We have received a complaint from you about one of our customer ( [redacted] ), She called us for help which we provided and she provided us a credit card and to charge, after fixing her issues that she was facing with the computer, She called very next day and started asking for refund, We asked for a reason which she did not come up with She said she has [redacted] service and she does not need us to provide any service to her(which was already provided, as she asked for)After a long discussion she threatened the representativeShe said she will call FBI and Revdex.com and will report us as bad company and we do senior abuse One of the manager decided to cancel the service and email was sent to billing team and we cancelled the service and we did not charge anything to herShe could check with the bank Please let us if you want us to provide any more evidence to prove and give more clarity on this caseWe being company tries to make sure to make all of our customer happy Support Team Pc Panda Inc +1-855-848-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My previous email to you stands. This company was told to me by [redacted] that it was on their list as a fraudulent company. I understand why [redacted] said this as PCpanda 247 threatened me with legal action against me because I told them I would report my complaint to the FBI and to the Revdex.com.Even my visa card company denied the $780 to PCPanda before I had even filed a dispute form so they must have the low down on PCPanda, also.Please ask them to send tapes of my conversation with them, to you.Do you, the Revdex.com have any other complaints regarding this Company?
Regards,
[redacted]
We have received a complaint from you about one of our customer ([redacted]) and we feel we have some misunderstanding. We were ready to refund the money from the beginning when refund was asked by customer.
We requested for one time repair service charge (One Time Service + Antivirus =$99.00)...
which they were not agreed on and they said they will call back later after they will discuss together.
On 03/28/2016, We received a call from Discover (Credit Card Provider) and we were told by Credit Card Company that Mr. [redacted] is in early onset dementia Before we were not told by his son or by him. And We informed bank that we are cancelling the charge and his account which we did on the same call and given a transaction number([redacted]) to the bank representative.
We have attached copy of cancellation the Service/Charge. Please let us know if we shall share more information to resolve this concern.
Customer Name : [redacted]
Plan : 3 Year Support With 3 Year Norton Security Software 1 PC
Amount : $497.00
Refund Amount : $497.00
Refund Date: 03/28/2016
Support Team
Pc Panda Inc.
+1-855-848-0799
We have received a complaint from you about one of our customer ([redacted]), She called us for help which we provided and she provided us a credit card and to charge, after fixing her issues that she was facing with the computer, She called very next day and started asking for refund, We...
asked for a reason which she did not come up with.
She said she has [redacted] service and she does not need us to provide any service to her(which was already provided, as she asked for). After a long discussion she threatened the representative. She said she will call FBI and Revdex.com and will report us as bad company and we do senior abuse.
One of the manager decided to cancel the service and email was sent to billing team and we cancelled the service and we did not charge anything to her. She could check with the bank.
Please let us if you want us to provide any more evidence to prove and give more clarity on this case. We being company tries to make sure to make all of our customer happy.
Support Team
Pc Panda Inc.
+1-855-848-0799
We have received a complaint from you about one of our customer ( [redacted] ), She called us for help which we provided and she provided us a credit card and to charge, after fixing her issues that she was facing with the computer, She called very next day and started asking for refund, We asked for a reason which she did not come up with She said she has [redacted] service and she does not need us to provide any service to her(which was already provided, as she asked for)After a long discussion she threatened the representativeShe said she will call FBI and Revdex.com and will report us as bad company and we do senior abuse One of the manager decided to cancel the service and email was sent to billing team and we cancelled the service and we did not charge anything to herShe could check with the bank Please let us if you want us to provide any more evidence to prove and give more clarity on this caseWe being company tries to make sure to make all of our customer happy Support Team Pc Panda Inc +1-855-848-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My previous email to you stands. This company was told to me by [redacted] that it was on their list as a fraudulent company. I understand why [redacted] said this as PCpanda 247 threatened me with legal action against me because I told them I would report my complaint to the FBI and to the Revdex.com.Even my visa card company denied the $780 to PCPanda before I had even filed a dispute form so they must have the low down on PCPanda, also.Please ask them to send tapes of my conversation with them, to you.Do you, the Revdex.com have any other complaints regarding this Company?
Regards,
[redacted]
We have received a complaint from you about one of our customer ([redacted]) and we feel we have some misunderstanding. We were ready to refund the money from the beginning when refund was asked by customer.
We requested for one time repair service charge (One Time Service + Antivirus =$99.00)...
which they were not agreed on and they said they will call back later after they will discuss together.
On 03/28/2016, We received a call from Discover (Credit Card Provider) and we were told by Credit Card Company that Mr. [redacted] is in early onset dementia Before we were not told by his son or by him. And We informed bank that we are cancelling the charge and his account which we did on the same call and given a transaction number([redacted]) to the bank representative.
We have attached copy of cancellation the Service/Charge. Please let us know if we shall share more information to resolve this concern.
Customer Name : [redacted]
Plan : 3 Year Support With 3 Year Norton Security Software 1 PC
Amount : $497.00
Refund Amount : $497.00
Refund Date: 03/28/2016
Support Team
Pc Panda Inc.
+1-855-848-0799
We have received a complaint from you about one of our customer ([redacted]), She called us for help which we provided and she provided us a credit card and to charge, after fixing her issues that she was facing with the computer, She called very next day and started asking for refund, We...
asked for a reason which she did not come up with.
She said she has [redacted] service and she does not need us to provide any service to her(which was already provided, as she asked for). After a long discussion she threatened the representative. She said she will call FBI and Revdex.com and will report us as bad company and we do senior abuse.
One of the manager decided to cancel the service and email was sent to billing team and we cancelled the service and we did not charge anything to her. She could check with the bank.
Please let us if you want us to provide any more evidence to prove and give more clarity on this case. We being company tries to make sure to make all of our customer happy.
Support Team
Pc Panda Inc.
+1-855-848-0799