Homeaglow Reviews (47)
[Regarding my deactivation:] I submitted appeals because my client asked me to cancel/reschedule the appointment I have documented proof of client asking me to do so because he couldn’t do it because it was already in the 24 hour period . So I had to do it on my end . I feel I was wrongly punished and want to speak with someone regarding this issue . My cell phone is 3035648973 . I would like a rep to reach out to me regarding this issue so I can file a formal complaint because I did not violate policy , I simply tried to accommodate my client to the best of my ability.
They're ok. They're learning. You just gotta be kinda stern with them sometimes or you'll be screwed
Hey. Can you give us some update on how long it took for Instant Pay to come back online. Currently dealing with that now. From the bad reviews I read, it seems they do that intentionally, but jot for ko
Homeaglow got jokes right now. Because you can NEVER get ahold of a person about anything. Instant pay is always down for something and now the CODE DTC. Mine has the same code on it right now. Smh. They got to do better then this and I'm sorry you goin thru this already and haven't even started the job part yet. I hope they fix everything or they goin to lose plenty of workers. Which I didn't think they really care at this point.
It's because the client cancelled without telling you. They do that so they don't have to pay a cancellation fee. You need to keep texting the client until they change it and put that they cancelled and that you're going to report it to hg. Then email hg and sternly tell them to put your stuff back the way it was because you didn't cancel anything
Mine to what happened
That's a good idea. I responded to this issue on here. Look for it if you like. Best of blessings
Complaint: [redacted] I am rejecting this response because: This IS the company I dealt withThe are emails and one phone call that I still have in my computer as well as the time and date of the phone call I would like to pursue this until I get my money back from Homeaglow Sincerely, [redacted] ***
To [redacted] : After reading this complaint, it does look like, without our intervention, you successfully cancelled all upcoming appointments on your accountLet me know if you have any other questions! To Revdex.com Admin: This customer was able to cancel the account
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you (Revdex.com) very much for the help! Thanks to the business that applied the credit to my next appointment I will pay the current charge 29.79$ (my calculation should be 29.80$---so I was charged cent less) Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I am sure you are aware that there are many many complaints against you on this same issue on your yelp pageIt took me the better part of three hours "rescheduling" appointments until somehow my account was NOT closed, as I requested, but appointments didn't appear any moreThere is NO way on your website to cancel appointments or cancel accounts entirely-this has obviously happened to dozens and dozens of people Sincerely, [redacted] ***
To Ms***: Unfortunately, I believe that you have mistaken us with another cleaning companyOur registered address is in San Francisco (though we do operate in Seattle and New York), not New York, and we also do not provide phone support for booking, nor do we provide estimatesWhile we did receive a request from you (which [redacted] declined) and we re-matched another cleaner to you, we have record of correspondence (provided in documentation) leading up to the date of the appointmentI believe that you do have us mistaken for a different cleaning company (that you may have made arrangements with prior to booking with us To Revdex.com admin: Ms [redacted] seems to have been booking with several cleaning companies at oncePlease see attached correspondence to see our record of communications with Ms [redacted] (starting with the booking of the appointment and leading up to her initial complaint to our support email) and aid us in getting this review removed
Hi ***, This is [redacted] , Ops Manager with Homeaglow I just took a look, and, as I was prepared to issue a refund, we were unable to, as you have disputed the chargeThus, we would be unable to apply the charge to a future appointment We are happy to resolve should you withdraw your dispute, and refund the charge [redacted]