Homeowners Association Management, Inc.

Initial Business Response /* (1000, 8, 2016/08/18) */
As property manager, I was alerted to the flood referenced in this complaint around 7:pm that Saturday night and immediately dispatched *** to mobilize their crewsThey were on-site soon and the Historic *** Board President
met them to authorize any work to be doneHe decided not to employ their services that night given that event was less severe than previous floodsAgain, this decision was authorized by Board President along with further courtyard cleanup in the days to follow by landscaper although our maintenance crews cleared drains and debris in first few days following the event
I remained in constant contact with the first responders to this event that Saturday night until 10:pm and was on-site Monday morning with Board members to assess the situation*** was brought back later that week for some relatively minor cleanup and drying with dehumidifiers in basementThis community was never charged for my personal time assisting Saturday night and I continued my contact with vendors on Sunday, again, my personal time and no chargeI hope the owner who lodged this complaint now sees more of the effort made by professional property managers in emergency situations and understand that we fulfilled every aspect of our responsibilities and beyond
We have a protocol for reviewing documents and this owner is welcome to contact our office to arrange a review of assessmentVisitors arriving unannounced on a Friday afternoon close to 5:demanding instant results may be disappointed although I tried to assist them in parking lot with their questions
Thank you,
Tom B***
HOA Management
Initial Consumer Rebuttal /* (3000, 10, 2016/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The night of the flood, or the rest of the weekend following the flood is not what is being questionedIt has been over a month and the court yard has still not been touched aside from the clean up that I did the Monday following the floodI have been contacted by the HOA president regarding future "improvements" of the courtyard, but there is still trash laying around from the flood incident on June 16thI do appreciate the Property Manager taking time out of his weekend to assist the Property that he Manages
As far as the protocols for viewing documents, no such thing has been explained to meWe were only told in the parking lot (we weren't even invited into his office) that we couldn't "barge" in there at 5:on a Friday, although we had plenty of time to do what was needed to follow protocols if we had a Property Manager who was willing to assistAlso, I was told by our Property Manager that he would give us a call to schedule a time to view the votes for the assessmentNo phone call has been madeI have made attempts since then to schedule an appointment, and when I call the receptionist explains that he is not in the officeI have tried at various times through out the day thinking he may not always be in the officeStill, after my complaint through the Revdex.com, he has not reached out to me to assist meHe knows who I am, clearly
I have been very nice and understanding but now I have had enoughIt's shady that our Property Manager has not reached out to me after he said he would knowing that I was interested in reviewing the results of the votesFor that, I do not find him very professional
Final Business Response /* (4000, 12, 2016/08/26) */
I have reached out to Mr*** this morning via email in an attempt to explain the protocol to review association books and records and to invite him to the next Board meeting in case he had any other items of concern remaining for the BoardIn this email I explained that the owner with him that Friday at our office had received a return phone from me the next week regarding that same Request Form to Access Association Books and Records and it was my expectation she would share that with Mr***I believe that may have contributed to some of the confusion since the unexpected visit to our office and our discussion in parking lotMy hope is that he will accept one of the two options presented in that email to meet and discuss any problemsThe Board of Directors has scheduled their meeting in less than two weeks and I will provide all details and put his issues on agendaI will make every reasonable effort then and in future to assist this owner and all owners of the Historic *** HOA
Thank you,
Tom B***
HOAM, Inc

Initial Business Response /* (1000, 8, 2016/08/18) */
As property manager, I was alerted to the flood referenced in this complaint around 7:pm that Saturday night and immediately dispatched *** to mobilize their crewsThey were on-site soon and the Historic *** Board President
