Homeplumbing.com

Revdex.com: At this time, I have not been contacted by Homeplumbing.com regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I need to add that Homeplumbing.com is very unprofessional and I would advise people to shop elsewhereThe company's communication is VERY badThey only responded to me AFTER filing my Revdex.com complaintIf I hadn't filed the formal complaint, I would not have known Homeplumbing.com never intended to send me the item (which, as it turns out, was very overpriced)They left me hanging for weeksI was able to purchase the item for much less from [redacted] [redacted] unlike, Homeplumbing, is professional, communicative, reliable, friendly, and eager to please Sincerely, [redacted]

Customer notified us of a damage to his item months after item was purchasedPlease see the below reasons why we cannot accept a return or exchangeCustomers acknowledges that we shipped product and delivered on time as per his complaintCustomer did not notify us of any damage within hours as required by our policy (photo attached)Customer did not notify us of a return request of any issue within daysOur return and damage policies are posted clearly on our [redacted] storefront (photos attached)Customer is protected this purchase through [redacted] arbitration process with [redacted] claims if needed (photo attached)In Summary please note, we have a record of excellent customer service as we have earned out of stars and maintain nearly a 100% rating, and do everything that we can do in order to make our customer experiences great even at our expenseUnfortunately we have no recourse with our freight vendors and merchandise vendors once this returns time frame has passedFurthermore, this is not a reasonable request to be made after almost a year has past since the delivery of the itemWe stand firm in our decision, not to accept a return[redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Item has been sitting in a protected space for the months since receiving the itemUpon opening the item to install there is a chip in the mirror with no signs of damage to the box or styrofoam insideThe item was obviously previously opened and damaged then repackaged in a new box and sold as new which is advertisement regardless of when the item was purchasedWe just need a new mirror to replace the broken oneThe merchant is being unreasonable and knowingly selling used/opened items as new.
Sincerely,
*** ***

Customer notified us of a damage to his item months after item was purchasedPlease see the below reasons why we cannot accept a return or exchangeCustomers acknowledges that we shipped product and delivered on time as per his complaintCustomer did not notify us of any damage
within hours as required by our policy (photo attached)Customer did not notify us of a return request of any issue within daysOur return and damage policies are posted clearly on our *** storefront (photos attached)Customer is protected this purchase through *** arbitration process with *** * ** * claims if needed (photo attached)In Summary please note, we have a record of excellent customer service as we have earned out of stars and maintain nearly a 100% rating, and do everything that we can do in order to make our customer experiences great even at our expense. Unfortunately we have no recourse with our freight vendors and merchandise vendors once this returns time frame has passedFurthermore, this is not a reasonable request to be made after almost a year has past since the delivery of the itemWe stand firm in our decision, not to accept a return.*** *** ***
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As our ratings show this is not our modus operandiWe ship new unused material to our clients and have clearly posted policies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The Item has been sitting in a protected space for the months since receiving the item.Upon opening the item to install there is a chip in the mirror with no signs of damage to the box or styrofoam inside.The item was obviously previously opened and damaged then repackaged in a new box and sold as new which is advertisement regardless of when the item was purchased.We just need a new mirror to replace the broken oneThe merchant is being unreasonable and knowingly selling used/opened items as new
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Homeplumbing.com regarding complaint ID [redacted].
Sincerely,
[redacted]

This transaction never went through and there wasn't any charges posted to the customers cc.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I need to add that Homeplumbing.com is very unprofessional and I would advise people to shop elsewhere. The company's communication is VERY bad. They only responded to me AFTER filing my Revdex.com complaint. If I hadn't filed the formal complaint, I would not have known Homeplumbing.com never intended to send me the item (which, as it turns out, was very overpriced). They left me hanging for weeks. I was able to purchase the item for much less from [redacted]. [redacted] unlike, Homeplumbing, is professional, communicative, reliable, friendly, and eager to please. 
Sincerely,
[redacted]

Customer notified us of a damage to his item 11 months after item was purchased. Please see the below reasons why we cannot accept a return or exchange.1. Customers acknowledges that we shipped product and delivered on time as per his complaint.2. Customer did not notify us of any damage within 24...

