Homeland Security, Inc.

Mr*** *** statements are filled with half truths and all out lies What *** failed to mentioned is that before he closed on his home he signed addendum that stated the alarm with the monthly monitoring conveyed with the purchase of the home *** never called to inquired
about the cameras it was I that offered them free to him after we met at his home because the cameras were not part of the home security system that conveyed with the purchase of the home We offered them free to him with the alarm system that was already installed as well as the deadbolt lock that was installed and the thermostat that was controlled with the alarm system MrOn 3/3/the homeowner notified me that he had internet and for us to come overOn 3/7/he informed me in the text who he was and his address because he did not state that in his text On 3/8/I requested a days that we could come by and learn in the cameras that were good for him It finally text back he forgot and then he stated wed - fri On 3/10/we text him back that there was to be rain those days and since this was an outside camera that need to be installed we needed it to be a dry day and asked if the following week would be good and he never repliedOn 3/18/we sent another text asking for days and times we could install the cameras on a dry day He replied later that day he wanted to cancel He stated he had paid for something he did not get, but which is false, he signed the addendum with only alarm and deadbolt and thermostat included in the alarm On 1/24/we included cameras for free to him Per the contract he signed states he is paying for monthly monitoring for alarm services His contract does not say that he paid for any cameras or that they were part of the agreement made with the seller and I before he closed on the home on 1/23/ We have tried to go the extra mile for the client to give him a couple months free and even a second camera outside because he stated he was due that back in March 3,but I informed him we only gave him free outside and free inside camera This is the first time I referred him to what was on the contract The comment by *** that I called on 4/10/and stated You know who this is call me is incorrect and if anything is taken out of context of the whole message that was left to him on that day I did call him and informed him of the offer of the 2nd free outside camera for him and to call me but how he is saying what was left on his message is false Most importantly is what the client is fighting over, he signed a contract for alarm monitoring and on the back and front of the contract it states that is what he is paying for The certificate of completion form shows just the alarm sensors that are protecting the home The residential purchase and service agreement sates what he is paying for the monthly monitoring and and cost and exactly what we are doing "sending signals to dispatch police, fire department or ambulance" It does not have anywhere about cost of cameras or that he is being monitored cameras on two other forms it does show we were giving him cameras for FREE outside and inside camera We have records that show we tried to install the cameras but were not able to but they were a free service we added at the end of the contract since they were never part of the addendum that was signed by him Now if the client would like to work out a fair compensation for the contract that he signed we will let him out of the contract but he will need to pay $and return all equipment

The client was serviced twice by Homeland security Inc.  When client paperwork was done the client was told to please contact us as soon as any problem ever occurs so we can fix it right away.  That the client personal safety and personal id protection and then his property were our...

concerns in that order.  We were made aware of a service issue some weeks ago by the client after hours (after 5pm ) but he was told we would come that night but did not have a time at that moment.  There were numerous texts and calls to set a time that a person could fix the issue that evening which was accomplished.  When tech came in to the location all was well with equipment but we changed out contact and sensor.  He was advised to please contact us again when the problem comes up so we can do a better job of dignosing the problem.  The company was made aware that the client had an issue a few days before he sent in the notice to Revdex.com.  But that all was good with his equipment.  We were made aware he was upset that the monitoring company and local alarm company did not share the same information in real time on a computer.  We informed him that if problem occured again to please call right away so we can resolve matter. and that if he was promised a month discount he would get it.  This past Saturday 4/30/17 the client contacted rep and it was arranged for rep to go to his home on Sunday morning and fix equipment.  The service call was made and the problem has been fixed.  client should have received the check for the month as well by today's date.  There was another issue on Sunday where the client accused our company for not doing what it promised   ( contacting him when there is an alarming event in his home ) but it was documented by time and numbers called that all was done as promised to the client from the beginning.  So as not to go into any personal issues of how client took statements meant to be examples and never directed to him , we choose to not go there in this forum but to say his home security is working at 100% and have advised him that if ever there is a problem please call us nad in 90% of the time we can come out that evening and we NEVER CHARGE AFTER HOUR FEES TO CLIENTS AS OTHER COMPANIES DO>  all we want is someone happy and protected

