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The following email was sent to [redacted] on [redacted] : [redacted] [redacted] Dear [redacted] Thanks for contacting the Revdex.com further regarding your complaint I'm concerned to hear you're unhappy with our previous response Please accept my apologies for any disappointment this caused you I understand you're requesting a full refund of the amount you paid for your ticket, including the additional cost you paid for the change you made to upgrade to Club World As you made a change to your booking on ba.com which you completed at the time, you've accepted the conditions of your ticket Any applicable refund you are entitled to would be calculated according to the fare rules on the ticket you've purchased I'm aware you've already received the applicable refund of $1,as you cancelled your booking, which was the correct refund amount you were entitled toWhen you originally made your booking from San Diego to London Heathrow on [redacted] October in World Traveller Plus, the conditions of your ticket were displayed during the booking process The same process was completed when you changed your booking on ba.com, when you were asked to accept the conditions of your ticket for the date change You've explained you were quoted $to make the date change, and you assumed the figure on the next page of approximately $1,was for the total amount you paid on this ticket However, the total amount that was quoted was for the change you made to your booking, which included the cost to upgrade to Club World.As you accepted the change on ba.com to upgrade to Club World, this also confirms you authorised for your payment to be processed for the amendment to your booking I'm sorry if you didn't realise the change that you accepted at the time, however our process on ba.com clearly explains the changes you have made and the charge you are accepting I appreciate you contacted us by phone after you realised the charge you received on your credit card for the change you made to your booking Our staff were correct to advise that you couldn't change your booking back to travel in Word Traveller Plus As your ticket had already been reissued for the additional charge you had accepted, any further amendments would've incurred additional charges I'm sorry this resulting in you deciding to cancel your booking.I realise you're requesting a full refund for the total amount you paid for your original ticket, including the change you made to your booking I've reviewed your caseagain, and I can confirm you've received the correct refund for your unused ticket Thanks for giving me the opportunity to look at your case again We value your loyalty and we look forward to welcoming you on board again soon If I can help you with anything else you can reply directly to me using the blue link below.Best regards [redacted] ***British Airways Customer RelationsYour case reference is: [redacted] Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us: [redacted] Please do not send payment card details via email [redacted] OTHER CONTACT INFORMATION [redacted] If you have a general query about British Airways or your journey with us, you can ask your question online: [redacted] LEGAL INFORMATION [redacted] This email was sent to you by British Airways Plc - Waterside, Speedbird Way, Harmondsworth, UB0GB, United Kingdom (To find out more, click here [redacted] )This email is intended solely for the addressee(s) and the information it contains is confidential If you are not the intended recipient (a) please delete the email and inform the sender as soon as possible, and (b) any copying, distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not received a call or heard anything from British airways except them asking for my phone number
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The following email was sent to *** on **Oct16: *** *** ***We've received correspondence from the Revdex.com regarding the problems you experienced at London Heathrow when you were due to fly to Luxembourg on ** October. I'm concerned to learn what
happened and I appreciate how upset you must have been, particularly as you were travelling with your young daughter. I've spoken to Nicola, our Customer Service Manager, to gain some further information. Nicola has advised that she was called to the ticket desk after the team had already contacted the Turnaround Coordinator to see if they'd be able to accept you on the flight. Unfortunately, they were unable to do so as the passenger list was already closed at this pointNicola has also advised that she wasn't aware you'd attempted to use the kiosk as you hadn't mentioned it to her at the time. We'd received no reports from other customers of there being any issues with the systems on the day you were due to travel. I'm sorry to hear you had so many issues with them and I've sent a full report to our Maintenance team to make them aware of the problems you experienced. I appreciate how upset you were to find out you were too late to travel on flight ***, and I understand you didn't want to travel on an alternative flight. Nicola mentioned that our ticketing agents looked at a number of alternative flights for you and your daughter, however, you didn't want to accept any of these as you only wanted to travel on flight ***, which was not possibleYou mentioned in your email that Nicola cancelled your full booking, however, this was done automatically as you didn't arrive in time for your outbound flightWhen you buy a return ticket, one of the conditions is that you have to take your outbound flight. If you miss it for any reason, I’m afraid your return flight will be cancelled automatically by our system. This is common with all airlines and I’m so sorry if you weren’t aware of this For more information about this, you can use the following link to see our General Conditions of Carriage. Everything you need to know is under section three, which is headed ‘Tickets’. *** I appreciate your reasons for asking, however, we're not liable to issue a refund for your flights or your accommodation. You may be able to claim from your travel insurance and I'd be happy to provide any information you might need. I realise you will be disappointed and I'm sorryThanks again for taking the time to contact the Revdex.com. I hope I've managed to plain our position. If there's anything else I can help you with, please don't hesitate to contact me. Best regards Danielle D***Senior Service Recovery ExecutiveYour case reference is:***

