Home Worx, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We manage the property that has an adjoining fence with the complainantWhen she contacted our company regarding a desire to replace the fence, our maintenance department contacted the owner of the home we contract withHe was not interested in replacing the fence at that timeThat information was relayed to the complainant each time she calledShe proceeded to have the fence replaced and has continued calling our office numerous times to demand that we pay half of her fence bill Our homeowner did not agree to or authorize the fence replacement and is not willing to reimburse her for half of the fenceHer complaint states it involves “Customer Service Issues”; however, she is not a customer of this companyFurthermore, every time she has contacted our office, our staff has taken the time to speak with her and relay the information from the homeowner to herIt is unfortunate that because she has not received the answer she wants, she is alleging customer service issuesFurther, she has made comments and assertions on social media that amount to slander and libel against our companyWe are about to pursue legal action against Ms [redacted] for all of the monetary damage she has caused our company

The refund of the $application fees is already in processThe complainants should see the refund in their account within 1-business daysThe apps and supporting documentation has been removedWe require separate apps for each occupant over the age of residing in the property, per our
contract with our homeowners to ensure that all adults living in the property are properly screenedThe app fee covers the cost of ordering the background/credit reports from our 3rd party vendorIt is customary in this industry, not just this company, to continue to process multiple incoming apps for a property until it is securedThe applicants were told by our agent & our apps mgr that there were already apps on the propertyThe applications manager verified with the applicants, prior to processing theirs, that they understood this was a multiple application situationWhen the complainants asked for a guarantee they would receive the property, our apps manager informed them that their apps were still being processed as we had not yet received their credit/background reports. The allegation of unreturned phone calls & poor customer service is falseOur agent was in constant contact with the complainants’ agent throughout the entire processA screenshot of the text message our agent sent to their agent at 7:30am regarding the owner’s decision is attachedOur apps manager spoke on the phone with the complainants and their agent multiple timesShe even returned to the office early from her lunch break when the complainants dropped by so they could receive personal attentionWhen we have more than one set of applications, the decision is made by the homeownerThe apps that the owner chose to lease to had an earlier possession date & also did not ask for the special provisions the complainant asked for (such as a reduced pet deposit amount or reduced monthly rent amount)The homeowner chose the applicants that made a full offer & could take possession earlier

We will handle this situation and get it resolved.

We manage the property that has an adjoining fence with the complainant. When she contacted our company regarding a desire to replace the fence, our maintenance department contacted the owner of the home we contract with. He was not interested in replacing the fence at that time. That information...

was relayed to the complainant each time she called. She proceeded to have the fence replaced and has continued calling our office numerous times to demand that we pay half of her fence bill.  Our homeowner did not agree to or authorize the fence replacement and is not willing to reimburse her for half of the fence. Her complaint states it involves “Customer Service Issues”; however, she is not a customer of this company. Furthermore, every time she has contacted our office, our staff has taken the time to speak with her and relay the information from the homeowner to her. It is unfortunate that because she has not received the answer she wants, she is alleging customer service issues. Further, she has made comments and assertions on social media that amount to slander and libel against our company. We are about to pursue legal action against Ms. [redacted] for all of the monetary damage she has caused our company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]