To address the response from client.HSI did not brake any law.  We never said any call was recorded.  We mentioned that when he called the call was on speaker so others could witness what was said to him and what he said.  On the service call the same thing was done no recording was done but my interaction was witnessed by a third party on what I said to the client so I was protected.  That is not illegal.  The number that called him was different than what he called because it was from the monitoring station not a local office number.  The delay in his voice mail was not done by HSI or the monitoring station but was with his telephone system.  It was explained that in his false alarm that he had he turned off the system right away and that is why the monitoring station did not call but the time the police showed he had a tamper  sensor and that is why the call was made from the monitoring station and when he did not answer that is why the police were sent out.  This was explained to him on the Sunday it happened.  At no point did the client tell Scott Bearden not to call him.  In fact it was from the text to him from scott that his communication was taken as combative so Scott sent a text maybe it best someone else call him on Monday.  The client is taking what was said to him out of context.  He was told at no point he was making a false claim.  He was told that sometimes clients may do that but the company needs to document all service calls.  And every time we went to his home the alarm system was not having the problem he was having.  ( this did not imply he was not speaking the truth but instead meant we needed to document the next time he had an issue.  When the client called Scott on the Saturday with the issue he was not home.  He was asked if he could call him back when he returned.  When he did he was asked to open another opening to allow the company to see if it was the panel problem or the door was the issue.  The other opening did cause the alarm to go off so we were able to figure it was the door not the panel.  He had done this call after 5 pm on that Saturday and did not want a tech out that night so we said a tech would come out the very next morning.  On the previous service calls 1 from [redacted] ! from HSI both companies had replaced the door sensor and contact.  The client was informed that a motion would be added free to the system and asked how he armed the system when the door sensor did not work.  He said it was in the away mode.  We programmed the motion to delay for the away mode.  He could still arm the system in that mode when he was in the home instead of arming it in the stay mode.  He was told that there was metal in the door and door frame that was causing the issue.  The week of May 1st he was told by [redacted] that someone from that office would come out to service the issue.  The video issue we dont know about because on the Sunday the tech was there he never showed the tech and we never at any time say it was not happening .  all that was said is that when we came out the system was working.He asked for a month credit which was sent to him.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I definitely will be looking forward to seeing you in court. Have you ever said to me come we will come pick up our equipment? All S[redacted] kept on saying is "Sir, you can't cancel your services" when  I  clearly can. I told S[redacted] never to call or text me because I can't deal with him. He don't listen. As far as I am concerned, I stated that you cancel my services effective 18th March 2015 and the last time I checked I had FULLY paid for the two months of services.As far as picking up equipment, call ###-###-#### and  you can come pick up your property.
Regards,
[redacted]

Mr. [redacted] statements are filled with half truths and all out lies.  What [redacted] failed to mentioned is that before he closed on his home he signed addendum that stated the alarm with the monthly monitoring conveyed with the purchase of the home.    [redacted] never...

called to inquired about the cameras it was I that offered them free to him after we met at his home because the cameras were not part of the home security system that conveyed with the purchase of the home.  We offered them free to him with the alarm system that was already installed as well as the deadbolt lock that was installed and the thermostat that was controlled with the alarm system.    Mr. On 3/3/15 the homeowner notified me that he had internet and for us to come over. On 3/7/15 he informed me in the text who he was and his address because he did not state that in his text.  On 3/8/15 I requested a days that we could come by and learn in the cameras that were good for him.   It  finally text back he forgot and then he stated wed - fri  .  On 3/10/15 we text him back that there was to be rain those days and since this was an outside camera that need to be installed we needed it to be a dry day and asked if the following week would be good and he never replied. On 3/18/15 we sent another text asking for days and times we could install the cameras on a dry day.  He replied later that day he wanted to cancel.  He stated he had paid for something he did not get, but which is false, he signed the addendum with only alarm and deadbolt and thermostat included in the alarm.  On 1/24/15 we included 2 cameras for free to him.    Per the contract he signed states he is paying for monthly monitoring for alarm services.  His contract does not say that he paid for any cameras or that they were part of the agreement made with the seller and I before he closed on the home on 1/23/15.  We have tried to go the extra mile for the client to give him a couple months free and even a second camera outside because he stated he was due that back in March 3,2015 but I informed him we only gave him 1 free outside and 1 free inside camera.  This is the first time I referred him to what was on the contract.  The comment by [redacted] that I called  on 4/10/15 and stated You know who this is call me is incorrect and if anything is taken out of context of the whole message that was left to him on that day.  I did call him and informed him of the offer of the 2nd free outside camera for him and to call me but how he is saying what was left on his message is false.  Most importantly is what the client is fighting over, he signed a contract for alarm monitoring and on the back and front of the contract it states that is what he is paying for.  The certificate of completion form shows just the alarm sensors that are protecting the home.  The residential purchase and service agreement sates what he is paying for the monthly monitoring and and cost and exactly what we are doing "sending signals to dispatch police, fire department or ambulance"  It does not have anywhere about cost of cameras or that he is being monitored cameras.  on two other forms it does show we were giving him 2 cameras for FREE 1 outside and 1 inside camera.  We have records that show we tried to install the cameras but were not able to but they were a free service we added at the end of the contract since they were never part of the addendum that was signed by him.  Now if the client would like to work out a fair compensation for the contract that he signed we will let him out of the contract but he will need to pay $1500.00 and return all equipment.