The following email was sent to *** on **Jun17:Dear ** ***Thanks for contacting the Revdex.com regarding the problem you experienced at London Heathrow airport on ** May. I'm sorry you were unable to travel on your flight to Chicago with us,
I completely understand how disappointing it must have been for you. Please accept my apologies I've not contacted you sooner.I'm concerned to learn that when you arrived at London Heathrow, you were informed by the lounge staff which gate your flight was departing from, and that it would take approximately five minutes to walk to it. I'm very sorry to hear that when you arrived at gate B10, you were told you were at the wrong gate and that you should be at gate A10/B.I realise how upset you must have been when you arrived at the gate and you had missed your flight to Chicago. I appreciate you asking if you could board your flightHowever, our chedeadlines vary and it’s important we operate our flights on time. Our staff members at the airport can’t reopen a passenger list once it’s closed as it can cause delays to our services, which has a knoeffect on the rest of our flights. However, your boarding card was correct as it showed the correct gate, unfortunately, you were late for the gate. I can see by our records a change for your Chicago flight was made in your itinerary, as the change fee was correct, I'm very sorry I am unable to offer you a refundI'm also concerned that you found the ground staff to be very rude when you asked them about boarding the flight, especially a certain staff member at the Ticket desk. Our staff are highly trained and we’re really proud of the service we offer. So, I’m sorry to hear our staff weren’t as helpful as we expect them to be. It’s only through your comments we’re able to focus on areas where we need to improveThanks again for following this up with us and I hope we'll be welcoming you on board with us soon. Please feel free to contact us directly by using the link below, if you need any further help. Best regards Samantha M***British Airways Customer RelationsYour case reference is***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Concerning the first case, I have attached the bank statement showing the refund which I receivedIt's in naira and I don't know what exchange rate they usedAs I said, I was expecting naira as I was told I would be paid in the currency I paid for it in less fee /chargesI paid the sum of $ cashIf you look in my British airways account you will be able to pull up a similar amount for the transaction
Secondly, I have attached communications between I and a customer relations officer from AugustMy Mexico-london-nice ticket has not been refundedLike I said, I was told it was sent to the nice airport which doesn't make senseI also paid for that ticket in casheuros flight cancellation compensation was sent to me as a check to my Miami address which I got and depositedBut the cost of the ticket itself was not sent to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This response makes no sense First it directs me to fill out their online form for a refund - the same form I filled out on 4/**/that produced no results and triggered my complaint to the Revdex.com Then in the next paragraph the agent tells me that she is looking into whether my refund is being processed and will get back to me So I am confused? Does she want me to fill out this form again? Or is she handling it? Her response is nonsensical and seemingly contradictory to itself I reject the response because I remain without my refund and now more frustrated than ever with British Airways customer service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The following email was sent to *** on ***:Dear ** ***Thanks for taking the time to read this email. We've been contacted by the Revdex.com regarding your recent booking experience and your disappointment that we have rejected your claim against
our Best Price Guarantee. I'm sorry for the delay in contacting you.I realise it will have been disappointing to have made booking ***, containing return flights from Miami to London Heathrow on ** June and returning on ** July for *** and ***, only to find you could have book the same flights for $cheaper through justfly.com. I appreciate you taking the time to gather the supporting evidence and for submitting your claim to our Best Price Guarantee team.I understand they have reviewed your claim and have advised the claim was unsuccessful because the cost of the *** tickets had been discounted. I've looked into this matter with them and can confirm their response is correct. I realise this will be disappointing to hear and I understand why you're unhappy with our decision.The information you forwarded shows that there was a small discount on the price. This is a discount of $38.00, as shown in the attached document you provided. I realise without this discount the cost is still lower, but the rules surrounding the Best Price Guarantee