met them to authorize any work to be doneHe decided not to employ their services that night given that event was less severe than previous floodsAgain, this decision was authorized by Board President along with further courtyard cleanup in the days to follow by landscaper although our maintenance crews cleared drains and debris in first few days following the event
I remained in constant contact with the first responders to this event that Saturday night until 10:pm and was on-site Monday morning with Board members to assess the situation*** was brought back later that week for some relatively minor cleanup and drying with dehumidifiers in basementThis community was never charged for my personal time assisting Saturday night and I continued my contact with vendors on Sunday, again, my personal time and no chargeI hope the owner who lodged this complaint now sees more of the effort made by professional property managers in emergency situations and understand that we fulfilled every aspect of our responsibilities and beyond
We have a protocol for reviewing documents and this owner is welcome to contact our office to arrange a review of assessmentVisitors arriving unannounced on a Friday afternoon close to 5:demanding instant results may be disappointed although I tried to assist them in parking lot with their questions
Thank you,
Tom B***
HOA Management
Initial Consumer Rebuttal /* (3000, 10, 2016/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The night of the flood, or the rest of the weekend following the flood is not what is being questionedIt has been over a month and the court yard has still not been touched aside from the clean up that I did the Monday following the floodI have been contacted by the HOA president regarding future "improvements" of the courtyard, but there is still trash laying around from the flood incident on June 16thI do appreciate the Property Manager taking time out of his weekend to assist the Property that he Manages
As far as the protocols for viewing documents, no such thing has been explained to meWe were only told in the parking lot (we weren't even invited into his office) that we couldn't "barge" in there at 5:on a Friday, although we had plenty of time to do what was needed to follow protocols if we had a Property Manager who was willing to assistAlso, I was told by our Property Manager that he would give us a call to schedule a time to view the votes for the assessmentNo phone call has been madeI have made attempts since then to schedule an appointment, and when I call the receptionist explains that he is not in the officeI have tried at various times through out the day thinking he may not always be in the officeStill, after my complaint through the Revdex.com, he has not reached out to me to assist meHe knows who I am, clearly
I have been very nice and understanding but now I have had enoughIt's shady that our Property Manager has not reached out to me after he said he would knowing that I was interested in reviewing the results of the votesFor that, I do not find him very professional
Final Business Response /* (4000, 12, 2016/08/26) */
I have reached out to Mr*** this morning via email in an attempt to explain the protocol to review association books and records and to invite him to the next Board meeting in case he had any other items of concern remaining for the BoardIn this email I explained that the owner with him that Friday at our office had received a return phone from me the next week regarding that same Request Form to Access Association Books and Records and it was my expectation she would share that with Mr***I believe that may have contributed to some of the confusion since the unexpected visit to our office and our discussion in parking lotMy hope is that he will accept one of the two options presented in that email to meet and discuss any problemsThe Board of Directors has scheduled their meeting in less than two weeks and I will provide all details and put his issues on agendaI will make every reasonable effort then and in future to assist this owner and all owners of the Historic *** HOA
Thank you,
Tom B***
HOAM, Inc

Please note that the person complaining is not an owner.? The management and Board were in the process of working on a date and location for the annual meeting.? The annual meeting takes place in the fall and the proper letters were sent to the owners.? The Board of Directors and
management are aware that the governing documents call for a fifteen day notice to be mailed to the owners.? The owners choose who is elected to the Board of Directors and the Board of Directors choose who holds what position.? This process has been reviewed by the association's attorney and council had no issues with the way the annual meeting is held.? The annual meeting is scheduled? for September 28th and the notices were mailed on September 12th.? We were not given any indication that the above was an issue prior to the complaint being made with your office.If there are any other questions or concerns, we are happy to address them.?

