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Homebrewers Pantry

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Homebrewers Pantry Reviews (2)

I have used Metroplex Windows and Glass Company for the past Twenty years and I have nothing but praise for this company. They sell an excellent product at competitive prices and I have never had reason to call them back for poor workmanship. I highly recommend this company which is family operated and I rate them five stars for excellence!
[redacted] Management Company

From: [redacted] 
Sent: Tuesday, July 08, 2014 12:58 PM
To: drteam
Subject: case #[redacted]
Dear Representative Revdex.com Organization, 
Thank you for the notification regarding a...

complaint filed by [redacted] Case #[redacted] .  I would like to take this opportunity to respond to the complaint.   
We are sympathetic to Mrs. [redacted] situation and the loss of her husband to cancer, but take issue with the statement that we are doing nothing.  I have personally spoken to Mrs. [redacted] on the phone and I have traded emails with her and her contractor as we follow corporate procedure in handling an alleged warranty claim.  The preliminary process had taken some time as we must have proof of purchase with the quantity, price and date the material was sold.  Mrs. [redacted] did not have a proof of purchase, and we had no record of a purchase by Mr. or Mrs. [redacted].  It wasn't until we performed a search of each bill of sale dating from 2008, that we determined the shingles were actually bought on a credit card in Mrs. [redacted]'s Mother in Law's name.  Once we found this, I notified Mrs. [redacted] we had verified the sale and we proceeded in processing her claim.  Our next step is to visit the home and perform an inspection.  This has taken a little while to schedule and we apologize for that, but other commitments have caused some delays.  Prior to our receiving this notification, I was in touch with Mrs. [redacted] and informed her of the date I intend to inspect the roof.  It is my intention to provide Mrs. [redacted] with a report on our inspection and investigation before the end of July.  Customers are the only reason any business exists, and we take Mrs. [redacted]'s case very seriously. 
 Thank you for the opportunity to explain this issue and we'll follow up with an update after the inspection. 
Thanks,
[redacted]
Sales and Marketing Manager
New Group Asia, Inc.
[redacted] 
[redacted]
[redacted]  [redacted]

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