HomeDeliveryLink Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Ms***'s claim has been further investigated and we have determined that actions by the delivery team did cause the water leakWe have accepted Ms***'s claim and are working with her to arrange compensation for the repairsWe are awaiting several estimates and will resolve the final
amount with her shortly

We have resolved this matter with the customer this weekUnfortunately, due to some personnel changes, the text messages sent with the estimate and the folltext she mentions were not communicated to the proper team membersWhen we received notice of the customer's ongoing concerns we spoke
with her immediately and have resolved the matter to her satisfactionWe regret the delay which is not typical of our efforts to be sure our delivery services are provided in a professional and responsible manner.*** ***VP Administration & ControllerHomeDeliveryLinkPaseo Adelanto Suite CSan Juan Capistrano, CA 92675** ***
** ***
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]The repairs have not started, as the flooring company is still awaiting payment so they can start As soon as the payment has been made, and Tony's flooring completes this project this complaint will be satisfied Hopefully this will be soon, as this has been drug out for nearly a month
Regards,
*** ***

HORRIBLE!!!! I bought my appliance from Home Depot and I received a call from Homedeliverylink yesterday giving me a hour delivery time for today I fought to take off work so I could be home for this delivery and waited until the end of the delivery period with no appliance delivered I call them up and they tell me that the delivery wasn't going to happen because they did not receive the appliance from Samsung They went on to tell me that it was not their responsibility to make the courtesy call to me, THE CUSTOMER, and let me know it has been delayed They told me that responsibility fell onto Samsung to let me know No help at all from Homedeliverylink Instead, the only answer I got was that this was not their problem So long story short, NEVER trust their call giving you a hour delivery period because they are just pulling that out of the airThey should never give a delivery period like that if they do NOT have the unit on hand ready to go

Please be advised that this matter has been resolved with the consumerHe was compensated monetarily for the estimated cost of repair on 7/10/15.*** ***VP Administration & ControllerHomeDeliveryLinkPaseo Adelanto Suite CSan Juan Capistrano, CA
92675o. ***
** ***
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
***
*** All new houses are built standard with a common drain for the washing machine and water softener because water softener water may not be discharged in to the environment With a minor modification, removing the zip tie used by the Home Delivery Link installer, the washer has been working fine with no problems and causing no leaking The unit was not installed correctly and not installed in compliance with the current standard for installations of washing machines in homes with water softenersThe installer asked no questions, raised no concerns, and rejected assistance from the home owner/owner The home owner will be filing a lawsuit in Arizona, calling an expert to testify against HDI and *** that is standard plumbing industry practice to install a common drain for water softeners and washing machines due to the limitations on discharge of softened water, and seeking to recover all legal fees and costs incurred in dealing with the improper installation and being continually misled and ignored by both *** and HDI during the claim process*** and HDI representatives have advised claimant that they have now destroyed all information relating to the installation, claim and calls made to resolve the matter during the course of the past monthsThe homeowner has maintained meticulous records of dates of telephone calls, names of representatives, and information conveyed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our Claims Manager made contact with Mr. [redacted] again today. We have apologized for the problem he experienced and we have agreed to financial resolution of the matter to his satisfaction. Payment is being processed for Mr. [redacted] and will be sent next week to resolve the matter and...

allow repairs to be made as necessary.

Our Claims Manager made contact with Mr. [redacted] again today. We have apologized for the problem he experienced and we have agreed to financial resolution of the matter to his satisfaction. Payment is being processed for Mr. [redacted] and will be sent next week to resolve the...

matter and allow repairs to be made as necessary.

Please be advised that this matter has been resolved with the consumer. He was compensated monetarily for the estimated cost of repair on 7/10/15. 12.8000001907349px; font-family: arial, sans-serif;">[redacted]. [redacted]VP Administration & ControllerHomeDeliveryLink32236 Paseo Adelanto Suite CSan Juan Capistrano, CA 92675o. [redacted]
** [redacted]
** [redacted]

