Homehelper Housekeeping Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I am not able to change the claim amount In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The *** voucher (promotional value) was valid for "new customers only"! The customer, (*** *.) was not a new customertherefore her voucher was valid only for the nominal value of 2-hours in service Customer insisted and threatened to leave a "horrendous *** review" if we
did change the terms of her purchase for herThe terms of purchase said "***, *** & *** vouchers are valid for first time (new) customers only".In addition the customer agreed to our terms and conditions that says "***, *** & *** vouchers are valid for first time (new) customers only"The terms (that she agreed to) are posted at ***Her complaint does not describe the actual situation: (i) Customer failed to mention that we notified her in advance of the service that her purchase was only entitled to 2-hours of service(ii) We also left a telephone message asking the customer to contact our office to sort things out before we sent a housekeeper but the customer did not return our phone call(iii) Customer failed to mention that we sent a housekeeper despite of the problem and uncertainty of the appointmentour housekeeper arrived on-time and started to for 2-hoursHowever, after our housekeeper worked for 1-hour, the customer stopped our housekeeper from workingand sent her away(iv) Customer also failed to mention that the restriction "New customers only" was clearly marked on ***'s website "The Fine Print" at ***Customer was not forthcoming: Customer did not mention that she already posted on *** that she received a refund already from ***Here's a copy of her [public post *** *** *** *** *** * ** * *** *** *** ** *** *** *** *** *** *** ** *** ** *** *** * *** *** *** * *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** ** ** *** ** ** *** ** *** ** *** ** *** *** *** *** * *** *** *** *** *** * *** *** *** *** * *** *** *** *** *** *** *** ** ** ** *** * *** *** *** ** *** *** *** * *** *** *** *** *** *** *** *** ***Again, we already informed the customer ahead of time that her voucher is not valid for serviceHowever customer did not respond to our phone messages and our e-mail notice that her appointment

Our terms and conditions (*that you agreed to) states that ***, *** and *** vouchers are for new (1st time) clients only. Therefore your *** voucher (Since it was for your personal use and not a gift to a different address) was not valid for the promotional value of 3-hoursWe contacted you approximately 6-hours before your appointment to inform you that your voucher was only valid for the nominal value of $for 2-hours of service$is the discount price for 2-hours of service when you buy directly through our website. Although, *** sold the voucher to you with the terms "for new customers only", you are able to personally buy such voucher and gift it to someone like a 3rd party (for example) in a different householdThe fine print states the promotion was for new customers only.Our terms and conditions (*that you agreed to) states that 24-hour cancellation is required otherwise you'd be liable for a $late change fee or forfeiture of your voucherHowever, you did not cancelin fact you allowed the housekeeper to work and then stopped her after she was there for almost 1-hourYou actually used the serviceThe housekeepers work time begins after she arrives in the apartment and is available to work for youHowever, after the housekeeper already worked (she cleaned 2-bathrooms) than you stopped her You told her it was okay to leave because you were not feeling well.Your request for a refund of $is denied * You agreed to the terms and conditions by checking the boxes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I am not able to change the claim amount.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is being untrue about the communication.  [redacted] advised me to have the housekeeper leave.  The housekeeper was in the apartment for 20 minutes only.  The log at the doorman's desk confirms the time in and out.  I am asking for a refund of the tax charged $5.40 as [redacted] has refunded me as of today.  My right to express my opinion as well as document the actions that the company took through [redacted].  I did not threaten the business I simply informed them of my actions.  The company confirmed the booking for 3 hours on two different occasions and only called to make this claim an hour before the appointment.  I want the tax refunded and then I will consider this resolved.  Thank you[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This company is good and have sent excellent housekeeper to me in the past but...

Re: Julia C.

This housekeeper was the worse. I never want her again. She cleaned kitchen floor, leaving crumbs, etc. in corners under cabinet. She used scratchy pad to clean the outside of my microwave and scratched it. She half cleaned the end tables in living room. I had to help her clean mirrored in bedroom to finish her work. She is unorganized. She said, in the beginning, she was going clean the bathroom but she started vacuuming a corner of the living room. I asked what she was doing and she said she was just vacuuming a little. She moved items to clean and did not replace any of them in their origonl spot. Never send her to me again. THE WORST!!!