Initial Business Response /* (1000, 5, 2016/08/17) */
I was unaware this issue had occurred, however, this owner is a member of an HOA I manage and I wanted her to be assured that I have since contacted the owner of *** Landscaping to make sure the crews avoid any damage to fencingI also wanted
to explain that we rarely provide the personal cell phone numbers for vendors, only a general office number if they have oneMost often, we provide an email address if needed and the email address for the owner of ** is *** However, the best course of action and standard protocol is to have owner speak directly to the association manager or email them about any problems so we can resolve them directly with vendor or Board of DirectorsWe certainly regret this owner had a negative experience with any of the staff hereMoving forward, my hope is that I can personally speak with this owner should any problems occur and I will handle them directly
Thank you,
Tom B***
HOA Management
Initial Consumer Rebuttal /* (3000, 7, 2016/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response for several reasonsThe first reason being MrB*** was aware there was an issue I had with *** LandscapingI emailed him on August 6th informing MrB*** that I have had on going issues with the landscaping crew from ***I never once asked for a personal cell phone number for the company nor would I expect to receive a personal cell phone number in regards to my issueThe only thing I asked for was for a number to contact the business atI informed MrB*** that there was no numbers listed for this company onlineAS a matter of fact there is no information listed for this company onlineWhen emailing MrB*** with a brief description of our problems we have had with this companyMrB*** never once asked could he help with the issue nor did he ask for us to explain the issueMr B***'s only response to my email was " You can contact ** owner, ***, via email, I have copied him on this message so he can reply directly." I was able to obtain Mr***'s email addressI have since emailed Mr*** twice explaining our concerns and we still have not received a single response from *** Landscaping, nor I have received any additional emails from MrB*** asking if the problem has been resolvedI still have all emails that have been sent and received from MrB*** and Mr***All I am asking is that someone contact me with some sort of resolution to this issueMr***, MrB*** and the female who answered the phone at the HOA office have all disregarded the issue that we have
Final Business Response /* (4000, 9, 2016/08/19) */
It is our responsibility to contact the landscaper to tell him about issues We have done that, which is what we are suppose to doIt is the policy of most management companies to be the go between vendors and Homeowners It causes too much confusion The vendor takes his orders from us as we take our orders from the Board
I am sorry that the homeowner was treated rudely as she said and she should of been sent to speak with the property managerI have spoken with the receptionist in anticipation that this will not happen again
Again, we have contacted the vendor and will ask if Homeowner will contact me, Sara B***, President of Homeowners Association Management, Inc., if this happens again with the landscaper

Initial Business Response /* (1000, 5, 2016/07/21) */
***Please see attached documentation provided by the business.***
From: Patricia W*** (mailto:***@hoaminc.com)
Sent: Wednesday, July 20, 2:PM
To: *** ; Sara B*** ; Annette Cox
Cc: Robin O*** ; Jason R*** ;
***@kw.com
Subject: RE: (SPAM) Automatic reply: Revdex.com Complaint Case# *** (Ref*)
To Whom It May Concern:
Re: Revdex.com Complaint #***
Complainant: W***
***
High Point, NC
I spoke with Mr*** on Monday, July 18th and again on Tuesday, July 19, and as far as I know he is satisfied with the resolution on his account He has been instructed to send a check to my attention and is agreeable with the amount quoted
With regard to his original complaint, I have attached documents to verify the following:
Documentation of a Statement sent to him on 4/5/to *** This statement was not returned by the USPS to our office for any reason
Documentation of a Statement sent to him on 5/5/to his new address at ***, ***, High Point, NC This statement was also not returned by the USPS to this office
Letter of Intent dated 6/3/16, demand for payment within days of the date of the letter with a Statement attached and the following statement at the bottom of the Statement "Payment in Full must reach our office by no later than June 20, 2016." This letter was mailed to both the Property Address and the Alternate Address as required by law Neither was returned to our office by the USPS for any reason
On July 8, Mr*** was sent another Statement because interest was charged on June and the balance owed had changed A due date is generated by the system
When Mr*** called Friday afternoon he spoke with our Receptionist While she is trained in many aspects of Property Management and is extremely helpful to most owners who call concerning their balance she does not do the accounting and had limited access to his accounting files I was unavailable at the time he called and he would not leave me a message His request to speak to the Property Manager was not refused, he was told that the Property Manager for his Association had left for the day and would return on Monday
