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homeboys bay crab seafood carryout

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homeboys bay crab seafood carryout Reviews (1)

Review: On Saturday May 19, 2013 My husband purchased a ($40.00) dozen of male crabs from Home Boy Crabs in [redacted] MD. When we attempted to eat the crabs they were inedible. We only opened three crabs out of the dozen. They reeked of an ammonia/rot smell, the meat was mushy and the remaining crabs were paper light. [redacted] of the ones that we opened had Zero crab meat on the inside. While it's not unusual to get a bad crab or two, all of the crabs were really light weight and smelly. After the third smelly crab with mushy slimy meat we decided to return the crabs.

The next day, I called the store and asked to speak with the manager or owner. The guy that I spoke with said his name was [redacted] and he was the manager. After I explained to [redacted] how my husband had purchased some bad crabs from his store and that I wanted to return them he first tried to convince me that I had the wrong store and that he did not sell any crabs for $35.00 Dollars.....Okay, maybe I had the wrong price but I assured [redacted] that my husband did indeed purchase a dozen of crabs from him and that they were spoiled rotten. I informed [redacted] that my husband owns a barber shop not too far from his business and 3 other shops in [redacted] County and that we certainly don't have the time or the need to be making up any stories.

I also informed [redacted] that I called first out of courtesy because I did not want to come into his store discussing rotten crabs in front of his customers. He said "thank you we appreciate and respect that". [redacted] went on to tell me that he would refund me for only the crabs that were not opened. I agreed that was fair. He went on to tell me to come today Sunday 5/20/2013 before 9: 00 pm and he would be there. I thanked him. An hour later when we arrived at the store another guy came out. After looking at the crabs he refused to refund us our money. The guy I spoke with on the phone [redacted], was on the cash register and never intervened.

The guy that was dealing with us was rude and disrespectful. He pointed to a sign on the wall that said no refunds. We explained to him that [redacted] did not mention anything about a no-refund policy or we would have never drove all the way to [redacted], MD from [redacted]. I told the guy that it's does not seem right that they can sell rotten food for human consumption and then say no refund. That led to an argument and not only did we not get a refund like we were told, they called the police who informed us that the only thing that we could do was to sue them. How unfair is that?Desired Settlement: I just want a refund of $40.00.

Business

Response:

Dear [redacted],

This letter is in response to Revdex.com complaint ID number [redacted] submitted on 5/20/2013.

On Sunday, May 20, 2013, a customer called and stated her husband had bought crabs for $35 on Saturday May 19, 2013, and that the crabs were light in weight and demanded a refund. The employee was confused because the crab prices were $40 and had been the same price all week. Employee asked if she was sure her husband bought the crabs from homeboys. Customer stated that she may not have the right price but she was sure that he bought the crabs from homeboys. Employee informed the that we can not guarantee if crabs are light or heavy that is simply not something that is under our control. She went on to say why would you put all the light crabs in one bag. The employee asked her to return any uneaten crabs. Upon arrival, customer returned nine (9) crabs. The informed the customer that the store policy states no refunds on hard shell crabs and brought to her attention the posted sign. The employee offered to cook her 12 crabs in an effort to resolve the issue. Customer stated that she didn't trust us to cook the crabs and accused homeboys of cooking dead rotten crabs. Customer was offered 12 crabs “live”, again in an attempt to resolve the issue. Customer became extremely loud and disorderly and was asked to leave the store. Customer refused to leave and stated she was not leaving the store without her money. Customer stated that she would return everyday and discredit the integrity of the store. She proceeded to instigate negative feedback with customers entering the store and discouraging them from eating at homeboys. Customer was informed that if she didn't leave the store that we would have no other option but to call the police.

Every effort was made to resolve this issue within limits of the store policy.