hours as required by our policy (photo attached)3. Customer did not notify us of a return request of any issue within 30 days.4. Our return and damage policies are posted clearly on our [redacted] storefront (photos attached)5. Customer is protected this purchase through [redacted] arbitration process with [redacted] claims if needed (photo attached)In Summary please note, we have a record of excellent customer service as we have earned 4.9 out of 5 stars and maintain nearly a 100% rating, and do everything that we can do in order to make our customer experiences great even at our expense. Unfortunately we have no recourse with our freight vendors and merchandise vendors once this returns time frame has passed. Furthermore, this is not a reasonable request to be made after almost a year has past since the delivery of the item. We stand firm in our decision, not to accept a return.[redacted] 
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Review: I ordered a sink online with this company. Immediately after making the order, I sent them the following email explaining to them a problem with their site:

"Hello - Want to let you know that when checking out, one must check off that Terms and Conditions have been read. But when I clicked on the Terms and Conditions to read, all I got was an error message saying that the page could not be displayed. I wanted to know the terms and conditions, but finally had to check off that I had read them even though doing so was impossible. I called your number first, but was on hold for too long. Please send me copy of terms and conditions. Thank you much. [redacted]"

I never got a reply, but that didn't bother me too much (though it should have). What has bothered me is non-delivery of sink AND that none of their website links work any more.

Here is a copy of the receipt I got via email:

HomePlumbing [redacted] via [redacted]

May ** (12 days ago)

Receipt for Order #[redacted]

Thank you for your order! Here is your receipt.

Details for Order #[redacted]

6/**/2013 3:34:25 PM

To inquire about your order, please reply to this email.

Shipping Address

[redacted] xxxx Rd. [redacted]xxx

Order Total

Subtotal:$552.00

Shipping Price: $175.00

Handling: $0.00

Total Price: $727.00

Billing

Vxxx Rxxxx

[redacted] xxxx Rd.

[redacted] xxx

Description Unit Price Qty Total

Houzer Cristadur MONTANO N-100XLU CHOCOLATE

Item:

332501

$$552.00 1 $552.00

After not receiving item, I sent the following email. It was not answered: "When can I expect my sink? Order#[redacted]."

Of course, I haven't heard back.

Please do what you can to see that "[redacted]" [redacted].

Thank you.Desired Settlement: Put their website back up with a notice that they are out of business. Contact all purchasers and apologize. Refund money or send goods.

Consumer

Response:

At this time, I have not been contacted by Homeplumbing.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

This transaction never went through and there wasn't any charges posted to the customers cc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I need to add that Homeplumbing.com is very unprofessional and I would advise people to shop elsewhere. The company's communication is VERY bad. They only responded to me AFTER filing my Revdex.com complaint. If I hadn't filed the formal complaint, I would not have known Homeplumbing.com never intended to send me the item (which, as it turns out, was very overpriced). They left me hanging for weeks. I was able to purchase the item for much less from [redacted]. [redacted] unlike, Homeplumbing, is professional, communicative, reliable, friendly, and eager to please.

Sincerely,

Review: Received mirrored medicine cabinet with broken mirror.Desired Settlement: Exchange for undamaged item or replacement front mirror.

Business

Response:

Customer notified us of a damage to his item 11 months after item was purchased. Please see the below reasons why we cannot accept a return or exchange.1. Customers acknowledges that we shipped product and delivered on time as per his complaint.2. Customer did not notify us of any damage within 24 hours as required by our policy (photo attached)3. Customer did not notify us of a return request of any issue within 30 days.4. Our return and damage policies are posted clearly on our [redacted] storefront (photos attached)5. Customer is protected this purchase through [redacted] arbitration process with [redacted] claims if needed (photo attached)In Summary please note, we have a record of excellent customer service as we have earned 4.9 out of 5 stars and maintain nearly a 100% rating, and do everything that we can do in order to make our customer experiences great even at our expense. Unfortunately we have no recourse with our freight vendors and merchandise vendors once this returns time frame has passed. Furthermore, this is not a reasonable request to be made after almost a year has past since the delivery of the item. We stand firm in our decision, not to accept a return.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: