Initial Business Response / [redacted] (1000, 5, 2014/06/18) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Att.net On 3/27/we went to [redacted] & [redacted] ' house at XXXXX S [redacted] Street in [redacted] Illinois XXXXXThe Customer had no heat and we tried to repair the furnace for $1,119.97, discounted to $1.000.00, which they were charged on 3/27/On 3/28/after not being able the [redacted] 's very old furnace we suggested that Mr& Mrs [redacted] replace their very old HVAC SystemThey executed a contract with us to do so for $13,We spoke with two family members to clarify matters for the customerWe spoke to [redacted] on the phone and [redacted] in personThe Customer gave us (5) $1,deposits on their credit card which we all swiped and Mr [redacted] signed them allThe contract amount was $13,and the deposit was $6,000.00, leaving a balance of $7,We worked till very late on 3/28/with guysWe removed all the old existing equipment and brought in all the equipmentThe packing slip we have has all the equipment we brought in and left at the houseWe stayed late there that night and installed the furnace and coil and gave the customer heat for the nightWe were scheduled to come back to the house on Monday 3/31/2014, but the customer didn't answer the door for us when my three installers came back to the residence on 3/31/In Illinois Customers have a day cancellation right to rescend on any contract and the [redacted] Family did not exercise this rightEssentially the [redacted] Family signed a contract with us, had us bring all new equipment to them, had us install everything to give them heat and now they have disputed the credit card, but we have won the dispute from themWe have a signed contract, Letter sent to The [redacted] Family after they wouldn't let us return to their house, a packing slip for the equipment delivered to their house and a signed completion letterWe are currently in arbitration with the credit card dispute department
In April of our yr old mothers year old (under warranty) boiler system failedIt was EASTER week and my mother in law had out of town company for her birthday as well as for EASTER At first this was going to be a simple fix but two days into the repair it was told to us we needed a entire replacement My out of town brother in law was residing at the time in the cold home and working with [redacted] to facilitate the repair We never given a written estimate only a promise that all but $deductible would be covered under what was sure to be a power surge claim Unfortunately we were distracted by our car being in a accident on the same day the boiler quit working Distracted by birthday party and EASTER plans I was persuaded to let repairs continue [redacted] was called when [redacted] told us it would be covered under a power surge claim He continued to work and replace the unit with lots of workers all during our party weekend before EASTER SundayWhat looked to be a blessing of service has turned to be a Nightmare! He removed the boiler before [redacted] could examine the parts and for almost a year now we have been fighting to have those parts examined HomeOwner wants some proprietary agreements to be signed by [redacted] before they will let the parts( that should have never been removed from the site) be examined! Those parts belong to us and we have petitioned to pick them up so they can be examined away from whatever proprietary issues Homeowners are protecting We have been denied acess We thave been charged almost $14,for a replacement with no resolution to have [redacted] examine these parts This in our opinion is unfair business practice! I have over documented emails and $dollars in lawyer phone calls trying to resolve this issue! We will not let this issue be swept under the rug [redacted] claimed because it was a Holiday weekend, and because my mother in law was elderly [redacted] would consider those extenuating circumstances and he was certain the replacement should be coveredand continued before a inspector could come A rush iof installation that we have lived to regret! My experience with this Vendor has been very disappointingThey are very accommodating and install quickly leaving promises in their wake They have done nothing to help this be a viable claim that we can get reimbursed Why?? Could it be as we has since learn that their prices for product and man hours are outrageous? They were paid in full before they left the home back in April of it is now April 7, and we are still PLEADING with Homeowner helpers to resolve this issue! You be the judge if this is a company you want to risk doing business with
Initial Business Response / [redacted] (1000, 5, 2014/06/27) */ These allegations are completely untrue and the new part about someone going into their bedroom and stealing their social security cards is new to this complaint that was originally filedNo one from Homeowner Helper was ever in there bedroom or upstairs without being followed by the HomeownerThis Customer never told anyone before this rebuttal that their social security cards were stolen out of their bedroomThis includes the Blue Island Police DepartmentWe provided a service for this Customer per the contracts we had with them and after we installed a new furnace and got them heat they would not let us return to finish the air conditioner and they disputed their credit card transactions which we later won and we have placed a lien on their property as the court thought we had sufficient evidence to doI would strongly hope that Revdex.com does not publicly post unproven or previously reported stuff on it's website regarding our company Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/07/10) */ Final Business Response / [redacted] (4000, 16, 2014/07/22) */ We are currently in arbitration with this customer with our Credit Card Merchant Processing Company We are in negotiations with The [redacted] ' Attorney Our position is that we did nothing wrong with the Customer and we followed our contract that we had with them 7/25/info from business: We received a letter in the mail from [redacted] today 7/25/saying that we did not respond to the complaint, but we are showing responded on 7/22/ We had a contract with the ConsumerWe allowed them to read it and we went over it with their Family to help them understand since there seemed to be some language barriersWe never stole anything from the Consumer and the Consumer never saw us steal any of their property per their statementThey are only accusing us of itWe did not charge the Customer $13,000, but only $6,They disputed this with the Credit Card Company and we won the disputeA Judge in a Circuit Court thought we had a right to file a lien on their property and we didWe are asking for arbitration with the Credit Card Company, but we do not believe the Consumer is agreeing for arbitration Final Consumer Response / [redacted] (4200, 18, 2014/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Homeowner Helper Incdid not discuss the contract with Mr& Mrs [redacted] the repairman just told Mr [redacted] to sign papers and that they would fix the problemThe repairman left the home after the contract was signed saying he would return in minutes to begin the workMr [redacted] phoned the repairman after waiting hours later and was told that he would not return until the following day at which time Mr [redacted] became suspicious of the matter Due to the language barrier of not understanding English by Mr [redacted] we feel that he was taken advantage of and charged inflated charges Mr [redacted] will not be satisfied until his $13,is refunded and the lien on his house removedHomeowner Helper Inccan come take all their equipment from the [redacted] home since the work was never completed Mr& Mrs [redacted] are retired seniors living on a fixed income and if this injustice is not resolved it will cause them financial hardshipThis is a typical case of seniors being taken advantage of by repair companies with malicious intentions! We ask that the Revdex.com help to correct this vicious crime
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Att.net We went out to this Customer's house and charged them $120.00, which consisted of a trip charge and a diagnosis fee We were trying to be nice about this, but I guess we have no choice but to explain since it has went to this step All of our Employees are refusing to come to your house due to the animal litter issue throughout the house and in the basementSeveral Employees have gotten sick working there before At this point we have only charged you for what we did, which was come to the house and diagnose the issue If you cannot wait till we can find an employee willing to work and breath in your house then please call another CompanyWe left you a message this morning at 11:30AM but got a voicemail Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) If this was the issue, they should have said something up frontSurely I could and would provide hazmat protection if they had noneThis can't possibly be the first "animal odor" house they've encounteredI have seen worseWe can also gladly take other precautionsI understandBetter than he thinksI do minister work at nursing homes Job is still his if he wants itThey do good workI wouldn't have called them if they didn't Final Business Response / [redacted] (4000, 13, 2015/08/03) */ Mr [redacted] , Thank you for admitting that we do good workWe definitely try and it's tough in extreme temperatures to please every Customer
Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ This Customer has been sent to collections and we have filed a lien on the property in question We are also assisting in a current fraud investigation with this Customer These complaints and issues have been addressed through your reviews and s past complaint Our Attorney has informed for us to not comment Justice will be delivered on this one soon Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business has a bully representing themHow can a bill be sent to collections when it is not over due? How does a lein be put on a yr olds home when bill is not being refused to be Paid? [redacted] was called to examine a failed hot water heater he installed the year beforeHe wants $for two very short trips to the home That is what is being contested...$outrageous amount when he did nothing to repair the unit He did not get the job be caused he LIED [redacted] was suppose to have ordered the part and repaired for our yr old home bound mom while we were in [redacted] She is incontinent and needs hot water to keep cleanHe claimed he would do this and did notDid not care she was without waterHe stalled almost weeks till we got home, so he could get upfront money for the repairBTW THE next vendor came out and repaired w/o any upfront $ He was to FINALLY RETURN parts from the former install to moms home, so we could have a insurance adjuster examineWE wanted a homeowner insurance claim to finally be submitted and reviewed Our insurance company was willing [redacted] said he Finally would return the parts that belong to the homeowner that he has had at his shop, so we could accomplish this AND HE LIED, He said he forgot...really! Two times he could have brought what was rightfully ours He continues to impede our right to get reimbursementHe controls our parts at his place of business when HE SHOULD NEVER HAVE REMOVED