Homeland Security

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I definitely will be looking forward to seeing you in courtHave you ever said to me come we will come pick up our equipment? All S*** kept on saying is "Sir, you can't cancel your services" when I clearly canI told S [redacted] never to call or text me because I can't deal with himHe don't listenAs far as I am concerned, I stated that you cancel my services effective 18th March and the last time I checked I had FULLY paid for the two months of services.As far as picking up equipment, call ###-###-#### and you can come pick up your property Regards, [redacted]

Mr [redacted] statements are filled with half truths and all out lies What [redacted] failed to mentioned is that before he closed on his home he signed addendum that stated the alarm with the monthly monitoring conveyed with the purchase of the home [redacted] never called to inquired about the cameras it was I that offered them free to him after we met at his home because the cameras were not part of the home security system that conveyed with the purchase of the home We offered them free to him with the alarm system that was already installed as well as the deadbolt lock that was installed and the thermostat that was controlled with the alarm system MrOn 3/3/the homeowner notified me that he had internet and for us to come overOn 3/7/he informed me in the text who he was and his address because he did not state that in his text On 3/8/I requested a days that we could come by and learn in the cameras that were good for him It finally text back he forgot and then he stated wed - fri On 3/10/we text him back that there was to be rain those days and since this was an outside camera that need to be installed we needed it to be a dry day and asked if the following week would be good and he never repliedOn 3/18/we sent another text asking for days and times we could install the cameras on a dry day He replied later that day he wanted to cancel He stated he had paid for something he did not get, but which is false, he signed the addendum with only alarm and deadbolt and thermostat included in the alarm On 1/24/we included cameras for free to him Per the contract he signed states he is paying for monthly monitoring for alarm services His contract does not say that he paid for any cameras or that they were part of the agreement made with the seller and I before he closed on the home on 1/23/ We have tried to go the extra mile for the client to give him a couple months free and even a second camera outside because he stated he was due that back in March 3,but I informed him we only gave him free outside and free inside camera This is the first time I referred him to what was on the contract The comment by [redacted] that I called on 4/10/and stated You know who this is call me is incorrect and if anything is taken out of context of the whole message that was left to him on that day I did call him and informed him of the offer of the 2nd free outside camera for him and to call me but how he is saying what was left on his message is false Most importantly is what the client is fighting over, he signed a contract for alarm monitoring and on the back and front of the contract it states that is what he is paying for The certificate of completion form shows just the alarm sensors that are protecting the home The residential purchase and service agreement sates what he is paying for the monthly monitoring and and cost and exactly what we are doing "sending signals to dispatch police, fire department or ambulance" It does not have anywhere about cost of cameras or that he is being monitored cameras on two other forms it does show we were giving him cameras for FREE outside and inside camera We have records that show we tried to install the cameras but were not able to but they were a free service we added at the end of the contract since they were never part of the addendum that was signed by him Now if the client would like to work out a fair compensation for the contract that he signed we will let him out of the contract but he will need to pay $and return all equipment