Regards,

Management

Consumer

Response:

July 15, 2013 [redacted]

Revdex.com of Metro Washington DC

1411 K St. NW, 10th Floor Washington DC 20005-3404

ID:[redacted]

State of Maryland

Office of the Attorney General

Consumer Protection Division

200 Saint Paul Place

Baltimore, Maryland 21202-2021

Case No: [redacted]

RE: Complaint/ Homeboys Seafood 10664 Campus Way South Upper Marlboro, Maryland 20774

Dear Madame/Sir,

I am responding to Homeboys Seafood's response to a complaint that I filed against their seafood carryout restaurant stemming from an incident that occurred on May 18 2013. The first complaint to the Revdex.com was filed on May 20 2013. The second complaint was filed with the Consumer Protection Division of the state of Maryland on May 22 2013.1 am responding to both agencies concurrently since the respondent responded to both agencies with the same Xeroxed response.

I would like to point out in Homeboys written response, the person writing the letter (management) refers to the employee that I spoke with on the phone and "the employee" that dealt with me in person as the same person. Let me be clear on this, when I called the store I asked to speak with the owner or manager. The person that I spoke with on the phone identified himself as "[redacted]" the manager.

When my husband and I arrived at the store, we specifically asked for [redacted] and were told he was on the cash register. [redacted] never even looked our way or acknowledged us. In fact he kept taking customers who were standing behind us and never even said I'll be with you in a minute. My husband and I just stood to the side and waited.

Finally another man came out from the back that my husband recognized from previous visits to the store. My husband said "are you one of the managers or owner"? The guy said I'm the owner. Then I said, I'm [redacted]. [redacted], I called about the crabs. Right away the guy started saying that he didn't know what I was talking about, and acting irritated. We explained the conversation with "[redacted]". He then asked to see the crabs. We handed him the bag of crabs and he and another employee from the back looked at the crabs. He then said what's wrong with them? I don't see anything wrong with them. I said sir this is exactly why I pre-called so that I would not have to go through this in front of your customers.

Again, he said I don't see anything wrong with them. At that point I proceeded to tell him that the crabs were inedible, smelled rotten and reeked with an ammonia smell. Everyone in the store heard me and him. Not because I was overly loud but because the front waiting area is less than 6ft. from the counter. I certainly wasn't whispering and neither was he. After I said that, he put his head down for a few seconds and then he started pointing to the no refund signs. My husband asked him if you weren't going to give us a refund why asked to see the crabs? Also, if there were no refunds why did "[redacted]" tell us to return any unopened crabs?

The "employee just kept talking over us saying no refund and we kept on saying [redacted] said that we can get a refund, we drove all the way here from [redacted], why would we do that for no reason? We were all bickering back and forth. The "employee" then said he was calling the police. We said fine and waited there. While standing there waiting for the police this same employee doing all the fussing who said he was the owner, blurted out" ok...ok....l'll give you your money back on one condition if you apologize! My husband and I both said are you kidding??? Apologize for what?

The police arrived in about 6 minute. The "employee went outside the store onto the side walk and spoke with one of the three officers that arrived. After a few seconds one of the officers came in and asked us to step out. We stood out front while he asked our side of the story. He then went back inside and said that he would try to help out. The officer came out and said that they offered to cook us 9 more crabs. Contrary to their written response, this was the first and only mention of cooking us anymore crabs. We declined. The officer never said anything to us about live crabs and if he would have we would have still insisted on our money back at this point.

At some point standing there in front of the police I did say something about coming back every day and letting people know that "Homeboys" sold me rotten crabs for $40.00 and refuse to refund me my money. I said that because it is true.

Actually while the police was standing there people were coming out of Homeboys saying to us let me see the crabs and I obliged. They were disgusted and could not comprehend why he would just not give us our money back. [redacted] young woman with a little girl said that she would not ever go back there after the way "THE EMPLOYEE" behaved. [redacted] gentleman said that it was his first and last time there.

He smelled the crabs. They really reeked! The "employee/Owner" was also standing there. He was upset and complained to the police. The police then told us that we had to leave or be arrested. I left from in front of Homeboys, but I remained at the shopping center since this is not [redacted]. And yes, I showed those stinking crabs to anyone that was interested. Most people were shocked that they could be so blatantly disrespectful to one of their customers in front of other customers. Not a smart business move.

In "managements" written response it clearly states "that the employee asked the customer to return any uneaten crabs". Also please note* in "managements written response they will only address the

"Customer" complaining about the crabs being light weight......If you notice they will not address the most imminent concern of the crabs smelling rotten and strongly of ammonia.