Mr*** did not attempt to make any portion of the payment on his dues until July 14, 2016, not even the $per month he has stated he was under the impression he could pay If he had made these monthly payments, the collection measures would not have been initiated His account was sent to the Attorney on July 14, and at that time a hold was placed on his account After I spoke with him, I immediately contacted the Attorney and the collection process has been placed on hold until August 1st
When I spoke with him on Monday, his biggest concern was that this was going to be reported to a collection agency and that he could lose his job for itWe have accommodated his concern at this time
Currently his account balance is still open He has been given instructions on how to make the payment and there is nothing that would stop him from doing so We will give him until the end of July to make the payment but will process to collection in August if we go not receive this payment
Please feel free to contact us if we can be of any further assistance
Thank you,
Patricia W***
Accounting
HOA Management, Inc
***
Greensboro, NC 27419-
Phone: ***
Fax: ***
Initial Consumer Rebuttal /* (3000, 7, 2016/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are a number of issues with the response that was provided
I was never given an option of paying $per month, as each bill listed only the full amount due
While HOAM claims that a letter was sent with a day period, I never received it Regardless of this, the bill sent on July 8th (which conveniently wasn't attached in the response) provides a due date of 7/with no mention of the account being turned over to a lawyer Regardless of previous letters, you can't simply send a bill with a due date and use the "automatically generated" excuse as a reason for not paying An assumption (even if I had received the previous letter) would be made that this new bill supercedes an earlier letter where no action was takenThis clearly is a violation of FDCPA guidelines
I was told by my local HOA that approval must be given before any accounts can be turned over to a lawyer I was told that this hadn't taken place at the time my payment was returned In addition, I was told that no accounts were to be sent to a lawyer prior to being year past due, per the agreement my home HOA has with HOAM In fairness, this may be miscommunication on the part of my HOA, but as I do not have access to this contract, I have to accept their word at face value
While MsW*** may be correct that the receptionist is limited in her knowledge, I was never told that I asked for a manager as a result of her rudeness, not because I was made aware that anothrr person has more knowledge of the situation The receptionist I spoke to continually told me that it was my fault it was with the lawyer, that the bill I received didn't "matter", and that they are completely unable to speak with me I was never made aware that I needed to speak to someone more knowledgeable, not offered the opportunity to leave a message until after I requested a manager (this was on the second phone call after I was hung up on)
The only reason my account was able to be corrected, per MsW*** was because I happened to pay on 7/14, the day before accounts were turned over to the lawyer They blamed the error on their processing system Had this been a more professional company, they would have checked to make sure payments in process through their system were filtered out before sending to a lawyer I made the payment (after speaking with the same receptionist who provided me the account number and total due) online through their system The faults of their system should not be the responsibility of the consumer
I see that the payment has cleared through my bank as of this morning, I will assume that this satisfies my debt However, I cannot in good conscious remove this Revdex.com complaint due to the significant amount of issues related to this I was lucky because of the timing of my payment, but there are a number of other people within my neighborhood whose accounts are currently with a lawyer when they still have until 7/to pay, according to the bills sent by this company Their inability to properly send statement should not be the fault of the consumer
Final Business Response /* (4000, 9, 2016/07/29) */
Mr***'s refusal to drop this complaint has us completely baffled We have addressed every issue and provided all documentation to support our position We have accepted his payment in full to clear his account and interceded with the Attorney's office to keep any fees from being charged to him I have spoken with him several times including July 18, July and lastly on July 21st to tell him his payment had posted and the account was clear He did not express any further issues with me at that time
In direct response to his last statement:
He was not given an option of paying his dues @ $per month because the Dues are Annual, are due on January 1st and they do not include an option of making monthly payments Payment Plans have been made with other owners but they have contacted the HOA or us to make those arrangements and no contact was ever received from Mr*** My mention of a payment option was simply to say that if he really thought he could pay that way, he had not even tried to do that
We have proof of all documents sent and his claim of receiving only select correspondence cannot be disproved other than to state that no correspondence from our office has been returned to us by the USPS
This Homeowners Association converted from self management on January 1, and a new Board of Directors was put in place All owners were notified of the change I have no way of knowing who gave Mr*** the incorrect information that he quoted here but if he will provide a name, we will follow up on his statement None of what he said is supported by any documents that we are in possession of