THEM FROM THE HOME IN THE FIRST PLACE BECAUSE HE IS NOT TRUSTWORTHY AND DOES NOT DO WHAT IS RIGHT AND ETHICAL HE DID NOT GET THE JOB (His claim about fraud on our part is bogus and ridiculous ...simply a tatic to divert attention and shows him to be a vindictive dishonest man) I remember after our very first meeting w him I asked him , since he had been paid upfront the $13,for the first repair, what would prevent him from forgetting about our claim and going on to his new business(We wanted to pay for parts and labor and wait for the insurance claim money once the adjuster met with him) [redacted] should have Never removed the damaged parts to his place of business and he knew that! He looked us in the eye and said not to worry, everything he took would prove it was a outside power surge that did the damage and therefore a claim Just as feared [redacted] went on to new business and Never made time for our adjuster to examine Nor did he return the parts to us so we could have them examined! Just as I feared...he did not do what he promised or what was fair to our mom the homeowner Why give this business a second chance? We thought we had to use original installer for warranty Plus We had a chance when the new hot water tank failed for him to get the job which was under warranty and do the right thing by returning the parts to the basementHe DID NOT He lied again! He claimed he forgotTwo times...when he knew for a whole year this is what we have wanted! Really two times?! We do not feel his trip charges of $is even close to being fairInstead they reflect a angry business man who is vindictiveFor not getting hired $for two shirt trips to the home without any repairSound fair to you? Standard in the business in $as proofed by his statement a year ago and as proffer by what a new repair service charged us this yearWe are willing to pay two trip charges of and one hour of labor at a generous $ We are fair and honest peopleThis business in our case has not been fair! This BULLY said he put the bill in collections and put a lien on the house for a bill that is not even overdue! Does this sound fair to you? Please publish this so others will beware of doing business with this company Resolution I would be willing to pay the whole unfairu $inflated bill for him just showing up IF HE WOULD RETURN ALL PARTS AND PHOTOS ON THE INTIAL INSTALL! Simple fix ...why won't he do what is fair? Ask him! His reply to our complaint is that justice will be served very soonI pray to God this is the truth finally coming from his mouth, because it will fall on the pleasant boundaries of our side! Final Business Response / [redacted] (4000, 9, 2015/06/01) */ When a proven confirmed power surge damages equipment under warranty it is no longer under warranty unless you defraud the Manufacturer into thinking that it was not damaged by a power surge No parts were ordered by U.SBecause no authorization of work was signed and no deposit was given for the part
Initial Business Response / [redacted] (1000, 8, 2014/07/25) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Att.net [redacted] & [redacted] have been our Customers since early We have been servicing their furnce and air conditioner since thenWe installed their new furnace in October of On April 28th, Homeowner Helper had a service inspection on Ms [redacted] 's system, where the Service Technician found damage on the year furnace and subsequently the Air Conditioner, which was years oldHomeowner Helper, Incentered into a contract with Ms [redacted] to replace the furnace and air conditioner and remove the old unitsEverything that was promised in the contract was delivered and Ms [redacted] executed a completion certificate to usIt is up to Ms [redacted] to work with her insurance to get reimbursed for any covered damageAlso Ms [redacted] talked and checked with her Son on the price of the System overnight and he confirmed that the price was similar to what he had just paid to get the same done at his houseAny damage that was caused to the original furnace was damage not covered under the manufacturers warranty Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Homeowner Helper held back key information that AAA Insurance needed to process my claim: explanation as to the damage to the year old furnace and why it could not be repaired make the furnace parts available to the claims adjuster to be inspected 3.photos of the old furnace they were taking while dismantling it There is no way my claim could proceed without Homeowners involvement I complained to the Revdex.com on July 13,and on July 15,Homeowners Helper used my [redacted] Card information to charge $to my accountThis is FRAUDMy account was paid on May 5,My sister had work done by them the end of 2013-last month (June) they used her credit card information to place two separate charges of $each on her [redacted] Cardthis is criminal and fraudulent activity on their part When the AAA insurance adjuster [redacted] first contacted [redacted] about inspecting the furnace parts, a heated argument ensued with [redacted] threatening the claim adjuster with physical harmMr [redacted] phoned me about this argument and I contacted [redacted] and he promised to allow the furnace parts to be inspected I have contacted the Fraud Department of [redacted] Card to dispute the $charge and have filed a police report against [redacted] for fraud and unethical business practicesLooking at some of the previous complaints about this businessI am not the only person he has done this toHow can Revdex.com support a business like this? Final Business Response / [redacted] (4000, 15, 2014/08/15) */ Our Company requests arbitration with this Customer
