Homelement

Regarding to this complaint. First off [redacted] is not being honest and truthful in his complaint. I (Damon [redacted]) the person/owner of The Turf Tailor who is writing this response never once immediately declined the responsibility over the phone. I would have never taking the time out of my day...

to help resolve this simple issue if I was in full denial having my crew responsible. After over 8 phone calls in one day which I have record of and calls after 10pm from [redacted] I told him if he needed me to bring the exact truck and tailor back within 24 hour(which is not an easy task) when we use the truck daily it would cost $195. He refused to pay this amount which I simply told him all I would do is charge a simple $35 fee to over my fuel and wear to come on out. I still got out to his property within 24 hours for him. Which this fee along with other large amount of past due balances on his account are still not paid. (FYI his account has been already process with our collection team from him not paying all season long along with the [redacted] because he refused to pay his sales tax on his service which we have no control over.) I think this entire issues even started because he was upset about the money amounts he still owed and was finding a way out to pay it. Along with making sure I still make it out in 24 hour. I contacted my crew and they informed me that they clearly didn't hit the pillar item that is leaning due to lack of build stricture. [redacted] Mother or wife was standing outside the entire time my crew pulled into the drive along with waving by to them as she always does since she never leaves the house. [redacted] and his Mother/wife both admitted to knowing we pull into his drive. As pulling into the drive would make the pillar on the driver side and [redacted] somehow believes it happened on the passenger side  where our spare tire is located which there is zero damage to my truck or trailer and not even a little mark which would be clearly visible if we hit this large pillar which would do major damage or even total a car if it hit it. To a response to his new tire comment if he looked at the entire trailer he would find all the tires brand new and shinny since this trailer was a new trailer bought at the start of the season. After taking my time to meet all the neighbors at the exact time they wanted on a Friday one didn't even have the respect to show up along with all of them attacking me verbally and not listing to my helpful advice. At first I was more than willing to help them and talk to the company who installed their pillar(which was not approved before it was put up and I reported to the city because of the safety risk of both pillars not just the leaning one) Also this pillar was not built with any foundation which is most likely the reason why it was learning. I was even going to help fix it not being my responsibility just out of kindness until I was attacked and felt my life at a threat when I had 4 people all around me yelling at me. [redacted] has been very unprofessional and If I receive one more threatening call from him I am going call the local Sheriff and report him. [redacted] services have been canceled upon  The Turf Tailors best choice and safety.  We not longer due any business with him and are still trying to collect our money owed from our hard work from him.   Please let me know what I can do to help or the next plan of action from here if you need anything from me. Thanks, Damon [redacted] Co-owner/The Turf Tailor

Review: On 01-15-16 I ordered furniture online and gave them my credit card information and got and email stating the total was $923.00. Then a few minutes later I received an email stating that that if I wanted my order I would have to pay $1049.00 instead due to a pricing error. To me that is false advertisement.Desired Settlement: I want my order for the $923.00 as posted online and the email confirmed.

Business

Response:

We did have a price mistake on our site and we have since revised it accordingly. We contacted the customer about 90 minutes later after the first communication with him that we can honor the original price and the order has been restored and currently being processed.

Review: Truck couldn't navigate road; had to hire men to bring box to house. Item defective, so had to pay for item to be re-boxed. After several photos and emails to Claims, finally scheduled pick-up of the item. Co. emailed a PU date; I again hired people to transport item to truck (I live on a gravel road that the delivery van couldn't navigate. Called on a Friday to confirm pick-up, yes it was set. Once again, hired men to take item to truck. Day of pick-up, called to get time estimate and was told "truck in the area only on Tuesdays." When I complained about this to HomElement, reply was, "if they'd told us, we wouldn't have scheduled..." Now, it's the day of pick-up and I have the item in back of my vehicle, hoping the car battery doesn't die while I'm waiting to hear from the pick-up guy. Eveything about this experience with HomElement has been a nightmare - insult to injury was when they offered the item to me for 50% discount. Oh, I forgot to add that I paid for two cabinets, but only one was shipped and it was broken. No one at the company seems capable of saying anything other than "not our fault." I've asked for a complete refund; also I've asked about reimbursing me for the 5 times I hired people and no one has ever answered that question. I was hesitant to order furniture online; lesson learned. Never again. Steer clear of HomElement.Desired Settlement: I would like not only full refund for the two cabinets, but an additional amount to cover the cost of handymen on 5 separate occasions - a total of close to $200. I would also like to know that HomElement knows the delivery schedulues of all of their delivery companies rather than saying, yeet again, it's not their fault. You can't just tell someone a truck is coming when the company that is sending that truck is in your area only one day a week.

Business

Response:

We apologize for the issue with the pick up. We actually have refunded the full amount to your credit card on Jan 22. Please let us know if you have additional questions.

Consumer

Response:

Yes, I did receive reimbursement for these products. Apologies that I did not let you know. I still would never buy from this vendor again; much too difficult to get the matter resolved.

