Homecraft

We had double hung Anderson windows installed this week, and the installers did a wonderful jobThey had all of the windows installed in days and did not leave a speck of dirtThey even cleaned up outside so our mulch and flower beds looked as beautiful after they left as they did when they cameThey were kind enough to put our window shades back up for us and also put our curtain rods back upWe could not have asked for a better teamThe windows were perfectly clean with all stickers removed when they left (very important to me)We will request this same team when we purchase windows for the back of our houseI would rate them a "10" out of "10." They were perfect

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I had to personally go to my bank on Monday morningMy branch manager gave me a $credit into my account as a courtesy of TD Bank so as not to suffer any late fees and bank chargesI had been informed on Friday from TD Bank that any "refund" back into my account would not take place until Thursday of that week due to bank policiesIt doesn't matter when Homecraft says they put the "refund" through - the time to actually have the money back in anyone's account depends on the credit card processing company THEY do business with (as per TD Bank)Homecraft did not resolve this matter for me - my branch manager at the bank didI did receive a call way later in the morning AFTER I had spoken to my branch managerThe bank manager in Delaware called when he saw that my local branch manager was helping me outThe actual refund did not go through until a day or so laterI have the word "refund" in quotes because it was in fact an unauthorized charge - as I had VERIFIED BY PHONE THREE TIMES BEFORE getting off the phone that my balance was only in the amount of $I do have my money back that was taken out of my account without my approvalHomecraft went to the bank in Delaware - which was NOT as per the fax I sent to them with instructions from TD Bank - they were supposed to send a Merchant Release letter from them to TD bank's office but they had never contacted me to get my full card number as per the instructions on the faxThey should have known to do this in the first placeThey are not being honest in how I finally got my money back that was an unauthorized charge to my debit card / bank accountI do not need to contact them further - as I am sure they know they are not being honest in how the branch manager at MY local bank resolved this for meHomecraft never went to my local bank -they went to one near them in another stateWhere I do have my money back - they were not honest in their reply to you as to this matterBut I guess that is just how they are

RE: complaint ID [redacted] We have contacted [redacted] at a minimum three times in the last monthWe have not been able to come out witness her concern due to the extreme cold and also because [redacted] was awayI personally spoke with her when she originally calledI told her on original contact that the only remedy was to paint the door a different color or have the door blank replaced direct from the factory at her expenseHomecraft Inc would be happy to supervise either choiceHowever, the metal surface will still get hot to the touchMs Davis's door faces a southern exposure and with a black surface gets hotAll metal doors will get hot as do car surfacesUpon touching the surface of the door it is not uncommon to feel some surprise or discomfortNot under any circumstances will the door ignite or burn someoneI spoke with [redacted] in length on Thursday February 6th and re-established our previous discussionI had advised [redacted] to visit her neighbors and to check their entry doorsMy advise again at her expense Paint door a lighter color (steel doors will still be hot to touch) cost approximately $ Replace steel blank with fiberglass blank from manufacturer cost $523.00, door will still be hot with exposure and storm door Ventilate storm door screen to prevent some heat build up(due to exposure door surfaces will become hot as would car surfaces) Hopefully we are moving towards amicably resolving this issueI have asked [redacted] to direct all her correspondence directly to me to try and expedite this matterIf you have any additional questions or concerns please do not hesitate to contact me