We acknowledge member's continued concerns regarding this installation, but can only respond that the installation was performed in compliance with [redacted]' prescribed procedures. We are not permitted to vary from those procedures. The customers drain pipe was not set-up to allow proper flow for a new washer machine and a water filtration systemThe delivery guidelines provided to the Homeowner at the time of purchase state:GAS / ELECTRICAL / WATER PROCEDURES: If your home does not have the propergas, electrical or water supply lines and shut off valves required in these guidelines, you cancontact [redacted] Installation: 800-326-8738 for installation prior to delivery (there is a separatecharge for installation of supply lines or shut off valves). Accessories needed to connectappliances to home utilities must be purchased or our Delivery Team will be unable to connectthe appliance.  We as a broker of the business and the Carrier partners cannot be responsible for inadequacies of customer’s existing plumbing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
Regards,
[redacted] All new houses are built standard with a common drain for the washing machine and water softener because water softener water may not be discharged in to the environment.  With a minor modification, removing the zip tie used by the Home Delivery Link installer, the washer has been working fine with no problems and causing no leaking.  The unit was not installed correctly and not installed in compliance with the current standard for installations of washing machines in homes with water softeners. The installer asked no questions, raised no concerns, and rejected assistance from the home owner/owner.  The home owner will be filing a lawsuit in Arizona, calling an expert to testify against HDI and [redacted] that is standard plumbing industry practice to install a common drain for water softeners and washing machines due to the limitations on discharge of softened water, and seeking to recover all legal fees and costs incurred in dealing with the improper installation and being continually misled and ignored by both [redacted] and HDI during the claim process. [redacted] and HDI representatives have advised claimant that they have now destroyed all information relating to the installation, claim and calls made to resolve the matter during the course of the past 6 months. The homeowner has maintained meticulous records of dates of telephone calls, names of representatives, and information conveyed.

We acknowledge member's continued concerns regarding this installation, but can only respond that the installation was performed in compliance with [redacted]' prescribed procedures. We are not permitted to vary from those procedures. The customers drain pipe was not set-up to allow proper flow for a new washer machine and a water filtration system
The delivery guidelines provided to the Homeowner at the time of purchase state:
GAS / ELECTRICAL / WATER PROCEDURES: If your home does not have the proper
gas, electrical or water supply lines and shut off valves required in these guidelines, you can
contact [redacted] Installation: 800-326-8738 for installation prior to delivery (there is a separate
charge for installation of supply lines or shut off valves). Accessories needed to connect
appliances to home utilities must be purchased or our Delivery Team will be unable to connect
the appliance.
 
 
We as a broker of the business and the Carrier partners cannot be responsible for inadequacies of customer’s existing plumbing.

There was initially some confusion on the part of this customer as to who should be contacted regarding her concerns as the delivery was performed by separate company from the store where she made her purchase. Once that was cleared up, we worked with the customer to obtain estimates for the repair...

of her floor. Repairs are now underway and we expect they will be complete early next week. We regret the damage that was done to the customer's home and have worked with her as quickly as possible to get the repairs done quickly to minimize any further inconvenience.

Review: HDL (Home Delivery Link) removed a refrigerator and delivered a new refrigerator on April 9, 2015 that we purchased at [redacted] in Saint Paul, MN. Removing the old refrigerator, despite a narrow doorway, they scratched our oak kitchen door and the opposite door frame. At first they denied it, then said they could not pay for it, then took pictures. We have called HDL's local representatives and their national number approximately 25 times and never received response. HDL sent certified mail that they never damaged our floor, and our attempts to correct them were met with no response at all, not from any representative. The next 12 weeks have brought a few phone calls and visits but no work done, nothing promised, no compensation, causing me to file this claim, and to consider seeking outside damages for their unresponsiveness. The work is likely estimated at $500-800 work, but we are considering punitive damages doubling or tripling this amount for their behavior.Desired Settlement: We are seeking the sanding and finishing of our door and doorway to be done promptly, and not to see any bill for their damage.

Business

Response:

Please be advised that this matter has been resolved with the consumer. He was compensated monetarily for the estimated cost of repair on 7/10/15.[redacted]VP Administration & ControllerHomeDeliveryLink32236 Paseo Adelanto Suite CSan Juan Capistrano, CA 92675o. [redacted]

Review: In December 2014, I purchase a washer and dryer from [redacted] in killeen, tx. Home delivery link delivers it. The individuals hooked up the dryer damaged the vent hose trying to get the dryer hooked up to it. I have been communicating with home delivery link. I sent them pictures and an estimate to get it repaired. My home is only four months old and I explained to the company that if the individual had explained to me that he could not hook up the dryer because of the different shapes of the vent hose and the dryer I would had informed him not to hook it up. I would had got with my builder to see if he could have changed the hose since it is new. the company last response was they received my estimate. It was a text on 28 jan. On 2 February, I text the company to find out the outcome as of today no response.Desired Settlement: My desire is to get the vent for the dryer fixed and the company refund me or the company fix the vent. Either one is ok

Business

Response:

We have resolved this matter with the customer this week. Unfortunately, due to some personnel changes, the text messages sent with the estimate and the follow-up text she mentions were not communicated to the proper team members. When we received notice of the customer's ongoing concerns we spoke with her immediately and have resolved the matter to her satisfaction. We regret the delay which is not typical of our efforts to be sure our delivery services are provided in a professional and responsible manner.[redacted]VP Administration & ControllerHomeDeliveryLink32236 Paseo Adelanto Suite CSan Juan Capistrano, CA 92675[redacted]