are that the ticket price can't be discounted by the seller. As this cost does contain a reduction it falls outside of the schemes parameters.I know these Terms and Conditions have been provided to you before, but please find them again at the below link:***I realise this won't be the answer you were hoping for and I'm sorry to leave you disappointed but we won't be able to refund the amount you're requesting.Thanks again for taking the time to contact me and for giving me the chance to respond. I do hope this experience won't deter you from booking flights with us again in the future. I hope *** and *** have a nice flight. If there's anything else I can help you with, please let me know. Best regardsRichard S*Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is:***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I'm now being told I didn't pay in the currency I know I paid in so the last solution is getting a lawyer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com: Dear *** *** ***I received the same communication directly from BA last Saturday and replied directly to them on their link instructions saying that I would accept their settlement, however their message contained an error, the correct amount of miles to be refunded was 210,and not 21,Yesterday, BA refunded all 210,miles to my BA Avios account and I am satisfied with this resolution.I thank you for your assistance in resolving this matter,*** ***I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The following email was sent to *** on **Jan16: *** ** *** *** *** ** *** *** ** *** *** *** *** ** *** *** *** *** ** ** *** *** ** *** ** *** *** ** *** ** * *** *** *** *** *** ** *** *** ** *** ***
Dear ** ***Thank you for your reply.I'm afraid we'd be unable to reimburse you for the cost you paid for your excess baggage and I'm sorry to disappoint you further. However, to show you how much we appreciate your support, I’d like to offer you an eVoucher for $as an apology. I've included your eVoucher details below with a link to some helpful information about how you can use it eVoucher number: *** Name: *** Value: $100.00 Expiry: *** If you have any questions about how to use this eVoucher, or for the Terms and Conditions, please go to: *** Thanks again for contacting us. If there's anything else I can help with please contact me using the blue link below. I do hope, despite this, we can welcome you on board again soon. Best regards Nikole A***Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is:*** Please use the following link to send us a reply and quote your case reference *** in any correspondence with us:>*** **Please do not send payment card details via email***
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The following email was sent to *** on **Jan16:*** ** *** *** *** ** *** *** ** *** *** *** *** ** *** *** *** *** ** ** *** *** ** *** ** *** *** ** *** ** * *** *** *** *** *** ** *** *** ** ***
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Dear Ms ***We've been contacted by the Revdex.com regarding the problems you had with the seat you purchased on board your flight from Austin on ** December.It seems the problems started when you purchased an upgrade to World Traveller Plus, on the understanding you would be given an aisle or window seat on a two seated row. Although you were told this would be possible and you sat on a two row aisle seat once you boarded, shortly after you were asked to move by a gentleman who claimed you were sitting in his seat. It wasn't until you checked your boarding pass did it become apparent that you'd actually been given 24G, which is an aisle seat in a four seated row.I appreciate your reasons behind why you wanted to upgrade and I'm very sorry you weren't given the seat you'd requested. However what I'm struggling to understand is how you came to initially sit in an aisle seat on a two seated row if your boarding pass clearly stated your seat was not one of these?I've been in contact with *** ** who was the Cabin Service Manager you spoke with on your flight. *** has acknowledged the problems you had on board and understands why you were so disappointed. Given how upset you were, *** did his best to try and accommodate your preference. ***'s colleagues asked several customers if they were willing to move after take-off, however this wasn't something the customers were willing to do as it was a full flight and many customers were travelling togetherThe only other option *** had, after consulting the crew, was to ask a Gold member of our Executive Club who was in 21K, which is a window seat in a two seated row, if he'd be willing to move to Club World, so you could have the seat you'd requested and purchasedI noted in your email you claim you asked to upgrade to Club World yourself, and you even offered to pay to arrange this, however this offer was rejected. The reason for this is because we no longer allow passengers to pay for upgrades on board. This is due to instances in the past where customers have complained they haven't got the full Club World service they'd purchased ie: lack of onboard catering. I can assure you *** acted, in what he believed, was the best and quickest way to prevent further delaying the service on board. In no way was this discriminative toward you.Although this whole situation must have been very stressful and upsetting for you and I really am very sorry, the outcome of this was you were able to sit in the seat you had purchased. As a result, it's with regret we cannot offer the refund you've requested. I'm sorry.Thanks for bring this matter to our attention via the Revdex.com, and for giving me the opportunity to respond. Should you have any further questions or queries regarding this matter, please don't hesitate to contact us again. Best regards Michael W***British Airways Customer RelationsYour case reference is:*** Please use the following link to send us a reply and quote your case reference *** in any correspondence with us:>*** *** ** *** *** *** *** *** *** ***