I had my apartment cleaned by Laichi from Homehelper Housekeeping. She was excellent and I have scheduled two more appointments with this company. Laichi was hard working and thoroughly cleaned my apartment. She was quick and efficient. I have nothing but good reviews with my experience with this company and Laichi.

Review: Hello,

This problem really has 3 parts to it. It involves a service failing to meet what was advertised, costumer service failing to provide assistance as well as inappropriate behavior by customer service personnel. I have never experienced anything like this and feel completely helpless on where to turn.

I purchased a coupon for a cleaning service from this company. I had used their service once before and had no issues with it. I moved into a new apartment and needed a thorough cleaning. They recommended a 3 hour cleaning for a 3 bedroom apartment. I booked the appointment for 4 hours, just to be sure there was enough time.

The cleaning person who was sent was very sweet and nice, but was extremely slow. She spent 4 hours on just the (small) kitchen alone and didn't even touch any of the other roo**. There were some signs to me that she was not experienced: she was very confused about what cleaning products to use for what, she used Pine-Sol on its own without mixing it with water and worked very inefficiently. Every time I went to check on her, she had barely made any progress. She also didn't speak very much english so I really struggled with communicating with her. I cleared out the fridge and freezer for her and asked her to do a quick scrub down of each. She did the fridge, but left the freezer, and didn't even mop the kitchen floor. I had her booked for 4 hours (from 2:45 - 6:46). At 6:40 she was at the front door, all packed up and ready to leave. When she was leaving, that is when I noticed the floor left unmapped and the freezer not wiped down. I had already struggled so much with my communication with her that I just decided to call the company to take it up with them rather than try and discuss it with her. I also assumed that since it was an cleaning agency, that you handled any issues through their management/customer service rather than directly with the cleaner.

At 6:41, I called the company to discuss my dissatisfaction with the service. (I have a record of the time of my call, which will come up again later). My goal of the phone call was to express my disappointment and either get some type of refund or have someone else come to finish the job. I called and explained that I had used their service before and had been content with it, but this time was extremely dissapointing. The man who I spoke with was extremely defensive, didn't even let me finish talking before he interrupted me, kept cutting me off and raising his voice at me. I felt completely attacked and unnerved by his tone. He was literally yelling at me when he said that "I should have told her she was doing a bad job" or "called him in the middle of the job." The result of the conversation was him just basically telling me: "too bad." I continued to try and talk to him, explaining that I couldn't believe the horrible customer service I was receiving and that I would be writing a negative review about the company. He continued raising his voice and making me more and more uncomfortable. When realizing that this was going no where, I finally hung up the phone.

I was so visibly shaken and upset by the phone call that my roommate (who had heard the entire conversation on speakerphone) felt compelled to call him back to discuss the matter further. The same man answered the phone. My roommate asked if there was someone else at the company that he could speak to because he felt so uncomfortable talking to him. The man continued his defensive angry rant at my roommate and hung up on him.

We were both so completely shocked by the whole experience and this man's complete negligence to not only address our concerns but even hear us out. To make matters worse, I then received a text message from him stating the following:

"We'll definitely update your review with photos of how filthy your home was and the housekeeper actually worked an extra 15 minutes without telling us to charge you for it. I so sorry we can not charge you for it. She's in pain because she worked so hard in your kitchen etc. Thank G-D she worked the 4 hours for you."

That is word for word, a direct quote. First of all, it is incredibly offensive in so many ways. Not to mention that her working the extra 15 minutes is a complete lie because as I mentioned previously, I had booked her from 2:45-6:45 and I made the call to the company at 6:41 right after she left to address my issues. (I have records of all of these times). I found this borderline harassment that he texted me on my personal cell phone such a message. Then he proceeded to send an email with the same content. I felt ignored, attacked and harassed when all I was trying to do was address a complaint I had about a service.

After this horrible experience, I did some further investigating on the company and read several reviews online. There were a lot of mentions about a man named "[redacted]" and how rude and inappropriate and unhelpful he was to other customers, which validated the whole situation. I'm still incredibly shaken by this experience and feel uncomfortable that this man has my personal information including cell phone number, email address, home address and credit card information.