We apologize if he feels that he was treated rudely by the Receptionist It is never a professional action to hang up on a caller without first telling him that the conversation has ended
We are not attorneys but are advised in our collection procedures by Mr*** ***, Attorney at Law We rely on Mr*** to provide guidance for compliance with FDCPA guidelinesMr***'s account had just gone to their office and they would have advised us if anything was incorrect with our handling of the account prior to sending a letter We postponed the action after I spoke with Mr*** and no fees were charged to him
His contention that there are other owners with the same situation is unsubstantiated and should not have any bearing on this complaint
We request that this complaint be closed All issues have been addressed not once but twice and at considerable length If Mr*** had given us five minutes of his time and the courtesy of a phone call months ago, this issue would never have come up
Sincerely,
Patricia BW***
Accounting
HOA Management
***
Greensboro, NC XXXXX-XXXX
Phone (XXX)XXX-XXXX
Fax: (XXX) XXX-XXXX
Final Consumer Response /* (4200, 11, 2016/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While the company may be "baffled" that I haven't dropped the Revdex.com complaint, I feel that it is my duty to warn other consumers of their actions and the method in which they take them
This is a case where HOA Management has contradicted themselves They initially stated that I was eligible for a #monthly option, but if that option is never provided to a customer, it's unreasonable to except that they would know this is an option In my original paperwork from purchasing the home, it specifically stated that the HOA fees are "$10, monthly" I will admit that fees have always been billed annually so I am fine with this method...but it did make paying the dues more difficult than expected
If HOA Management has proof of all documents as they state, then they should also have the last document that was sent to me, showing the due date of 7/31/to make the payment While my specific situation was resolved because I happened to pay the payment on 7/15, the day before it went to the attorney, if I would have paid a day later this wouldn't have been an option with them What HOA management fails to understand is that I am making this complaint as a consumer, not just to get my specific situation resolved Sending a letter with a due date and then following that up with a referral to an attorney (and numerous fees associated with that) is unethical and a clear violation of FDCPA guidelines
This information was provided by the HOA President through direct messages on Facebook I can provide proof of this if necessary
Apology accepted, even though it was extremely unprofessional
While I understand that HOA Management are not attorneys, that isn't an excuse to violate collections guidelines I would suggest that the attorney in question review the FDCPA guidelines, specifically questions about contradictory actions and providing written documentation that they do not uphold
I've spoken directly to numerous people in my community who received letters from the lawyer with exorbitant fees before the 7/due date on the bills that all of us received I have seen copies personally They weren't in the exact situation as myself, but they were victims of documentation (a due date that they didn't have time to meet) I have no knowledge of whether they were able to pay before the 7/due date or not, but the fact is that they never had a chance to because it was sent to an attorney days before that due date arrived
I was lucky enough to have paid my dues a day before the actions were taken and they have corrected my individual situation I am appreciative of them for helping to resolve this situation for me Unfortunately, removing this complaint would effectively state that I agree that the actions taken by their company was acceptable It wasn't I will not drop this complaint because actions that were taken were highly unethical
While it may appear that I'm being unreasonable by not dropping the Revdex.com complaint against the company, my sole reason for doing so is to ensure that future consumers, and more specifically, future HOA boards have the ability to see the type of actions that HOA Management takes MsW*** was professional, polite, and helpful throughout my dealings with her With that said, the person who handles their phones was not, and to date, I have still not heard back from the attorney that I left numerous messages for (prior to resolving this issue)

Initial Business Response /* (1000, 5, 2016/08/17) */
I was unaware this issue had occurred, however, this owner is a member of an HOA I manage and I wanted her to be assured that I have since contacted the owner of [redacted] Landscaping to make sure the crews avoid any damage to fencing. I also wanted...

to explain that we rarely provide the personal cell phone numbers for vendors, only a general office number if they have one. Most often, we provide an email address if needed and the email address for the owner of ** is [redacted] However, the best course of action and standard protocol is to have owner speak directly to the association manager or email them about any problems so we can resolve them directly with vendor or Board of Directors. We certainly regret this owner had a negative experience with any of the staff here. Moving forward, my hope is that I can personally speak with this owner should any problems occur and I will handle them directly.
