HomePro Roofing

Response:I am a bit confused by this complaintI believe it was intended to be filed for [redacted] We installed a roof for [redacted] We required a deposit up front, because he elected to use custom order non-returnable shingles, not the ones we had recommendedThere is no siding work, but there is some metal workBefore we could return to complete the metal work [redacted] discovered a manufacturer's defect in the shinglesI returned and agreed, that [redacted] should replace the shingles under their warrantyI contacted ***, and was told [redacted] their rep, was on vacation for the remainder of the year, but would be there to inspect in early JanuaryI at that time told [redacted] he would probably be looking at spring before ***' warranty process was completeIt was at this time [redacted] agreed to wait on the metal pieces until he had results from ***This was disheartening to me, because as of this date [redacted] has still not paid us for the work we completed last yearHowever I agreed to waitI called ***Not only do they have know idea who would have told them the story they related on their complaint, but there was a warranty sent to them on 12/7/There was a claim opened, and they are moving through the process [redacted] will be at their residence on March 9th, to remove a couple of shingles and send them to ***' labI am not sure why on 2/[redacted] said spring is here, it is notOr that I should do the roof that I was paid for, I have not been paidMoreover, I am not replacing their roof [redacted] should replace their roof due to a cosmetic flawI will continue to do everything in my power to help the [redacted] get their claim with [redacted] approvedI also have checked phone records, and have not missed any calls from the [redacted] Our last conversation was in January, where I explained, once again, that [redacted] processes their warranty at their own pace, and I had no control over themIf the [redacted] want to forego the warranty process, I would be happy to install a new roof for them at their expense, after I have been paid for the first roofI would highly recommend they follow the process and use the warranty benefits they paid forI would also appreciate if they would withdraw this complaintIf they feel the need to complain about the lengthy warranty process, they should do soHowever, that would be with ***, the manufacturer, not with our company.Sent on: 3/6/2:47:PM

Response:I am a bit confused by this complaint. I believe it was intended to be filed for [redacted] We installed a roof for [redacted] We required a deposit up front, because he elected to use custom order non-returnable shingles, not the ones we had recommended. There is no siding work, but...

there is some metal work. Before we could return to complete the metal work[redacted] discovered a manufacturer's defect in the shingles. I returned and agreed, that [redacted] should replace the shingles under their warranty. I contacted [redacted], and was told [redacted] their rep, was on vacation for the remainder of the year, but would be there to inspect in early January. I at that time told [redacted] he would probably be looking at spring before [redacted]' warranty process was complete. It was at this time [redacted] agreed to wait on the metal pieces until he had results from [redacted]. This was disheartening to me, because as of this date[redacted] has still not paid us for the work we completed last year. However I agreed to wait. I called [redacted]. Not only do they have know idea who would have told them the story they related on their complaint, but there was a warranty sent to them on 12/7/16. There was a claim opened, and they are moving through the process. [redacted] will be at their residence on March 9th, to remove a couple of shingles and send them to [redacted]' lab. I am not sure why on 2/16[redacted] said spring is here, it is not. Or that I should do the roof that I was paid for, I have not been paid. Moreover, I am not replacing their roof. [redacted] should replace their roof due to a cosmetic flaw. I will continue to do everything in my power to help the [redacted] get their claim with [redacted] approved. I also have checked phone records, and have not missed any calls from the [redacted] Our last conversation was in January, where I explained, once again, that [redacted] processes their warranty at their own pace, and I had no control over them. If the [redacted] want to forego the warranty process, I would be happy to install a new roof for them at their expense, after I have been paid for the first roof. I would highly recommend they follow the process and use the warranty benefits they paid for. I would also appreciate if they would withdraw this complaint. If they feel the need to complain about the lengthy warranty process, they should do so. However, that would be with [redacted], the manufacturer, not with our company.Sent on: 3/6/2017 2:47:26 PM

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]             HE WAS PAID $7200.in cash the only he was friends of my wife children they went to SCHOOL with EACH OTHER