At the very least I think I deserve my $80 back for this service as I did not get the service I was promised, then did not get any customer service when I tried to address it and then was treated completely inappropriately by the customer service person. Further, I don't know what can be done to investigate this further as this man should not have any position dealing with people. I would not want someone to have the same experience that I did.

Thank you for taking the time to read my case. If you have any questions please feel free to contact me.

Best,

[redacted]Desired Settlement: $80 refund

Business

Response:

Regarding Complaint # [redacted]

Customer Name: [redacted] (The Client)

While making her appointment for the 4-hour cleaning service for June/**/2014 at 2:45PM, [redacted] agreed electronically by check-off the box to following:

- “The Client” agrees to pay “The Agent” for the hours of housekeeping service. All payments are final and no refunds allowed after housekeeper works the time. [YES - Agreed]

t

- Customer must be home during the entire cleaning session to provide supervision and guidance to ensure a successful cleaning session. If you can not be home, please cancel or reschedule. [YES - Agreed]

- It is agreed that you “The Client” will contact our office at ###-###-#### to resolve any service proble** while the housekeeper is still working at your home. [YES - Agreed]

Conclusion:

On June/**/2014, our housekeeper worked for 4-hours (the time duration the customer purchased) at the client's home.

Customer already agreed to the ter** and conditions (while making her appointment) that no refunds are allowed after housekeeper worked the time.

Contrary to our agreement, the client did not call to report any service proble** while the housekeeper was working at her home for 4-hours.

The Client called approximately 1-hour after our housekeeper finished working and after the housekeeper had left the home to complaint and request a refund.

Customer does not qualify for a refund because customer had previously agreed that no refunds is allowed after housekeeper worked the time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This still does not address the complete lack of customer service I received as well as the harassing text message and email that made me extremely uncomfortable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer contacted our service and specifically ordered 4-hour of house cleaning. We did not provide and estimate of how long the job might take. Customer provided their own estimate and we did not agree to clean the whole house in 4-hours. We only agreed to provide 4-hours of housecleaning service.

Because we offer to sell housekeeping services by the hour and not by the job, we've completed our obligation to The Client when the housekeeper worked the 4-hours of service the customer had purchased. In addition, the customer signed the housekeeper timesheet to verify that she worked the 4-hours.

In addition, the following ter** were agreed to by The Client before we accepted to do the 4-hours cleaning service.

* Customer agreed that no refunds are allowed after housekeeper worked the time.

Therefore, customer (The Client) is not entitled to a refund nor credit...because the work (4-hours of housekeeping service) was already completed.

Review: I purchased a 3-pack [redacted]. The first time was ok, there were 2 nice girls who cleaned our 2 bed/2bath in about 2 hours. A little disclaimer: I am on the OCD side. I'm the type to clean every nook and cranny due to my severe allergies to dust, dust mites, etc. BUT even for an average person, they did NOT do a very thorough job. I tipped them a $20 when they were done --only to find stains on our granite top and dust left behind dressers and mirrors. Should have taken a picture.

I just used my 2nd coupon and noticed how haphazard the girl ([redacted]) was cleaning the place. Vacuuming and banging into the tables and walls, I'm not sure why she was in such a rush; I was cleaning alongside her to make most of the 2-hour visit. As she was wrapping up, she banged the steam mop into our 12 foot mirror and the whole thing came crashing down (see picture).

Making sure she wasn't hurt, I called the company to let them know. Instead of an apology, the man who answered gave me a VERY curt and rude response, "Well, did you read the terms and conditions?" He continued to tell me to " [redacted]" and hung up the phone on me. I've tried to receive compensation from [redacted] so that I don't have to use my 3rd and last coupon with Homehelper Housekeeping but they refuse to do that.Desired Settlement: I would really like for management at Homehelper Housekeeping to call and apologize for his rude behavior and lack of customer service. They are quick to take my money and not so quick to dish out apologies on behalf of their cleaners. If possible, I would like to be reimbursed not for the $300 mirror that is broken but for the last cleaning service I have left with them.

Business

Response:

We (Homehelper Housekeeping Ltd) provided the client, [redacted] with 2-hours of house cleaning service on April/*/2014. "The Client paid a total of $38.10 for the 2-hours of house cleaning" Which included $3.10 sales tax. The client paid $35 to [redacted] for the 2-hour house cleaning service...then she paid us $3.10 for her New York City sales tax.

