursing him for the upgraded coil.    Sincerely,   [redacted] DE Svcs HWA Claims Handling Manager