Thank you,
Tom B[redacted]
HOA Management

Initial Consumer Rebuttal /* (3000, 7, 2016/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response for several reasons. The first reason being Mr. B[redacted] was aware there was an issue I had with [redacted] Landscaping. I emailed him on August 6th 2016 informing Mr. B[redacted] that I have had on going issues with the landscaping crew from [redacted]. I never once asked for a personal cell phone number for the company nor would I expect to receive a personal cell phone number in regards to my issue. The only thing I asked for was for a number to contact the business at. I informed Mr. B[redacted] that there was no numbers listed for this company online. AS a matter of fact there is no information listed for this company online. When emailing Mr. B[redacted] with a brief description of our problems we have had with this company. Mr. B[redacted] never once asked could he help with the issue nor did he ask for us to explain the issue. Mr B[redacted]'s only response to my email was " You can contact ** owner, [redacted], via email, I have copied him on this message so he can reply directly." I was able to obtain Mr. [redacted]'s email address. I have since emailed Mr. [redacted] twice explaining our concerns and we still have not received a single response from [redacted] Landscaping, nor I have received any additional emails from Mr. B[redacted] asking if the problem has been resolved. I still have all emails that have been sent and received from Mr. B[redacted] and Mr. [redacted]. All I am asking is that someone contact me with some sort of resolution to this issue. Mr. [redacted], Mr. B[redacted] and the female who answered the phone at the HOA office have all disregarded the issue that we have.
Final Business Response /* (4000, 9, 2016/08/19) */
It is our responsibility to contact the landscaper to tell him about issues. We have done that, which is what we are suppose to do. It is the policy of most management companies to be the go between vendors and Homeowners. It causes too much confusion. The vendor takes his orders from us as we take our orders from the Board.
I am sorry that the homeowner was treated rudely as she said and she should of been sent to speak with the property manager. I have spoken with the receptionist in anticipation that this will not happen again.
Again, we have contacted the vendor and will ask if Homeowner will contact me, Sara B[redacted], President of Homeowners Association Management, Inc., if this happens again with the landscaper.

Please note that the person complaining is not an owner.  The management and Board were in the process of working on a date and location for the annual meeting.  The annual meeting takes place in the fall and the proper letters were sent to the owners.  The Board of Directors and...

management are aware that the governing documents call for a fifteen day notice to be mailed to the owners.  The owners choose who is elected to the Board of Directors and the Board of Directors choose who holds what position.  This process has been reviewed by the association's attorney and council had no issues with the way the annual meeting is held.  The annual meeting is scheduled for September 28th and the notices were mailed on September 12th.  We were not given any indication that the above was an issue prior to the complaint being made with your office.If there are any other questions or concerns, we are happy to address them.

Initial Business Response /* (1000, 5, 2016/07/21) */
[redacted]Please see attached documentation provided by the business.[redacted]
From: Patricia W[redacted] (mailto:[redacted]@hoaminc.com)
Sent: Wednesday, July 20, 2016 2:55 PM
To: [redacted] ; Sara B[redacted] ; Annette Cox
Cc: Robin O[redacted] ; Jason R[redacted] ;...

[redacted]@kw.com
Subject: RE: (SPAM) Automatic reply: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
To Whom It May Concern:
Re: Revdex.com Complaint #[redacted]
Complainant: W[redacted]
[redacted]
High Point, NC 27265
I spoke with Mr. [redacted] on Monday, July 18th and again on Tuesday, July 19, 2016 and as far as I know he is satisfied with the resolution on his account. He has been instructed to send a check to my attention and is agreeable with the amount quoted.
With regard to his original complaint, I have attached documents to verify the following:
1. Documentation of a Statement sent to him on 4/5/16 to [redacted] This statement was not returned by the USPS to our office for any reason.
2. Documentation of a Statement sent to him on 5/5/16 to his new address at [redacted], [redacted], High Point, NC. This statement was also not returned by the USPS to this office.
3. Letter of Intent dated 6/3/16, demand for payment within 15 days of the date of the letter with a Statement attached and the following statement at the bottom of the Statement "Payment in Full must reach our office by no later than June 20, 2016." This letter was mailed to both the Property Address and the Alternate Address as required by law. Neither was returned to our office by the USPS for any reason.
4. On July 8, 2016 Mr. [redacted] was sent another Statement because interest was charged on June 30 and the balance owed had changed. A due date is generated by the system.
When Mr. [redacted] called Friday afternoon he spoke with our Receptionist. While she is trained in many aspects of Property Management and is extremely helpful to most owners who call concerning their balance she does not do the accounting and had limited access to his accounting files. I was unavailable at the time he called and he would not leave me a message. His request to speak to the Property Manager was not refused, he was told that the Property Manager for his Association had left for the day and would return on Monday.