The service we provided was a time based service...the quantity purchased and delivered to "The Client" was 2-hours of cleaning. In addition, our housekeeper [redacted] arrived and started the job on-time at 10:00 AM on Apr/*/2014. Our housekeeper, [redacted] also brought some all-purpose cleaner, class cleaner and some rags to the job. Housekeeper worked diligently for the 2-hours. However during the end or very close to end of the 2-hour cleaning session, our housekeeper accidentally broke a 12 feet mirror which the client claimed that we should pay for. Client called us while the housekeeper was still there working at the client's home picking up the broken glass and cleaning the floor. I responded to "The client" by saying, I'm sorry to hear that. Please let me speak with our housekeeper. I asked our housekeeper ([redacted]) to explain.. what happened? Housekeeper admitted that she accidentally broke the mirror while mopping the floor. I then continued to s peak again with "The Client". “The Client” demanded a $250 payment for the broken mirror. I responded by informing "The Client" that you already agreed not to charge our housekeeper nor our company for any accidental damage by our housekeeper while she was working in your home. It was included in our terms and conditions that you agreed to by checking the box that you agreed to our terms and conditions. "The Client" responded by saying "I see I will get nothing from you" then she hang up the phone one me. The next thing I discovered were 3-negative [redacted] reviews.. one was posted by "[redacted]." the other 2-negative reviews were posted by her her associates [redacted] and [redacted] about the same things.

I believed a customer was entitled to post a negative or positive review about their experiences. However she got her friends/associates [redacted] and [redacted] to post a negative review each about the same incident. So I received 3-negative reviews instead of the acceptable 1-negative review. I received a phone call from [redacted] asking me 'what I was going to do about the broken mirror'. He ([redacted]) used profanity to me after I told him that 'all I had to offer was my side of the story' I told [redacted] that We would not have accepted to clean her apartment if [redacted] did not agree to our terms and conditions and especially she agreed to waive the charges for any accidental damage by the housekeeper while our housekeeper was working in her home. I also told [redacted] that the 3-multiple negative [redacted] postings have hurt my business financially. In addition, [redacted] wrote an update to his [redacted] review by saying that I was a liar and a con artist. Ofcourse, that is a very bad t hing to say about the housekeeping service company [redacted] in an open public forum like [redacted].

BACKGROUND INFO:

We received a request for a 2-hour house cleaning appointment from [redacted] ("The Client") that we accepted based on the fact that "The Client" accepted our terms and conditions before she made the appointment. In addition, "The Client" service address is in our normal service area

We instructed "The Client" to read the following on our web page [redacted] before making her appointment.

>>Important. Please read before scheduling your appointment...!

? Our current service areas include;

(i) Manhattan (all areas).

(ii) For Queens, Brooklyn & Bronx... we serve only within a 10-minute walking distance from subway stops.

? Housekeeper brings liquids, spray cleaners and wipes. Customer to provide vacuum, broom, mop or swiffer

? Your appointment allows for an additional 30-minutes (window) for the house cleaner to arrive.

? Customer must be home during the cleaning session.

? All payments are final and no refunds allowed after housekeeper works the time.

? [redacted], [redacted] & [redacted] vouchers are for first time (new) customers only. Except, SaveLocal vouchers are for old and first time customers.

? Click here to read our terms & conditions before making appointments

Here's the text of our terms and conditions that we instructed "The Client" to read before making her appointment:

>>- start of terms and conditions -

Homehelper Housekeeping Ltd

AGENCY AGREEMENT AND TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING AGENCY AGREEMENT AND TERMS AND CONDITIONS (as you're bound by the following terms and conditions)

Very truly yours,

Homehelper Housekeeping LTD

- end of terms and conditions -<<

Furthermore, during the process of booking her appointment, The client answered the following required questions and provided the answers

Here's her answers that we're presenting to Revdex.com "IN BOLD TEXT"

Finally, after reading and answering the questions "The Client" completed her entries... and immediately receives a confirmation e-mail from us as follows

PLEASE READ THE FOLLOWING AGENCY AGREEMENT AND TERMS AND CONDITIONS (as you're bound by the following terms and conditions)

Homehelper Housekeeping Ltd

Dear [redacted]:

PLEASE READ THE FOLLOWING AGENCY AGREEMENT AND TERMS AND CONDITIONS (as you're bound by the following terms and conditions)

Cleaning Services Manhattan ™, also known as, Homehelper Housekeeping Ltd ("The Agent") agrees to provide a housekeeper (“Cleaning Person”) to [redacted] ("The Principal" also known as "The Client") for housekeeping services by the hour: Lifebooke r Promo 2-Hours House Cleaning (sales tax $3) - Thursday, April *, 2014 10:00am EDT. If you need to reschedule or delete your appointment, please click here view appointment details .

