Homecare of Charleston

I am responding to ID # [redacted] that occurred on July 24, 2015.We do not see that a billing adjustment is required in this matter [redacted] did call [redacted] on 7/22/and explained what was going on with his vehicleThat during the alignment adjustments parts were seizing up and brakingWe were not damaging parts and braking themAt that time [redacted] agreed to an estimate of $810.61.And for [redacted] to accuse us of fraudulent activity is slanderThe truth is [redacted] ran his [redacted] application on the 7/21/Nether [redacted] or [redacted] even looked at his approved limit til Friday nightWe do not make up repairs based on approval balances on credit cards[redacted] claims he was treated with disrespect when he was the one that walked right up to [redacted] and proceeded to tell [redacted] how he was going to pay his bill while [redacted] was actually speaking to another customer [redacted] was escorted outside because we had other customers waiting for their vehicles that did not need to subjected to this matterAnd you can survey any auto repair shop, vehicles are not released if not paid in fullAnd as far as the fact that [redacted] was in the shop that evening is true, but [redacted] doesn't handle customer complaints and wasn't there during the conversation earlierin the week when [redacted] was on the phone with [redacted] when he got authorization for additional repair [redacted] did ask [redacted] if he authorized the repairs earlier in the week and [redacted] said I may have I don't remember "I had surgery" [redacted] sarcastically asked [redacted] if he could make an "executive decision" or did he have to wait for his sister.He also claimed that our dad (previous owner) would havenever treated anyone like thisOur dad has not been in the business for over yearsAnd in the google review he goes on about previous employees that we lost lost due to our unscrupulous and shyster like practices which is an absolute lieHe goes onto to call us thievesWho is being disrespectful and slanderous?As far as the billing goes [redacted] paid our cost on replaced partsWe also did not charge any labor for replacing the partsAn alignment coupon was applied, there was two $ coupons applied [redacted] only paid $labor to have his new tires installed and all parts replacedThis is more than fair and we do not feel like we owe him any refund.Sincerely, Lisa Placke

I am writing regarding Alexandria Tire Center’s response to my Revdex.com complaint ID ***Alexandria Tire Center failed to offer a solution to my complaint and I disagree strongly with *** *** assertions.*** *** did not receive authorization for the repairs from me via the phone or otherwise.I was told that a member of ownership was “not here,” and that I would have to “wait till Monday,” by *** ***I was obviously being lied to as I had passed co-owner *** at the front deskAfter noticing *** was with a customer I waited to speak with him.I asked *** if he was able to make an “executive decision.” As a co-owner, my hope was that he would be able to put the matter to rest as the only member of ownership presentThe question was not sarcastic in natureAs *** *** was not party to this conversation, it is impossible for her to discern its tone.*** *** states that “vehicles are not released if not paid in full.” I am not aware of any establishment that holds a vehicle for payment of unauthorized repairs.The fact is I made it clear to “***,” my original sales representative, that I was very cost conscious due to an upcoming surgeryThe originally agreed upon price of $was/is all that I can reasonably afford

I am
responding to ID #[redacted] that occurred on July 24, 2015.We do
not see that a billing adjustment is required in this matter. [redacted] did call
[redacted] on 7/22/2015 and explained what was going on with his vehicle. That
during the alignment adjustments parts were seizing up and braking. We were...

not
damaging parts and braking them. At that time [redacted] agreed to an estimate of
$810.61.And for [redacted] to accuse us
of fraudulent activity is slander. The truth is [redacted] ran his [redacted]
application on the 7/21/2015. Nether [redacted] or [redacted] even looked at his approved
limit til Friday night. We do not make up repairs based on approval balances on
credit cards.[redacted]
claims he was treated with disrespect when he was the one that walked right up
to [redacted] and proceeded to tell [redacted] how he was going to pay his bill while [redacted]
was actually speaking to another customer. [redacted] was escorted outside because
we had other customers waiting for their vehicles that did not need to
subjected to this matter. And you can survey any auto repair shop, vehicles are
not released if not paid in full. And as far as the fact that [redacted] was in the
shop that evening is true, but [redacted] doesn't handle customer complaints and
wasn't there during the conversation earlierin the week when [redacted] was
on the phone with [redacted] when he got authorization for additional repair. [redacted]
did ask [redacted] if he authorized the repairs earlier in the week and [redacted] said I
may have I don't remember "I had surgery". [redacted] sarcastically asked
[redacted] if he could make an "executive decision" or did he have to wait
for his sister.He also
claimed that our dad (previous owner) would havenever treated anyone like
this. Our dad has not been in the business for over 12 years. And in the google
review he goes on about previous employees that we lost lost due to our
unscrupulous and shyster like practices which is an absolute lie. He goes onto
to call us thieves. Who is being disrespectful and slanderous?As far as the billing goes
[redacted] paid our cost on replaced parts. We also did not charge any labor for
replacing the parts. An alignment coupon was applied, there was two $20.00
coupons applied. [redacted] only paid $10.00 labor to have his new tires installed
and all parts replaced. This is more than fair and we do not feel like we owe
him any refund.Sincerely,
Lisa Placke