HoMedics

August 21, Ms [redacted] *** Revdex.com [redacted] , MI 48076-Re: File [redacted] – [redacted] Dear Ms***: Thank you for bringing to our attention the complaint you received in regards to a product recall issue According to our records, the product recall center has been making numerous attempts to contact the consumer On Friday August 19th, they were able to confirm her registration and issue the code for the refund in the form of a web credit In addition, we have confirmed that the consumer has already used the code on our website for order # [redacted] Based on the information above, this matter has been closedSincerely, [redacted] Manager of Consumer RelationsHoMedics, USA LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12584365, and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: So because the adjuster you sent took different and more pictures than what was originally sent in it’s rejected?? That makes no sense! That’s why you sent the adjuster out was because you said my pictures weren’t good enough! This is ridiculous! Regards, [redacted]

November 30, Ms [redacted] Revdex.com [redacted] , MI 48076- Re: File [redacted] – [redacted] Waters Dear Ms***: Thank you for bringing to our attention the complaint you received in regards to an issue with placing an order on the HoMedics website According to our records, Ms [redacted] attempted to place a web order with us eleven times on November 28, Each attempt failed because the billing address placed on our website did not match the billing address on the credit cardWith each attempt, our website placed a hold on the funds associated with the credit card usedOur system did not generate an order Ms [redacted] contacted us on November 29, regarding the hold on the funds and we immediately notified our accounting department to release the fundsIt is important to note, that at no time did any money change hands Based on the information above, this matter was handled at the time of the telephone call and closed since an order was never successively generated Sincerely, [redacted] Manager of Consumer Relations HoMedics, USA LLC

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response I was given the address in Oregon by a customer service repI understand it was the wrong address but this was what was given to me Through conversations with the customer service rep I don't feel like I am being help I feel like I am being discriminated againstThis has been a horrible experience and I will leav advice for anyone dealing with this company to keep records from day one so you don't have the same issues I have Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11939906, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:]I understand the unit would not heat cold waterI started with warm waterI would think it would maintain the warm waterThe Box it self states on it SOOTHING HEAT and the unit does not heat at allThis is a and misleading statementI would not have purchased the unit except for the heat statementsWhen I spoke to the company representative he offered a unit three times the cost and stated it would heatI feel there the statement on the box along with the more exspensive offer are unfair and misleading practices that should be stopped Regards, [redacted]

May 20, Ms [redacted] , MI ***- Re: File [redacted] – [redacted] Dear Ms [redacted] : Thank you for bringing to our attention the complaint you received in regards to a warranty issue serviced by our Canadian office According to our records, the consumer contacted us after hours via email on 5/19/at 10:54pm stating the wrong product was sent to him The complaint from the Revdex.com shows it was submitted on 5/19/at 10:51pm, three minutes prior to us being notified of an issue Therefore, we were never given the opportunity to address this issue Shortly after our Canadian office opened today, a reply to the consumers email was sent stating that a simple picking error occurred in the warehouse at the time of the orderThe correct model has already been ordered and will ship soon Based on the information above, this matter has been addressed and our file closed Sincerely, [redacted] Manager of Consumer Relations HoMedics, USA LLC

Dear Revdex.com: Thank you for bringing to our attention the complaint you received in regards to an issue with a HoMedics Hand Held Massager, model PA-MH-THP This matter has been turn over to our insurance company for handlingTherefore, we are unable to issue any type of comment at this time Based on the information above, we recommend that the consumer speak directly to the adjustor handling this matter Sincerely, [redacted] Manager of Consumer Relations HoMedics, USA LLC

Thank you for bringing to our attention the complaint you received in regards to a HoMedics Sound Spy, Model MYB-S300A According to our records, this issue has already been address and our file closed Sincerely, John [redacted] Manager of Consumer Relations HoMedics, USA LLC

