Home Wet Bar

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Contact Name and Title: [redacted] Director of Op Contact Phone: XXXXXXXXXX Contact Email: [redacted] @homewetbar.com I am sorry to hear your items arrived without personalizationFor whatever reason the requested personalization did not come through to our order management systemI would also like to apologize for the lack of professionalism you received from our customer service managerI have dealt with this situation personallyI have refunded you in full for your orderI would be more than happy to send out a replacement order at no charge to youIf you are interested please contact me at your convenience Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate your time and insight into thisThat would be wonderfulI have had bad days in customer service too but there are customers that genuinely need help and are not trying to be a hasslePlease let me know if there is anything else you need

Initial Business Response /* (1000, 5, 2015/12/18) */
Contact Name and Title: *** *** CS Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
The customer didn't notify us that order was received damaged and it came back to usWe sent him a note that his order came
back damaged and credit could not be issued as is our return policySubsequent to our message he left a message on our website that he refused the order because it was damaged and was issued a full refundHe was notified of the refund and it was processed on the 16thHe was notified via phone call and email of the full refund on the 16th

[redacted]See Attached[redacted]

Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: [redacted] Director of Op
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@homewetbar.com
I am sorry to hear your items arrived without personalization. For whatever reason the requested personalization did not come...

through to our order management system. I would also like to apologize for the lack of professionalism you received from our customer service manager. I have dealt with this situation personally. I have refunded you in full for your order. I would be more than happy to send out a replacement order at no charge to you. If you are interested please contact me at your convenience.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate your time and insight into this. That would be wonderful. . I have had bad days in customer service too but there are customers that genuinely need help and are not trying to be a hassle. Please let me know if there is anything else you need.

Initial Business Response /* (1000, 5, 2015/10/09) */
Contact Name and Title: [redacted] CS Manager
Contact Phone: XXXXXXXXXX X [redacted]
Contact Email: [redacted]@gmail.com
Mr [redacted]'s order has been refunded in full with an apology.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/12)...

*/
Company has resolved my complaint.