Hi [redacted] ; I'm [redacted] with Homeowners PlumbingThe young lady brought in a broken flush mate cartridge, (2) partsIt was brokenI put a new one on the counter, in a sealed OEM bagShe said she was having problems with her toilet I said I could not guarantee it would fix the problem, not knowing what that was, she did not sayA week or so later,she returned and said I'd like to return thisI almost took it back! (A week and a half later!) I looked closer at the bottom and one corner was open? She must have used a food sealer for plastic bags or somethingI asked her if she had installed this, and she said yes( I tried to reseal it as best I could )She wasn't even going to tell me she had installed itAttached is a photo of the signs behind the counterTaken from where she stoodI knowingly cannot sell USED parts to a customer If you came into my store and needed the same part she brought back, and I said to youHear you go, it's only been installed once !!Would you buy it ?? I think NOT! Why did I (NOT) tell this customer, this part was Recalled by the manufacturer Well I'm not in the, Auto industry! Manufactures , Don't put out Recalls in the plumbing industrySorry! Thanks [redacted] When you post her complaint, Please be sure to post my response underneath And have a great day
Hi [redacted] ; I'm [redacted] with Homeowners PlumbingThe young lady brought in a broken flush mate cartridge, (2) partsIt was brokenI put a new one on the counter, in a sealed OEM bagShe said she was having problems with her toilet I said I could not guarantee it would fix the problem, not knowing what that was, she did not sayA week or so later,she returned and said I'd like to return thisI almost took it back! (A week and a half later!) I looked closer at the bottom and one corner was open? She must have used a food sealer for plastic bags or somethingI asked her if she had installed this, and she said yes( I tried to reseal it as best I could )She wasn't even going to tell me she had installed itAttached is a photo of the signs behind the counterTaken from where she stoodI knowingly cannot sell USED parts to a customer If you came into my store and needed the same part she brought back, and I said to youHear you go, it's only been installed once !!Would you buy it ?? I think NOT! Why did I (NOT) tell this customer, this part was Recalled by the manufacturer Well I'm not in the, Auto industry! Manufactures , Don't put out Recalls in the plumbing industrySorry! Thanks [redacted] When you post her complaint, Please be sure to post my response underneath And have a great day