January 27, Ms [redacted] *** Revdex.com [redacted] ***, Ste Southfield, MI 48076- Re: File [redacted] – [redacted] Dear Ms***: Thank you for bringing to our attention the complaint you received in regards to a warranty issue According to our records, we were only able to locate one form of contact via email on January 15, A representative has already responded and provided the consumer with the warranty instructions for a replacement product The replacement is expected to ship any day now Based on the information above, this matter has been closed Sincerely, [redacted] Manager of Consumer Relations HoMedics, USA LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI feel compelled however to point out that as far as I can tell, there is no difference between the 227H and the 225HThey look identical in the pictures, in fit form and function, and have the exact same features.As for the warranty period being reduced by months, I think that's extremely pettyI'm not overly concerned however, as the new unit will either continue to work without flaw, or fail long before this December Regards, [redacted] files

February 26, Ms [redacted] *** Revdex.com [redacted] Ste [redacted] , MI 48076- Re: File [redacted] – [redacted] Dear Ms***: Thank you for bringing to our attention the complaint you received in regards to the Jam Audio Transit Headphones, Model HX-HP According to our records, we are unable to locate any communication from the consumer Nothing has been received from either the email address or phone number provided Our business hours are Monday through Friday, 8:am to 7:00pm eastern time To contact us by email, please use [redacted] @jamaudio.com By phone, please use ###-###-#### Based on the information above, we will address the consumers issue once we receive contact from the them Sincerely, [redacted] Manager of Consumer Relations HoMedics, USA LLC

February 11, Ms [redacted] *** Revdex.com [redacted] ***, Ste [redacted] , MI 48076- Re: File [redacted] – [redacted] Dear Ms***: Thank you for bringing to our attention the complaint you received in regards to the HoMedics Bubble Bliss Deluxe foot spa with Heat, Model FB- According to our records, the consumer spoke to a supervisor on February 2, 2016, where it was explained that this product does contain a heating element to help maintain the water temperature However, it will not heat cold water We also pointed out that this was stated in the instruction manual on page in step under how to use the product We did offer to issue a prepaid label for the return of the product and a refund to be issued However, the consumer declined and stated he would return the product to the retailer Based on the information above, the product appears to be operating as intended Therefore, if the consumer wishes to have a foot bath that will heat cold water, then we would recommend exchanging the item with the retailer Sincerely, [redacted] Manager of Consumer Relations HoMedics, USA LLC

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here: I am attaching a copy of the email that I originally sent on 12/05/and then continued to forward to Homedics on 12/10/2015, 12/17/2015, and 12/26/I am attaching this document in response to Homedics' assertions that I have only attempted to contact them once regarding this very serious situationIn addition to sending this email advising of their faulty foot spa that electrocuted me and caused damaged to my flooring, I have made several telephone calls that continuously rang and eventually timed out either disconnecting my call or transferring me to a voicemail systemI left a total of two voicemails; one of which was responded toOnce my cellular phone bill is delivered this month, I will scan in the detailed call log to prove these additional calls as wellHomedics' position that I simply did not contact them more than once after being electrocuted by their product is simply incorrect and non-sensicalHowever, I do agree and accept that this matter has been forwarded to Homedics' insurance department as it appears that this matter is not being taken seriously enoughRegards, [redacted] ***

April 5, Ms [redacted] Revdex.com [redacted] *** [redacted] ***Southfield, MI 48076- Re: File [redacted] - [redacted] Dear Ms***: Thank you for bringing to our attention the complaint you received regarding the HoMedics Massager, Model [redacted] Upon review of our records, the information the representative provided to the consumer was correctHe returned the [redacted] which was an exclusive item sold only at WalmartThis item has since been discontinued The item [redacted] shown on our website, is in fact a different item and not the same item sold at WalmartAs our warranty indicates, we only perform exchanges for the same product purchasedHowever, we do reserve the right to make product substitutions in lieu of repair or replacementIn this situation, we have authorized an order for the [redacted] to be sentPlease keep in mind, the warranty period will remain from the original date of purchase Based on the information above, will consider this matter closed Sincerely, [redacted] Manager of Consumer Relations HoMedics, USA LLC

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] we reached out to them via email this time Regards, [redacted]

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] I did speak with the company, waiting to see the results it was very difficult getting thru to them but finally was able to After I receive the exchange of merchandise I will contact the Revdex.com and the HomedicThey do not make it easythey left messages for me which I did returnthere's a lot to say But I want the Revdex.com to know what a wonderful service you provide for the publicBecause they contacted me only a few days after I contact the Revdex.com Regards, [redacted]