There  is nothing to respond to the client. All he wants to do is settle this issue with the court system for which we will file papers on the matter. On his pervious statements he did not want anyone contacting him thus making it impossible  to pick up the equipment.   As of yesterday we had picked up the equipment  and had meet his wife who was very friendly with the office staff on meeting her to get the equipment  and when they were at the home taking the equipment  from the home.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Let me start off by apologizing, he is correct in saying that he did inform me that I would receive a call, and I did, however it was from a random number, not the number I had been called from previously in these situations.  In addition for whatever reason I didn't get the voicemail until hours later.  The police ended up showing up at my house as a result.  I was frustrated, so I sent him this:Why did 2 officers just show up for a false alarm when I have had a couple false alarms on other days where I wasn't called by homeland, [redacted], nor the police, nor did the police show up?  I need a straight answer on this asap, this leads me to believe something is faulty with the monitoring, it should be the same procedure every time, not sometimes this happens, sometimes this other thing happens, sometimes nothing happensI must concede, he is correct about a few points, I did get a call, but it was from a random number in Pennsylvania.  The rude comment in question?After all of HIS rudeness throughout this entire experience, I had enough, I told him I didn't want to deal with him anymore - I feel as though I have been completely disrespectedmultiple times throughout this experience.  He told me he was in church and he would have someone else call me back.  I responded with "Thank Jesus."  As in, thank Jesus I finally don't have to deal with this impossible-to-deal-with person.  If I offended you, I apologise, but in all honesty, I believe he would appreciate my thanking him.On to more important matters.  You've admitted to committing a crime."Maryland is an all-parties-consent state, which means you have to get permission from all parties to a conversation before you can record it. But unlike Illinois and Massachusetts, Maryland's law does include a privacy provision. That is, if the non-consenting party does not have a reasonable expectation of privacy with respect to the conversation that has been recorded, there is no violation of the law. State and federal courts across the country have determined that there is no reasonable expectation of privacy in public spaces. This is why someone can snap your photo in public without your consent."The incident in question, obviously, occurred in my home, where I'm fairly certain a court would agree I have a reasonable expectation of privacy.  This is not a public space, it is a private residence, and by recording me you violated my right to privacy.  You, the president of a security company, who I am paying to protect me, my loved ones, and my personal property, have violated my right to privacy, and broken the law.  I am done with you..  This has got completely out of control, you don't even know what's wrong with the system.  You repeated so many times, call me as soon as the system stops working, don't disarm it, and we argued back and fourth about this which you have mentioned.  You were adamant, call me as soon as it happens - "how am I supposed to diagnose the problem if I can't see it when it's happening?  Call me AS SOON AS it happens and I'll come out to diagnose it."  That was your position.  Then, when I finally do call as the problem is happening, you don't tell me you'll come out to look at it, you tell me to open a window to trigger it to see if it will go into alarm.  How does that make any sense?  After making that comment about people making stuff up to get out of contracts, after telling me so so many times to call you when the problem was happening, don't disarm the system; after telling me the only way for you to know what was wrong was to see it as it was happening, you do the complete opposite and tell me to start performing tests on my own.  Again, if there is any doubt in your mind that I am making this up, I have it on film, if we have to go to court, know that I have indisputable proof that the system is defective.Lets talk about the motion sensor.  That's our only reliable line of protection at the front door, we can both agree on that, because the door contact is defective, and this is the device you claim you installed that "fixed the problem."  However it's disabled when we have the system in arm stay mode, because if not it would be triggered every time we came down the stairs from the second floor to the ground level, every time we entered our kitchen, etc., hence why a professional security company would never do something like use a motion sensor to replace a defective door contact, they serve different purposes.  There is no way the tech can say for certain the problem with the defective door contact isn't happening when the system is in Arm Stay mode, because he has idea what was causing the problem in the first place, and in all likelihood still thinks I'm making the whole problem up.  There is still a defective door contact on my front door, not sure what it's doing at this point.  Why wouldn't the problem be occurring in both Alarm modes - stay and away?  We would have no way of knowing because nobody ever comes through the front door while the system is armed in stay mode without us first disarming the system, and the tech specifically asked if we used both, or just Alarm Away mode.  