Acceptance:

By keeping this appointment or rescheduled time, “The Agent” and “The Client” agrees with this Agency Agreement and Terms and Conditions. Otherwise, you may cancel the appointment by using the link provided in your e-mail confirmation or by e-mail to [redacted]

CONCLUSION:

We provided the 2-hour cleaning to the client. Client was told to be home during the cleaning session to supervise and instruct the housekeeper on what to do. Client did not call to complain about the quality of the work that was being done. Client called to complain about the broken mirror and to demand $250 for the broken mirror. As per the terms and conditions, client must call while the housekeeper was there working to report ANY service problems. Client only reported about the broke mirror. In addition, client did not purchase a full studio or full 1-bedroom apartment cleaning. Client only purchased a 2-hour cleaning session that was delivered to the customer. Please do not award any reimbursement of service fees or anything as our housekeeper, [redacted], already worked the time (2-hours) that was purchased.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted], the [redacted] of Homehelper Housekeeping, is quick to refute any negative reviews left about his business. I absolutely do not have any affiliations with "[redacted]" nor do I think it's professional for an [redacted] to outright lie and falsely accuse without any evidence. [redacted]. is my live in partner and he did leave a review on my behalf which was 100% honest and accurate. I have pictures attached to prove it.

[redacted] also claims that his cleaning persons brought rags and other cleaning solutions. This is also a lie and you can check other [redacted] reviews to see that this is actually a very frequent mis-advertisement as other reviewers have claimed in their reviews. [redacted] did NOT bring anything with her besides her purse and left my place an absolute mess. Even after she had broken the mirror, she barely cleaned it up because she was in a rush to get to the next job. My puppy stepped in shards of glass resulting in a bloody and even bigger mess. There was dust left on the TV console, water sm left in toilets and sinks, dirty floors, etc.

I accept the terms and conditions but what I won't accept is the [redacted] rejecting any negative reviews left about his business. Just because a review is negative does not mean that it is untrue. [redacted] goes as far as to refute these reviews on [redacted] which is very indicative of not only his lack of professionalism but also lack of judgment. I am only this upset because there was no apology whatsoever, no customer service whatsoever. There is a huge lack of integrity and quality of service and the [redacted] is very quick to argue. He is dismissive of actual complaints about his services yet he is quick to take people's money.

I feel so cheated that my place was left even dirtier and damaged after using [redacted]'s services. I demand a direct apology for his unprofessionalism and for the mis-advertisement of his services. Again, the cleaning person never brought any cleaning solutions with them as other reviews can atest to. The false accusations are not appreciate either.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Homehelper Housekeeping Ltd regarding complaint ID [redacted].

Sincerely,

Business

Response:

Thanks for this opportunity to provide this followup response to [redacted]. complaint ID# [redacted].

If you have any questions or need any additional information, please let me know. [by [redacted] LTD]

Sincerely,

[redacted]

HomeHelper Housekeeping Ltd (aka: Cleaning Services Manhattan™)

Please Call ###-###-####

My client was very happy with Sherlene's work--she came on time and did a thorough job. I also want to say that I LOVED this company--they were very professional to deal with, stood by their service, and really saw to it that they had happy customers. I cannot give a high enough recommendation--I highly recommend this company to anyone in need of cleaning. I will definitely be using them again!

Great customer service and quality work. We loved having [redacted] over!

Nilda was great left my kitchen n bathroom spotless! :)

Will highly recommend Homehelper Housekeeping, Sherlene.G[redacted] was the employee sent to do the job and I most say she was there earlier than scheduled and did a great job. Even my neighbor was so impressed. It was well worth it. Thanks and look forward to using them again.

Kalima was early and did a satisfactory job. Would use her again.

