Homefield Energy

This customer is a resident of Village of Havana Havana has an opt out electric municipal aggregation program Havana selected Homefield Energy (HFE) as the supplier for the past three contract terms dating back to June This customer has been participating in the Village of Havana program and has been on HFE supply since June In March of customer was sent an opt out packet explaining City of Havana again selected Homefield Energy as the supplier for the new contract term The packet advised the current contract was expiring in June of and a new contract term and rate would begin in June The packet explained municipal aggregation program, terms and conditions, an opt out card, and other informational material The customer had until 04/22/ to opt out of the new contract term Customer opted out of the new contract term by returning the opt out card on 04/13/ HFE submitted a drop on 05/16/so the account would return to [redacted] supply on the June meter read date [redacted] sent customer a letter in mid-May confirming the account would switch back to [redacted] supply on or about 06/21/(which is the scheduled meter read date.) Customer called our call center on 06/regarding recent utility invoice which still showed HFE as the supplier Customer was upset that she returned the opt out card back in April and she was still seeing HFE as the supplier on her June invoice The call representative tried explaining the timing but customer either did not understand or was too upset to listen Customer eventually hung up Customer then sent email to our Customer Care center and we responded the account was switching from HFE supply to [redacted] supply on the June read date HFE called customer regarding the account concerns and explained above process We also advised customer she has actually saved money by participating in the program but customer insisted she was not with HFE previously The call did not go well At this time, HFE does not intend to contact customer again since it seems to upset her Account dropped from our supply in June and June invoice was the last invoice will receive with HFE charges for supply No refund will be made since customer has been on HFE supply since June and has paid less for supply charges than if she had been on [redacted] supply Let me know if you have any questions Thank you,

This customer is a resident of Village of Havana.  Havana has an opt out electric municipal aggregation program.  Havana selected Homefield Energy (HFE) as the supplier for the past three contract terms dating back to June 2012.  This customer has been participating in the Village of...

Havana program and has been on HFE supply since June 2013   In March of 2016 customer was sent an opt out packet explaining City of Havana again selected Homefield Energy as the supplier for the new contract term.  The packet advised the current contract was expiring in June of 2016 and a new contract term and rate would begin in June 2016.  The packet explained municipal aggregation program, terms and conditions, an opt out card, and other informational material.  The customer had until 04/22/2016  to opt out of the new contract term.  Customer opted out of the new contract term by returning the opt out card on 04/13/2016.  HFE submitted a drop on 05/16/2016 so the account would return to [redacted] supply on the June 2016 meter read date.  [redacted] sent customer a letter in mid-May confirming the account would switch back to [redacted] supply on or about 06/21/2016 (which is the scheduled meter read date.)    Customer called our call center on 06/27 regarding recent utility invoice which still showed HFE as the supplier.  Customer was upset that she returned the opt out card back in April and she was still seeing HFE as the supplier on her June invoice.  The call representative tried explaining the timing but customer either did not understand or was too upset to listen.  Customer eventually hung up.  Customer then sent email to our Customer Care center and we responded the account was switching from HFE supply to [redacted] supply on the June read date.    HFE called customer regarding the account concerns and explained above process.  We also advised customer she has actually saved money by participating in the program but customer insisted she was not with HFE previously.  The call did not go well.  At this time, HFE does not intend to contact customer again since it seems to upset her.  Account dropped from our supply in June and June invoice was the last invoice will receive with HFE charges for supply.  No refund will be made since customer has been on HFE supply since June 2013 and has paid less for supply charges than if she had been on [redacted] supply.    Let me know if you have any questions.   Thank you,