Initial Business Response / [redacted] (1000, 5, 2014/06/18) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Att.net On 3/27/we went to [redacted] & [redacted] ' house at XXXXX S [redacted] Street in [redacted] Illinois XXXXXThe Customer had no heat and we tried to repair the furnace for $1,119.97, discounted to $1.000.00, which they were charged on 3/27/On 3/28/after not being able the [redacted] 's very old furnace we suggested that Mr& Mrs [redacted] replace their very old HVAC SystemThey executed a contract with us to do so for $13,We spoke with two family members to clarify matters for the customerWe spoke to [redacted] on the phone and [redacted] in personThe Customer gave us (5) $1,deposits on their credit card which we all swiped and Mr [redacted] signed them allThe contract amount was $13,and the deposit was $6,000.00, leaving a balance of $7,We worked till very late on 3/28/with guysWe removed all the old existing equipment and brought in all the equipmentThe packing slip we have has all the equipment we brought in and left at the houseWe stayed late there that night and installed the furnace and coil and gave the customer heat for the nightWe were scheduled to come back to the house on Monday 3/31/2014, but the customer didn't answer the door for us when my three installers came back to the residence on 3/31/In Illinois Customers have a day cancellation right to rescend on any contract and the [redacted] Family did not exercise this rightEssentially the [redacted] Family signed a contract with us, had us bring all new equipment to them, had us install everything to give them heat and now they have disputed the credit card, but we have won the dispute from themWe have a signed contract, Letter sent to The [redacted] Family after they wouldn't let us return to their house, a packing slip for the equipment delivered to their house and a signed completion letterWe are currently in arbitration with the credit card dispute department
In April of our yr old mothers year old (under warranty) boiler system failedIt was EASTER week and my mother in law had out of town company for her birthday as well as for EASTER At first this was going to be a simple fix but two days into the repair it was told to us we needed a entire replacement My out of town brother in law was residing at the time in the cold home and working with [redacted] to facilitate the repair We never given a written estimate only a promise that all but $deductible would be covered under what was sure to be a power surge claim Unfortunately we were distracted by our car being in a accident on the same day the boiler quit working Distracted by birthday party and EASTER plans I was persuaded to let repairs continue [redacted] was called when [redacted] told us it would be covered under a power surge claim He continued to work and replace the unit with lots of workers all during our party weekend before EASTER SundayWhat looked to be a blessing of service has turned to be a Nightmare! He removed the boiler before [redacted] could examine the parts and for almost a year now we have been fighting to have those parts examined HomeOwner wants some proprietary agreements to be signed by [redacted] before they will let the parts( that should have never been removed from the site) be examined! Those parts belong to us and we have petitioned to pick them up so they can be examined away from whatever proprietary issues Homeowners are protecting We have been denied acess We thave been charged almost $14,for a replacement with no resolution to have [redacted] examine these parts This in our opinion is unfair business practice! I have over documented emails and $dollars in lawyer phone calls trying to resolve this issue! We will not let this issue be swept under the rug [redacted] claimed because it was a Holiday weekend, and because my mother in law was elderly [redacted] would consider those extenuating circumstances and he was certain the replacement should be coveredand continued before a inspector could come A rush iof installation that we have lived to regret! My experience with this Vendor has been very disappointingThey are very accommodating and install quickly leaving promises in their wake They have done nothing to help this be a viable claim that we can get reimbursed Why?? Could it be as we has since learn that their prices for product and man hours are outrageous? They were paid in full before they left the home back in April of it is now April 7, and we are still PLEADING with Homeowner helpers to resolve this issue! You be the judge if this is a company you want to risk doing business with
Initial Business Response / [redacted] (1000, 5, 2014/06/27) */ These allegations are completely untrue and the new part about someone going into their bedroom and stealing their social security cards is new to this complaint that was originally filedNo one from Homeowner Helper was ever in there bedroom or upstairs without being followed by the HomeownerThis Customer never told anyone before this rebuttal that their social security cards were stolen out of their bedroomThis includes the Blue Island Police DepartmentWe provided a service for this Customer per the contracts we had with them and after we installed a new furnace and got them heat they would not let us return to finish the air conditioner and they disputed their credit card transactions which we later won and we have placed a lien on their property as the court thought we had sufficient evidence to doI would strongly hope that Revdex.com does not publicly post unproven or previously reported stuff on it's website regarding our company Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/07/10) */ Final Business Response / [redacted] (4000, 16, 2014/07/22) */ We are currently in arbitration with this customer with our Credit Card Merchant Processing Company We are in negotiations with The [redacted] ' Attorney Our position is that we did nothing wrong with the Customer and we followed our contract that we had with them 7/25/info from business: We received a letter in the mail from [redacted] today 7/25/saying that we did not respond to the complaint, but we are showing responded on 7/22/ We had a contract with the ConsumerWe allowed them to read it and we went over it with their Family to help them understand since there seemed to be some language barriersWe never stole anything from the Consumer and the Consumer never saw us steal any of their property per their statementThey are only accusing us of itWe did not charge the Customer $13,000, but only $6,They disputed this with the Credit Card Company and we won the disputeA Judge in a Circuit Court thought we had a right to file a lien on their property and we didWe are asking for arbitration with the Credit Card Company, but we do not believe the Consumer is agreeing for arbitration Final Consumer Response / [redacted] (4200, 18, 2014/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Homeowner Helper Incdid not discuss the contract with Mr& Mrs [redacted] the repairman just told Mr [redacted] to sign papers and that they would fix the problemThe repairman left the home after the contract was signed saying he would return in minutes to begin the workMr [redacted] phoned the repairman after waiting hours later and was told that he would not return until the following day at which time Mr [redacted] became suspicious of the matter Due to the language barrier of not understanding English by Mr [redacted] we feel that he was taken advantage of and charged inflated charges Mr [redacted] will not be satisfied until his $13,is refunded and the lien on his house removedHomeowner Helper Inccan come take all their equipment from the [redacted] home since the work was never completed Mr& Mrs [redacted] are retired seniors living on a fixed income and if this injustice is not resolved it will cause them financial hardshipThis is a typical case of seniors being taken advantage of by repair companies with malicious intentions! We ask that the Revdex.com help to correct this vicious crime
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Att.net We went out to this Customer's house and charged them $120.00, which consisted of a trip charge and a diagnosis fee We were trying to be nice about this, but I guess we have no choice but to explain since it has went to this step All of our Employees are refusing to come to your house due to the animal litter issue throughout the house and in the basementSeveral Employees have gotten sick working there before At this point we have only charged you for what we did, which was come to the house and diagnose the issue If you cannot wait till we can find an employee willing to work and breath in your house then please call another CompanyWe left you a message this morning at 11:30AM but got a voicemail Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) If this was the issue, they should have said something up frontSurely I could and would provide hazmat protection if they had noneThis can't possibly be the first "animal odor" house they've encounteredI have seen worseWe can also gladly take other precautionsI understandBetter than he thinksI do minister work at nursing homes Job is still his if he wants itThey do good workI wouldn't have called them if they didn't Final Business Response / [redacted] (4000, 13, 2015/08/03) */ Mr [redacted] , Thank you for admitting that we do good workWe definitely try and it's tough in extreme temperatures to please every Customer
Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ This Customer has been sent to collections and we have filed a lien on the property in question We are also assisting in a current fraud investigation with this Customer These complaints and issues have been addressed through your reviews and s past complaint Our Attorney has informed for us to not comment Justice will be delivered on this one soon Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business has a bully representing themHow can a bill be sent to collections when it is not over due? How does a lein be put on a yr olds home when bill is not being refused to be Paid? [redacted] was called to examine a failed hot water heater he installed the year beforeHe wants $for two very short trips to the home That is what is being contested...$outrageous amount when he did nothing to repair the unit He did not get the job be caused he LIED [redacted] was suppose to have ordered the part and repaired for our yr old home bound mom while we were in [redacted] She is incontinent and needs hot water to keep cleanHe claimed he would do this and did notDid not care she was without waterHe stalled almost weeks till we got home, so he could get upfront money for the repairBTW THE next vendor came out and repaired w/o any upfront $ He was to FINALLY RETURN parts from the former install to moms home, so we could have a insurance adjuster examineWE wanted a homeowner insurance claim to finally be submitted and reviewed Our insurance company was willing [redacted] said he Finally would return the parts that belong to the homeowner that he has had at his shop, so we could accomplish this AND HE LIED, He said he forgot...really! Two times he could have brought what was rightfully ours He continues to impede our right to get reimbursementHe controls our parts at his place of business when HE SHOULD NEVER HAVE REMOVED