Review: I purchased 2 reclining sofas from the online retailer "Furnituremart NYC" which is actually, Homelement, LLC on December 4, 2012 for $1,287.60. The furniture was delivered to my home approximately 2-3 weeks later. (Sorry I don't recall the exact date) I was told that the manufacturer had a one year warranty on the furniture. The manufacturer is Coaster Furniture company. I will be filing a separate complaint for them.

By February 2013, one of the sofa's reclining mechanism broke causing the seating to not only no longer recline, but it also started to collapse into the frame. I contacted Homelement and asked for the sofa to be repaired under the warranty. This was their response, "The manufacturer has asked if you would like to keep the item as is for 50% off. " Since no other solution was offered, we took the refund which came out to be only $205.

In October 2013, the second sofa broke the same way the first one did. I contacted Homelement again and this was their response, "I see that your claim was closed back in April of 2013, when a check was sent to you to keep the items as is. I do apologize for the inconvenience."

I replied to their email and explained that was for ONE of the TWO sofas we had purchased and how now the second sofa was now broken and should be warrantied the same way the other sofa was.

This was their response to me this morning, "We do apologize, however it is past the time frame for us to claim any issues with the manufacturer. At this time there is nothing that the manufacturer will be able to do. Again we do apologize."

I find this to be TOTALLY unacceptable. I have not had these sofas for one year and the warranty should still be honored.Desired Settlement: At this point, we would like a FULL refund for the purchase price of the sofas minus the $205 they already refunded us back in April. We are looking to receive a refund in the amount of $1,082.60. If they would like, they can have their merchandise back if they want to come and get it at their own expense. Both sofas are now sitting in our basement as they are completely unusable.

Business

Response:

We actually still had the issue opened with the manufacturer and was still communicating back and forth with the customer - we apologize for any misunderstanding. This morning, we finally get a satisfying outcome to this issue and customer has accepted the solution.

Consumer

Response:

I came to terms with the company but it has not been fully resolved as of today January 4, 2012.

I had agreed to donating the sofa to the salvation army and they said they would send me a check for a full refund for the 1 sofa. On december 28,2013 the salvation army picked up the soda. I emailed the receipt to homelement and they said they would be sending me a check in the amount of 643.80. I still have not recevied the check, I will notify the Revdex.com when I have the check in my had that matter has not been resolved

Business

Response:

Hi [redacted],

The check has actually been mailed out to you. If you have not received it by this Friday, please contact us about this.

Review: I made a purchase of a daybed from this company which has a huge quality issue. First of all, the website says I should not accept the item if it was damaged. However, the delivery team did not ask for a signature from me. They just left the packages out of my apartment. When I got the packages, I found a part of the furniture has been damaged and I didn't have a chance to reject the item. Then, I contact the company with email and pictures of the daybed. I said I want a replacement. After that I got a couple days off and I didn't check my email. During the weekend I decide to return the furniture and I sent an email to the company immediately because I know they are not working during the weekend, so they should read my email in Monday early morning. On Monday, I was waiting for their reply but I got nothing, so I called them after 4:00 pm try to stop the replacement. The representative told me their claim department is closed on Monday so they didn't read my email. Today's morning, I got an email from their claim department and she says "Once we receive the donation receipt, we can refund you". I called them because I was worrying about how much refund I can get since the replacement item was shipped and I need to let them know I want a full refund due to the quality issue. At the beginning, the representative told me I will not get any refund and I refuse to accept it so she transfer me to their claims Supervisor. The supervisor told me I need to pay for 15% restocking fee plus all the shipping fee which is total $235.49, the furniture I received has no longer subject to a defective furniture because the replacement item has been shipped. I told her I tried to stop the shipment of replacement item but they still refuse to give me full refund. I just want to know why I am the one who need to pay for their mistake. If there was no quality issue, I won't even ask for any refund. Now if I return the furniture, I only get $253.51 and many days of troubles back.Desired Settlement: The company should know they cause me all the troubles and I need a full refund in a Check.

Business

Response:

We have resolved this issue with the customer. We sincerely apologize for the issues.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted]i [redacted]

Review: upon unboxing the furniture for assembly many points of damage were identified on both the cocktail and side tables. attempts to communicate with seller have not resolved the issue to provide a full refund.Desired Settlement: full refund of $704.94

Business

Response:

We have been communicating with the customer about this ever since he reported the issue to us. Based on the info and pictures sent to us (of the actual items, boxes etc), the issue seems to be a transit damage but the proof of delivery shows that the customer signed the delivery as received in good condition after inspection. If the condition of the boxes have been noted before signing for the items, we can easily replace the merchandise. At this point, we can only offer customer certain discounts which completely coming from us since nothing can be claimed to either the delivery company nor the manufacturer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

the merchant's statements are inaccurate, and I have already been awarded judgment from the paypal claims dept. for a full refund upon return delivery of the furniture. I plan to ship the furniture back soon, but this resolution was not arrived at by the merchant's effort or good faith cooperation, so I feel this complaint should remain as a negative mark on their Revdex.com record.

Regards,