The problem is that the door contact doesn't always trigger the system to prompt me to enter the code when I enter the home, which is the sole purpose of having it there!  So again, how is the system "working 100%"?  Explain to me why this was happening in the first place and explain how installing the motion sensor mitigates the problem when the system is in Arm Stay mode and this motion sensor that you have installed is disabled?  You have admitted that you installed the motion sensor and that's what fixed the problem, but its disabled in Arm Stay mode, so what is protecting my front door in this mode?  The defective sensor?!  I never indicated to the tech that the problem only happened in Arm away mode, and again if the sensor is defective, it would be causing problems in both Arm modes.  The system is still NOT working 100%. To be working 100% there would be no way for anybody to enter the home without the system being aware while its armed.  This isn't the case currently.  In Arm Stay mode, the motion sensor next to the front door is disabled, so there is still going to be the random problem of the system not recognizing that my front door has been opened.S[redacted], you have made a comment suggesting the service call I made was about a made up problem (you said "sometimes people make things up in order to get out of a contract"), you called me up the day after I filed the original complaint to the Revdex.com to harass me about the complaint, you accused me of moving the sensor location (you were the only person who ever moved it, the only person who ever put a hand on it), you have suggested repeatedly that you have gone above and beyond for me like I should be thanking you, Yet I have proven in this message, as well as the video I took that the system still, over a month later, maybe even 2 at this point? That the system still isn't functioning properly, and until you can prove otherwise, hasn't been working all along.  You gave me explicit instructions to call you as soon as the problem was happening so you could see it in person, then told me to do things that you knew would remove evidence of the problem occurring so that you wouldn't be able to see it happening, how does that make any sense?  You. Repeated. It. So. Many. Times... "call me as soon as the problem occurs, don't disarm the system, I have to see it happening in order to fix it."  You violated my right to privacy and broke the law, recording me in my private domicile without my permission.  You have taken my money and not provided me with the service for which I am paying.  You DID tell me I'd be getting a call, you didn't tell me it'd be from a different number than before, and one would think that you would have measures in place to prevent any chance of something like this happening.  Me and 2 other people missed the call, it was a fluke, so I'll give you that.  Either way, there shouldn't be any chance of the police showing up at a customers home as a result of you, the president of the company, servicing the system, phone call or no phone call, it shouldn't even be a possibility.  He would be a liar if he disputed any part of what I have said here, it all happened.You have behaved with such negligence, such gross incompetence, such disregard for my concerns as your customer, and most importantly, not provided me with what I am paying you for.  Terminate the contract, now.  My next move will be to advise [redacted] to terminate the contact, and I will be showing them this complaint and your responses, as well as the video proof I have in their entirety, then if you are still refusing to do the right thing, I will have no other choice than to seek legal action.Prove to me that the problem I have occurring on video hasn't been occurring from day 1.  If you don't know what's causing it, how could you possibly know it hasn't been happening the whole time?  The problem could be with the panel, can you say with certainty it's not?  Something is wrong, and you have no idea what it is, that's the bottom line.You have failed to fix the system, you have failed to provide adequate customer service, you have disrespected me, you broke the law, terminate the contract.[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I definitely will be looking forward to seeing you in court. Have you ever said to me come we will come pick up our equipment? All S[redacted] kept on saying is "Sir, you can't cancel your services" when  I  clearly can. I told S[redacted] never to call or text me because I can't deal with him. He don't listen. As far as I am concerned, I stated that you cancel my services effective 18th March 2015 and the last time I checked I had FULLY paid for the two months of services.
As far as picking up equipment, call ###-###-#### and  you can come pick up your property.
Regards,
[redacted]

Review: Reasons being after my first payment, I realize I had been charged $10 more than $40 we had discussed.

I tried to reach the vendor after they installed the security system to complete my setup because I wasn't comfortable with my passcode and wanted to change it. All calls where not returned. I finally reached them 6 days after signing the contract

I also felt disrespected after they threatened on taking me to court if I should cancel the contract.

They made me understand the charge was $50/mnth and was going to have a discount of $10 making my monthly $40Desired Settlement: I will be glad to pay $40/month as we agreed on.

Consumer

Response:

[redacted] <[redacted]>