THEM FROM THE HOME IN THE FIRST PLACE BECAUSE HE IS NOT TRUSTWORTHY AND DOES NOT DO WHAT IS RIGHT AND ETHICAL HE DID NOT GET THE JOB (His claim about fraud on our part is bogus and ridiculous ...simply a tatic to divert attention and shows him to be a vindictive dishonest man) I remember after our very first meeting w him I asked him , since he had been paid upfront the $13,for the first repair, what would prevent him from forgetting about our claim and going on to his new business(We wanted to pay for parts and labor and wait for the insurance claim money once the adjuster met with him) [redacted] should have Never removed the damaged parts to his place of business and he knew that! He looked us in the eye and said not to worry, everything he took would prove it was a outside power surge that did the damage and therefore a claim Just as feared [redacted] went on to new business and Never made time for our adjuster to examine Nor did he return the parts to us so we could have them examined! Just as I feared...he did not do what he promised or what was fair to our mom the homeowner Why give this business a second chance? We thought we had to use original installer for warranty Plus We had a chance when the new hot water tank failed for him to get the job which was under warranty and do the right thing by returning the parts to the basementHe DID NOT He lied again! He claimed he forgotTwo times...when he knew for a whole year this is what we have wanted! Really two times?! We do not feel his trip charges of $is even close to being fairInstead they reflect a angry business man who is vindictiveFor not getting hired $for two shirt trips to the home without any repairSound fair to you? Standard in the business in $as proofed by his statement a year ago and as proffer by what a new repair service charged us this yearWe are willing to pay two trip charges of and one hour of labor at a generous $ We are fair and honest peopleThis business in our case has not been fair! This BULLY said he put the bill in collections and put a lien on the house for a bill that is not even overdue! Does this sound fair to you? Please publish this so others will beware of doing business with this company Resolution I would be willing to pay the whole unfairu $inflated bill for him just showing up IF HE WOULD RETURN ALL PARTS AND PHOTOS ON THE INTIAL INSTALL! Simple fix ...why won't he do what is fair? Ask him! His reply to our complaint is that justice will be served very soonI pray to God this is the truth finally coming from his mouth, because it will fall on the pleasant boundaries of our side! Final Business Response / [redacted] (4000, 9, 2015/06/01) */ When a proven confirmed power surge damages equipment under warranty it is no longer under warranty unless you defraud the Manufacturer into thinking that it was not damaged by a power surge No parts were ordered by U.SBecause no authorization of work was signed and no deposit was given for the part
Initial Business Response / [redacted] (1000, 8, 2014/07/25) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Att.net [redacted] & [redacted] have been our Customers since early We have been servicing their furnce and air conditioner since thenWe installed their new furnace in October of On April 28th, Homeowner Helper had a service inspection on Ms [redacted] 's system, where the Service Technician found damage on the year furnace and subsequently the Air Conditioner, which was years oldHomeowner Helper, Incentered into a contract with Ms [redacted] to replace the furnace and air conditioner and remove the old unitsEverything that was promised in the contract was delivered and Ms [redacted] executed a completion certificate to usIt is up to Ms [redacted] to work with her insurance to get reimbursed for any covered damageAlso Ms [redacted] talked and checked with her Son on the price of the System overnight and he confirmed that the price was similar to what he had just paid to get the same done at his houseAny damage that was caused to the original furnace was damage not covered under the manufacturers warranty Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Homeowner Helper held back key information that AAA Insurance needed to process my claim: explanation as to the damage to the year old furnace and why it could not be repaired make the furnace parts available to the claims adjuster to be inspected 3.photos of the old furnace they were taking while dismantling it There is no way my claim could proceed without Homeowners involvement I complained to the Revdex.com on July 13,and on July 15,Homeowners Helper used my [redacted] Card information to charge $to my accountThis is FRAUDMy account was paid on May 5,My sister had work done by them the end of 2013-last month (June) they used her credit card information to place two separate charges of $each on her [redacted] Cardthis is criminal and fraudulent activity on their part When the AAA insurance adjuster [redacted] first contacted [redacted] about inspecting the furnace parts, a heated argument ensued with [redacted] threatening the claim adjuster with physical harmMr [redacted] phoned me about this argument and I contacted [redacted] and he promised to allow the furnace parts to be inspected I have contacted the Fraud Department of [redacted] Card to dispute the $charge and have filed a police report against [redacted] for fraud and unethical business practicesLooking at some of the previous complaints about this businessI am not the only person he has done this toHow can Revdex.com support a business like this? Final Business Response / [redacted] (4000, 15, 2014/08/15) */ Our Company requests arbitration with this Customer