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The following email was sent to *** on **Apr17:Dear ** ***Thank you for your email with regards to the information we have requested regarding your refund. I apologise it's taken us longer than expected to contact you and that you've been asked to provide us with further information.In order to fully respond to your query, I have contacted our Refunds team directly. I'm afraid I am unable to answer your question at this time, but we will contact you in due course once we've completed our investigations. Thanks again for your time. We really appreciate your continued patience and we look forward to corresponding with you soon.Best regardsLexy R***Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is:***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have requested in multiple occasions to speak to a manager and this has been denied to meThere are clear advisories from all governments to avoid travelling to Turkey, your request for a full blown advisory rarely happens.Not only you wanted to charge a fee to cancel, but you wanted me to pay more than double what I originally paid to re-book me on a flight that I already had a seat assignment.Flighthub was willing to waive all fees and requested it from you and you denied that possibility, as I have written proof of it.Regards,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The following email was sent to *** on **Sep16:Dear ** ***The Revdex.com have been back in contact with us.I've contacted our Refunds team about the $refund. They have confirmed that this amount has not been refunded as the cancellation fee exceeds this amount.However, as a gesture of goodwill I'll arrange for you a bank transfer for $5.60. Therefore, it would be helpful if you could send me the following information: Bank name Branch name Routing number (digits - please provide the paper and electronic sort code) Account number (1-digits) You can send us your information by email or fax it to *** *** *** ***. You’re welcome to send more than one email if you’re concerned about giving us all your details at the same time. Please remember to include your Customer Relations reference number if you decide to fax us. We look forward to hearing from you Best regards Laura R***British Airways Customer RelationsSenior Service Recovery Executive *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The response from this office was not satisfactory but someone somewhere else in the business has resolved the issue and I therefore consider the issue resolved
Sincerely,
*** ***

Tell us why here...Dear ** ***Thank you for contacting us about your upcoming booking from *** to ***, via *** ***. I'm sorry to learn of your disappointment with not receiving the upgrade to First promotion that we're currently offering. I can appreciate your
frustration, especially as you made the booking after you received the email.You explained you received correspondence advising we'll upgrade you to First, if you make a booking with us before ** June 2015. However, once you made your booking, you then received another email advising this promotion is not available to you.I can confirm that the promotion is on going until ** June, however, in order to benefit from the offer, you must make a booking to travel in our Club World cabin. This is stated on the promotional email. You must make a fully flexible booking in either C, D or R class. You also must reside in either the UK or Ireland. Once the booking has been made, we will then upgrade you, one way, to First, subject to availability.On looking at your booking, reference ***, you've booked to travel in our World Traveller cabin, and therefore, unfortunately, your booking is not eligible for this promotion. I am sorry to disappoint you.Once again thank you for your time. We value your support and look forward to welcoming you on board soon. If I can help you with anything else, please feel free to email meBest regards*** ***British Airways Customer RelationsYour case reference is:***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As a customer we contracted with British Airways agent as a major airline representative, since we had British Airways related ticketMy belief, they should not disclaim their responsibility even for their partner airline mistakes because we bought the ticket from their agent and the BA brand and goodwill suggested they cooperate with different reliable partners which guaranty my family members can go anywhere in the world in a safe and correct wayThis statement should be especially valid for a person like my son, who needs assistant and help, but he was left alone without help in a totally frustrating situationWhich does make me more frustrated since BA want to pass the “ball” to American AirlinesAmerican Airlines perhaps will suggest to complain at the subcontractor or ground crew service company, who knows, this is a never ending story without compensationWhy do I have to run to partner airlines if the major ticket seller can`t handle this issue in the frame of cooperationThe averting of responsibility is not fit to one of the biggest airlines company image
I would like to ask your further support in this complain
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for your thoughtful replyI do accept that response and will consider the complaint resolved once *** and I have each received our $eVouchersThanks!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***