Mr. [redacted] did not attempt to make any portion of the payment on his dues until July 14, 2016, not even the $10.00 per month he has stated he was under the impression he could pay. If he had made these monthly payments, the collection measures would not have been initiated. His account was sent to the Attorney on July 14, 2016 and at that time a hold was placed on his account. After I spoke with him, I immediately contacted the Attorney and the collection process has been placed on hold until August 1st.
When I spoke with him on Monday, his biggest concern was that this was going to be reported to a collection agency and that he could lose his job for it. We have accommodated his concern at this time.
Currently his account balance is still open. He has been given instructions on how to make the payment and there is nothing that would stop him from doing so. We will give him until the end of July to make the payment but will process to collection in August if we go not receive this payment.
Please feel free to contact us if we can be of any further assistance.
Thank you,
Patricia W[redacted]
Accounting
HOA Management, Inc.
[redacted]
Greensboro, NC 27419-9209
Phone: [redacted]
Fax: [redacted]

Initial Consumer Rebuttal /* (3000, 7, 2016/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are a number of issues with the response that was provided.
1. I was never given an option of paying $10 per month, as each bill listed only the full amount due.
2. While HOAM claims that a letter was sent with a 15 day period, I never received it. Regardless of this, the bill sent on July 8th (which conveniently wasn't attached in the response) provides a due date of 7/31 with no mention of the account being turned over to a lawyer. Regardless of previous letters, you can't simply send a bill with a due date and use the "automatically generated" excuse as a reason for not paying. An assumption (even if I had received the previous letter) would be made that this new bill supercedes an earlier letter where no action was taken. This clearly is a violation of FDCPA guidelines.
3. I was told by my local HOA that approval must be given before any accounts can be turned over to a lawyer. I was told that this hadn't taken place at the time my payment was returned. In addition, I was told that no accounts were to be sent to a lawyer prior to being 1 year past due, per the agreement my home HOA has with HOAM. In fairness, this may be miscommunication on the part of my HOA, but as I do not have access to this contract, I have to accept their word at face value.
4. While Ms. W[redacted] may be correct that the receptionist is limited in her knowledge, I was never told that. I asked for a manager as a result of her rudeness, not because I was made aware that anothrr person has more knowledge of the situation. The receptionist I spoke to continually told me that it was my fault it was with the lawyer, that the bill I received didn't "matter", and that they are completely unable to speak with me. I was never made aware that I needed to speak to someone more knowledgeable, not offered the opportunity to leave a message until after I requested a manager (this was on the second phone call after I was hung up on).
5. The only reason my account was able to be corrected, per Ms. W[redacted] was because I happened to pay on 7/14, the day before accounts were turned over to the lawyer. They blamed the error on their processing system. Had this been a more professional company, they would have checked to make sure payments in process through their system were filtered out before sending to a lawyer. I made the payment (after speaking with the same receptionist who provided me the account number and total due) online through their system. The faults of their system should not be the responsibility of the consumer.
I see that the payment has cleared through my bank as of this morning, I will assume that this satisfies my debt. However, I cannot in good conscious remove this Revdex.com complaint due to the significant amount of issues related to this. I was lucky because of the timing of my payment, but there are a number of other people within my neighborhood whose accounts are currently with a lawyer when they still have until 7/31 to pay, according to the bills sent by this company. Their inability to properly send statement should not be the fault of the consumer.
Final Business Response /* (4000, 9, 2016/07/29) */
Mr. [redacted]'s refusal to drop this complaint has us completely baffled. We have addressed every issue and provided all documentation to support our position. We have accepted his payment in full to clear his account and interceded with the Attorney's office to keep any fees from being charged to him. I have spoken with him several times including July 18, July 19 and lastly on July 21st to tell him his payment had posted and the account was clear. He did not express any further issues with me at that time.
In direct response to his last statement:
1. He was not given an option of paying his dues @ $10.00 per month because the Dues are Annual, are due on January 1st and they do not include an option of making monthly payments. Payment Plans have been made with other owners but they have contacted the HOA or us to make those arrangements and no contact was ever received from Mr. [redacted]. My mention of a payment option was simply to say that if he really thought he could pay that way, he had not even tried to do that.