This company very kindly took a same-day booking on a Sunday, which was really very kind. Julia Caguana cleaned our house and did a great job. She was punctual, and she was incredibly thorough (which is so nice!). We immediately hired her for weekly housecleanings. The company's payment system is straightforward.

Homehelper Housekeeping and Sherlene are wonderful! She showed up 10 minutes early and got straight to work. She balanced her time in my home perfectly (she had 2 floors to cover in 3 hours). I look forward to having Sherlene back. It was really a pleasure. A job very well done.

Review: The housekeeper showed up claiming to only need to work for two hours when the appointment was confirmed for three hours. The company confirmed the appointment and charged tax for 3 hours. The owner then proceeded to get on the phone and be abusive to me - I'm pregnant and on bed rest so I am unable to handle the stress. The man threatened me. Ultimately we asked the housekeeper to leaveDesired Settlement: Refund of the cleaning value and tax $54 and 5.40

Business

Response:

The [redacted] voucher (promotional value) was valid for "new customers only"! The customer, ([redacted].) was not a new customer... therefore her voucher was valid only for the nominal value of 2-hours in service. Customer insisted and threatened to leave a "horrendous [redacted] review" if we did change the terms of her purchase for her. The terms of purchase said "[redacted], [redacted] & [redacted] vouchers are valid for first time (new) customers only".In addition the customer agreed to our terms and conditions that says "[redacted], [redacted] & [redacted] vouchers are valid for first time (new) customers only". The terms (that she agreed to) are posted at [redacted]Her complaint does not describe the actual situation: (i) Customer failed to mention that we notified her in advance of the service that her purchase was only entitled to 2-hours of service. (ii) We also left a telephone message asking the customer to contact our office to sort things out before we sent a housekeeper but the customer did not return our phone call. (iii) Customer failed to mention that we sent a housekeeper despite of the problem and uncertainty of the appointment.. our housekeeper arrived on-time and started to for 2-hours. However, after our housekeeper worked for 1-hour, the customer stopped our housekeeper from working... and sent her away. (iv) Customer also failed to mention that the restriction "New customers only" was clearly marked on [redacted]'s website "The Fine Print" at [redacted]Customer was not forthcoming: Customer did not mention that she already posted on [redacted] that she received a refund already from [redacted]. Here's a copy of her [public post [redacted]Again, we already informed the customer ahead of time that her voucher is not valid for service. However customer did not respond to our phone messages and our e-mail notice that her appointment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is being untrue about the communication. [redacted] advised me to have the housekeeper leave. The housekeeper was in the apartment for 20 minutes only. The log at the doorman's desk confirms the time in and out. I am asking for a refund of the tax charged $5.40 as [redacted] has refunded me as of today. My right to express my opinion as well as document the actions that the company took through [redacted]. I did not threaten the business I simply informed them of my actions. The company confirmed the booking for 3 hours on two different occasions and only called to make this claim an hour before the appointment. I want the tax refunded and then I will consider this resolved. Thank you[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I am not able to change the claim amount.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our terms and conditions (*that you agreed to) states that [redacted], [redacted] and [redacted] vouchers are for new (1st time) clients only. Therefore your [redacted] voucher (Since it was for your personal use and not a gift to a different address) was not valid for the promotional value of 3-hours. We contacted you approximately 6-hours before your appointment to inform you that your voucher was only valid for the nominal value of $59 for 2-hours of service. $59 is the discount price for 2-hours of service when you buy directly through our website. Although, [redacted] sold the voucher to you with the terms "for new customers only", you are able to personally buy such voucher and gift it to someone like a 3rd party (for example) in a different household. The fine print states the promotion was for new customers only.Our terms and conditions (*that you agreed to) states that 24-hour cancellation is required otherwise you'd be liable for a $25 late change fee or forfeiture of your voucher. However, you did not cancel... in fact you allowed the housekeeper to work and then stopped her after she was there for almost 1-hour. You actually used the service. The housekeepers work time begins after she arrives in the apartment and is available to work for you. However, after the housekeeper already worked (she cleaned 2-bathrooms) than you stopped her .... You told her it was okay to leave because you were not feeling well.Your request for a refund of $54 is denied. * You agreed to the terms and conditions by checking the boxes.