In "managements" written response, it states that they offered to cook me 12 crabs, and even offered 12 live crabs to try and resolve the issue but that I became loud and disorderly. That is so untrue. If "the employee" would have said anything remotely close to I'll give you 12 live crabs.,.*(before the police were called I would not be spending so much time and energy some two months later.

In "managements written response they claim that I became loud and disorderly. Not true. I will not let him use the "ole stereo type loud uneducated ignorant card" on me. While that is precisely how he attempted to treat me, that is not who I am. I am the lady that called his store ahead of my arrival so that we could bypass the conversation in front of his costumers. *(Which [redacted] thanked me for right before telling me that I could have a refund).

I am the accounts manager for my husband [redacted] who co-owns 4 barbershops in [redacted] County. In fact [redacted] barbershop is located in [redacted] Town Center very close to the shopping center where Homeboys is located. I informed [redacted] of this when I spoke to him because 1) I wanted him to not sound so condescending like someone was trying to get some free crabs or money because we have not the time nor the need and 2) With 4 shops and 50+ employees sometimes people make mistakes and we as Owners/Management have to sometimes troubleshoot so, I am sensitive to what our customers in the waiting area see.

In "managements" written response it states that while being loud and disorderly that I stated that I would return every day and discredit the integrity of the store. Not true. That doesn't even sound like something anyone would yell in a fit of anger. I'll be back every day and discredit the integrity of the store!

In "managements written response it states that I proceeded to instigate negative feedback with customers entering the store and discouraging them from eating at homeboys. Not true. Again as I stated previously, I said what I said in front of the police, which wasn't without merit, and people did ask

to see or smell the crabs and I obliged. I did not have to do anything to discredit homeboys.....the crabs did all the talking for me. None of these things happen before he called the police but while the police was standing there.

I spoke with **. [redacted] from the State of Maryland Office of the Attorney General Consumer Protection Division on July 12, 2013. **. [redacted] spoke with a "[redacted]" of Homeboys who agreed to refund us our $40.00 back only if we give him a letter of apology! I suspect that "[redacted]" is "the employee" that we had to deal with in the store since he's still looking for an apology. Of course I told **. [redacted] no way.

This guy owes us an apology, our $40.00 back and compensation for two months of writing letters and gathering evidence and plain harassment. I don't understand what power trip this guy is on with this apology thing. He is determined to treat us like ignorant children. The exact same thing he said to **. [redacted] he said to us in front of his customers. That's when his customers really started groaning and talking. How is he going to play with you like children? Either he's going to refund your money or not. What should you guys apologize for? This isn't school etc....

That was the response coming from his customers and he didn't like it. However, he created the whole situation. Had he honored what was told to me on the phone by "[redacted]" I would have handed him the bag, received my refund and left.

In fact, this guy's behavior was so unwarranted and continue to this day by refusing me a refund, I question whether or not he is an owner rather than employee. As a business owner I can't fathom an owner representing his business in such a reckless manner and turning something so small into something that can potentially hurt the sales of the business. I feel I actually got caught between some power play between [redacted] and "[redacted]". I have been very honest and reasonable. All I want is a refund

of $40.00.

I would like to note that I still have possession of the crabs which have been in the freezer since May 20 2013, 3- days after purchase. I have a list of food laboratories which will be used if this case goes to litigation to test for food any bacteria etc...

I am also forwarding this letter to the Health Department Office of Food Protection and Consumer Health. I will open a complaint with the health dept, only because I feel that this is not an isolated incident and that Homeboys Seafood should be inspected for food storage at least. The crabs were spoiled rotten and they had no problems selling them to me. I could have become seriously ill.

I would like the Department of Agriculture and the Health Department to further examine how shell fish is regulated, stored and sold in the State of Maryland. Also, what laws protect the consumer from someone selling rotten shellfish and then say no refund?

I am waiting on replies from other seafood vendors for information on crabs that smell like ammonia. I will forward that information as soon as it arrives.

Thank you for your time,

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Description: Restaurants

Address: 10664 South Campus Way, Uppr Marlboro, Maryland, United States, 20774-1307

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