2. We have proof of all documents sent and his claim of receiving only select correspondence cannot be disproved other than to state that no correspondence from our office has been returned to us by the USPS.
3. This Homeowners Association converted from self management on January 1, 2016 and a new Board of Directors was put in place. All owners were notified of the change. I have no way of knowing who gave Mr. [redacted] the incorrect information that he quoted here but if he will provide a name, we will follow up on his statement. None of what he said is supported by any documents that we are in possession of.
4. We apologize if he feels that he was treated rudely by the Receptionist. It is never a professional action to hang up on a caller without first telling him that the conversation has ended.
5. We are not attorneys but are advised in our collection procedures by Mr. [redacted], Attorney at Law. We rely on Mr. [redacted] to provide guidance for compliance with FDCPA guidelines. Mr. [redacted]'s account had just gone to their office and they would have advised us if anything was incorrect with our handling of the account prior to sending a letter. We postponed the action after I spoke with Mr. [redacted] and no fees were charged to him.
6. His contention that there are other owners with the same situation is unsubstantiated and should not have any bearing on this complaint.
We request that this complaint be closed. All issues have been addressed not once but twice and at considerable length. If Mr. [redacted] had given us five minutes of his time and the courtesy of a phone call months ago, this issue would never have come up.
Sincerely,
Patricia B. W[redacted]
Accounting
HOA Management
[redacted]
Greensboro, NC XXXXX-XXXX
Phone (XXX)XXX-XXXX
Fax: (XXX) XXX-XXXX
Final Consumer Response /* (4200, 11, 2016/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While the company may be "baffled" that I haven't dropped the Revdex.com complaint, I feel that it is my duty to warn other consumers of their actions and the method in which they take them.
1. This is a case where HOA Management has contradicted themselves. They initially stated that I was eligible for a #10 monthly option, but if that option is never provided to a customer, it's unreasonable to except that they would know this is an option. In my original paperwork from purchasing the home, it specifically stated that the HOA fees are "$10, monthly". I will admit that fees have always been billed annually so I am fine with this method...but it did make paying the dues more difficult than expected.
2. If HOA Management has proof of all documents as they state, then they should also have the last document that was sent to me, showing the due date of 7/31/16 to make the payment. While my specific situation was resolved because I happened to pay the payment on 7/15, the day before it went to the attorney, if I would have paid a day later this wouldn't have been an option with them. What HOA management fails to understand is that I am making this complaint as a consumer, not just to get my specific situation resolved. Sending a letter with a due date and then following that up with a referral to an attorney (and numerous fees associated with that) is unethical and a clear violation of FDCPA guidelines.
3. This information was provided by the HOA President through direct messages on Facebook. I can provide proof of this if necessary.
4. Apology accepted, even though it was extremely unprofessional.
5. While I understand that HOA Management are not attorneys, that isn't an excuse to violate collections guidelines. I would suggest that the attorney in question review the FDCPA guidelines, specifically questions about contradictory actions and providing written documentation that they do not uphold.
6. I've spoken directly to numerous people in my community who received letters from the lawyer with exorbitant fees before the 7/31 due date on the bills that all of us received. I have seen copies personally. They weren't in the exact situation as myself, but they were victims of false documentation (a due date that they didn't have time to meet). I have no knowledge of whether they were able to pay before the 7/31 due date or not, but the fact is that they never had a chance to because it was sent to an attorney 15 days before that due date arrived.
I was lucky enough to have paid my dues a day before the actions were taken and they have corrected my individual situation. I am appreciative of them for helping to resolve this situation for me. Unfortunately, removing this complaint would effectively state that I agree that the actions taken by their company was acceptable. It wasn't. I will not drop this complaint because actions that were taken were highly unethical.
While it may appear that I'm being unreasonable by not dropping the Revdex.com complaint against the company, my sole reason for doing so is to ensure that future consumers, and more specifically, future HOA boards have the ability to see the type of actions that HOA Management takes. Ms. W[redacted] was professional, polite, and helpful throughout my dealings with her. With that said, the person who handles their phones was not, and to date, I have still not heard back from the attorney that I left numerous messages for (prior to resolving this issue).