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Let me start off by apologizing, he is correct in saying that he did inform me that I would receive a call, and I did, however it was from a random number, not the number I had been called from previously in these situations In addition for whatever reason I didn't get the voicemail until hours later The police ended up showing up at my house as a result I was frustrated, so I sent him this:Why did officers just show up for a alarm when I have had a couple alarms on other days where I wasn't called by homeland, [redacted] , nor the police, nor did the police show up? I need a straight answer on this asap, this leads me to believe something is faulty with the monitoring, it should be the same procedure every time, not sometimes this happens, sometimes this other thing happens, sometimes nothing happensI must concede, he is correct about a few points, I did get a call, but it was from a random number in Pennsylvania The rude comment in question?After all of HIS rudeness throughout this entire experience, I had enough, I told him I didn't want to deal with him anymore - I feel as though I have been completely disrespectedmultiple times throughout this experience He told me he was in church and he would have someone else call me back I responded with "Thank Jesus." As in, thank Jesus I finally don't have to deal with this impossible-to-deal-with person If I offended you, I apologise, but in all honesty, I believe he would appreciate my thanking him.On to more important matters You've admitted to committing a crime."Maryland is an all-parties-consent state, which means you have to get permission from all parties to a conversation before you can record itBut unlike Illinois and Massachusetts, Maryland's law does include a privacy provisionThat is, if the non-consenting party does not have a reasonable expectation of privacy with respect to the conversation that has been recorded, there is no violation of the lawState and federal courts across the country have determined that there is no reasonable expectation of privacy in public spacesThis is why someone can snap your photo in public without your consent."The incident in question, obviously, occurred in my home, where I'm fairly certain a court would agree I have a reasonable expectation of privacy This is not a public space, it is a private residence, and by recording me you violated my right to privacy You, the president of a security company, who I am paying to protect me, my loved ones, and my personal property, have violated my right to privacy, and broken the law I am done with you This has got completely out of control, you don't even know what's wrong with the system You repeated so many times, call me as soon as the system stops working, don't disarm it, and we argued back and fourth about this which you have mentioned You were adamant, call me as soon as it happens - "how am I supposed to diagnose the problem if I can't see it when it's happening? Call me AS SOON AS it happens and I'll come out to diagnose it." That was your position Then, when I finally do call as the problem is happening, you don't tell me you'll come out to look at it, you tell me to open a window to trigger it to see if it will go into alarm How does that make any sense? After making that comment about people making stuff up to get out of contracts, after telling me so so many times to call you when the problem was happening, don't disarm the system; after telling me the only way for you to know what was wrong was to see it as it was happening, you do the complete opposite and tell me to start performing tests on my own Again, if there is any doubt in your mind that I am making this up, I have it on film, if we have to go to court, know that I have indisputable proof that the system is defective.Lets talk about the motion sensor That's our only reliable line of protection at the front door, we can both agree on that, because the door contact is defective, and this is the device you claim you installed that "fixed the problem." However it's disabled when we have the system in arm stay mode, because if not it would be triggered every time we came down the stairs from the second floor to the ground level, every time we entered our kitchen, etc., hence why a professional security company would never do something like use a motion sensor to replace a defective door contact, they serve different purposes There is no way the tech can say for certain the problem with the defective door contact isn't happening when the system is in Arm Stay mode, because he has idea what was causing the problem in the first place, and in all likelihood still thinks I'm making the whole problem up There is still a defective door contact on my front door, not sure what it's doing at this point Why wouldn't the problem be occurring in both Alarm modes - stay and away? We would have no way of knowing because nobody ever comes through the front door while the system is armed in stay mode without us first disarming the system, and the tech specifically asked if we used both, or just Alarm Away mode The problem is that the door contact doesn't always trigger the system to prompt me to enter the code when I enter the home, which is the sole purpose of having it there! So again, how is the system "working 100%"? Explain to me why this was happening in the first place and explain how installing the motion sensor mitigates the problem when the system is in Arm Stay mode and this motion sensor that you have installed is disabled? You have admitted that you installed the motion sensor and that's what fixed the problem, but its disabled in Arm Stay mode, so what is protecting my front door in this mode? The defective sensor?! I never indicated to the tech that the problem only happened in Arm away mode, and again if the sensor is defective, it would be causing problems in both Arm modes The system is still NOT working 100%To be working 100% there would be no way for anybody to enter the home without the system being aware while its armed This isn't the case currently In Arm Stay mode, the motion sensor next to the front door is disabled, so there is still going to be the random problem of the system not recognizing that my front door has been opened.S [redacted] B [redacted] , you have made a comment suggesting the service call I made was about a made up problem (you said "sometimes people make things up in order to get out of a contract"), you called me up the day after I filed the original complaint to the Revdex.com to harass me about the complaint, you accused me of moving the sensor location (you were the only person who ever moved it, the only person who ever put a hand on it), you have suggested repeatedly that you have gone above and beyond for me like I should be thanking you, Yet I have proven in this message, as well as the video I took that the system still, over a month later, maybe even at this point? That the system still isn't functioning properly, and until you can prove otherwise, hasn't been working all along You gave me explicit instructions to call you as soon as the problem was happening so you could see it in person, then told me to do things that you knew would remove evidence of the problem occurring so that you wouldn't be able to see it happening, how does that make any sense? YouRepeatedItSoManyTimes"call me as soon as the problem occurs, don't disarm the system, I have to see it happening in order to fix it." You violated my right to privacy and broke the law, recording me in my private domicile without my permission You have taken my money and not provided me with the service for which I am paying You DID tell me I'd be getting a call, you didn't tell me it'd be from a different number than before, and one would think that you would have measures in place to prevent any chance of something like this happening Me and other people missed the call, it was a fluke, so I'll give you that Either way, there shouldn't be any chance of the police showing up at a customers home as a result of you, the president of the company, servicing the system, phone call or no phone call, it shouldn't even be a possibility He would be a liar if he disputed any part of what I have said here, it all happened.You have behaved with such negligence, such gross incompetence, such disregard for my concerns as your customer, and most importantly, not provided me with what I am paying you for Terminate the contract, now My next move will be to advise [redacted] to terminate the contact, and I will be showing them this complaint and your responses, as well as the video proof I have in their entirety, then if you are still refusing to do the right thing, I will have no other choice than to seek legal action.Prove to me that the problem I have occurring on video hasn't been occurring from day If you don't know what's causing it, how could you possibly know it hasn't been happening the whole time? The problem could be with the panel, can you say with certainty it's not? Something is wrong, and you have no idea what it is, that's the bottom line.You have failed to fix the system, you have failed to provide adequate customer service, you have disrespected me, you broke the law, terminate the contract[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I definitely will be looking forward to seeing you in courtHave you ever said to me come we will come pick up our equipment? All S*** kept on saying is "Sir, you can't cancel your services" when I clearly canI told S [redacted] never to call or text me because I can't deal with himHe don't listenAs far as I am concerned, I stated that you cancel my services effective 18th March and the last time I checked I had FULLY paid for the two months of servicesAs far as picking up equipment, call ###-###-#### and you can come pick up your property Regards, [redacted]