HomeLight, Inc.

***We apologize for the delay and lack of responseWe attempted to reach out via phone and email multiple times to verbally resolve this issue and answer any questions you may have, however we have not received response. HomeLight was experiencing issues with the profile verification
process and has implemented a solution. We have removed all record of your profile from HomeLight. Please let us know if we could be of further assistance in this matter

Hey ***, We take full ownership of this mistake and we would love if you would give us another chancePlease reach out to *** and address it to *** to set up a day and time we can give you a call.Thanks,***

Complaint: ***
I am rejecting this response because:The address I gave was not for land but a houseIt is not my fault if the agent did not take down the correct information or does not know how to use google earthWhy was I not contacted if they could not verify the addressI can send you a link to google earth showing the house
Sincerely,
*** ***

I looked at their web siteAnd contacted them to say I looked liked their conceptI've told them I'm not needing a realtor but they calledThen assigned me a realtor anywayThe person who called me never answeres his phoneSo now it's twice I've had to leave a messageWe're not movingHave no need for a realtor

Initial Business Response /* (1000, 5, 2015/11/23) */
Contact Name and Title: *** ***, Office Man
Contact Phone: XXXXXXXXXX
Contact Email: ***@homelight.com
Hello ***,
Your profile was removed when you requested removalIf you still see your name appearing in Google search results
it is because Google may take up to several business days to remove you from their resultsHowever, if you click on the profile link you will see it was removed
Thank You,
*** ***

Hey ***, We are sorry to hear about your experience with ***Here at ***, we are extra thorough with verifying all information provided to us to pass along to agentsAfter reviewing the information you provided we were unable to verify the address to the land you provided to
usWe reviewed the phone call you had and it was with our representatives by the name of earlyWe take full ownership of this mistake and we would love if you would give us another chancePlease reach out to *** and address it to *** to set up a day and time we can give you a call.Thanks,***

[redacted]We apologize for the delay and lack of response. We attempted to reach out via phone and email multiple times to verbally resolve this issue and answer any questions you may have, however we have not received response. HomeLight was experiencing issues with the profile verification...

process and has implemented a solution. We have removed all record of your profile from HomeLight. Please let us know if we could be of further assistance in this matter.

Initial Business Response /* (1000, 5, 2015/11/23) */
Contact Name and Title: [redacted], Office Man
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@homelight.com
Hello [redacted],
Your profile was removed when you requested removal. If you still see your name appearing in Google search...

results it is because Google may take up to several business days to remove you from their results. However, if you click on the profile link you will see it was removed.
Thank You,
[redacted]

I used HomeLight to find an agent to sell my home. They were totally upfront, provided me data and recommendations, and introduced me to two great realtors.

I did end up using one of their recommended agents. He said he loves working with HomeLight because they only recommend serious and qualified buyers.

Overall, great experience.