HomePro's Real Estate Services

On June 10th a day notice of termination of tenancy was issued to *** and *** ***, prior to this the owner of the property *** *** contacted us as Property managers to inform us that the HOA had issued a violation for un kept untrimmed landscaping to include bushes alongside the
driveway and in the front of the homeThe tenant was informed as they were being paid to maintain landscaping of rental, response was they would take care of it, No Worries! In April the owner informs property management that nothing had been done and HOA was going to charge $per month for the same violation, we checked the property and nothing had been done and the rest of the landscaping did not look good, not watered or trimmedWe informed the tenant of our findingsIn May same notice, upon inspection, the bushes had been trimmed in front of the window however the rest of the landscaping was dying and untrimmed landscaping had further deteriorated and other bushes were deadThe owner decided to evict and cancel the landscaping payment to the tenant as nothing was being done. *** and *** *** were issued a day notice to terminate tenancyTenant informs us they were purchasing a house and not sure when escrow would close, we negotiated on their behalf with the owner to allow them to stay month to month as long as the rent was paid until their house closedWhen the September rent was paid in separate payments, late fee was not even included, the issue of proration was brought up, we suggested if the home was returned in the same condition as when they rented it and it was cleaned, to include carpets and the owners could move right back in, we would request that the owner return deposits and per diem rent. On September 26th I had contacted the tenants via text to see if they had moved out and if so we needed keys and remotes etcI was informed by text on the 26th that the key was in a code lockbox at the propertyWe would not arrange a pre walk through as the tenant was never available, we tried several times and they would not meet with us, they never called they just moved outBecause there was so much damage and safety issues with structure and electrical due to the illegal mari***a growing inside the home the owners do not believe they should have to reimburse days prorated rent, repairs inspections, replacement costs, cleaning etcThe owner was told the day of the 26th that they actually had moved out and left keys and then when we all arranged to go to the property and see all the damages, it was quite over whelming for them as you can imagine. We as property managers only collect rents and deposits and forward them to the owner, we do not make decisions to return deposits or pro rations this is up to the owner to instruct us how to make out the closing statementAs per the Residential Lease Agreement item #Security Deposit: If security deposit is held by owner, tenant agrees not to hold Broker responsible for its returnAddendum #1,states: Tenant will pay for all repairs even if it exceeds the deposit.We have included these documents for your inspectionUnfortunately we have not had proper communication or cooperation from these tenants, they have never called us by phone to discussThank you for assisting us with this matter,Sincerely,*** de ***-***###-###-####

I am rejecting this response because:
Unfortunately I have learned that if things are not in writing *** *** convolutes the story and liesThe landscaping agreement was never communicated with us as tenants nor was it communicated that it was cancelledIF it was cancelled she should have sent out her landscaper and resumed his job.She alleges that on Sept she contacted via text, however she was in response to MY text from Friday, September that we had vacated the propertyWe had a previous telephone conversation that Monday, September 19, when I told her we had moved out and were just waiting for the recording of the property to take place in which she stated, "Oh I would never do that..." Which demonstrates to me that she should have at least asked to do a final walk through with usShe alleges that she asked several times to do a final walk through, however this is the VERY 1st time I am hearing about a walkthrough. *** also makes allegations that we were growing mari***a, which we were notBut since she failed to do an initial walk through with us in the very 1st place she wouldn't know what the condition of the property was making it extremely difficult to base any final walkthrough inspection.Further, she takes excessive deductions out of our deposit such as cleaning an empty house at $when there wasn't even any flooring to be cleanedPer our lease agreement there is nothing about having carpets professionally cleaned and feel the carpet shampoo charge should not be on usThe IRS states carpet is good for years and she is charging for upstairs flooring that is years old. The mirror in the master bath was broken along with the door in the master, but yet she is charging usThe paint and drywall repair are both wear and tearThe blinds were not properly working when we moved in. Also, she didn't even get the itemized statement over to us until after the law states "days." So now I can sue for triple the deposit amount.*** also states that I do not call herAs you can see, it has been clear to me that I need to have communication in writing or else she lies.I have attached much of our communication via email and the texts.I am simply asking for this to be resolved according to what the law statesShe cannot just take out huge amounts of our security deposit because the owner moved in and wanted new carpetUpon us moving in she paid me $to clean the house and when we moved out it was so much cleaner than when we moved in, I wiped out every cabinet and wiped down every hard surface, swept, mopped and vacuumed an empty house