I am rejecting this response because:
Unfortunately I have learned that if things are not in writing [redacted] convolutes the story and lies. The landscaping agreement was never communicated with us as tenants nor was it communicated that it was cancelled. IF it was cancelled she should have sent out her landscaper and resumed his job.She alleges that on Sept 26 she contacted via text, however she was in response to MY text from Friday, September 23 that we had vacated the property. We had a previous telephone conversation that Monday, September 19, 2016 when I told her we had moved out and were just waiting for the recording of the property to take place in which she stated, "Oh I would never do that..." Which demonstrates to me that she should have at least asked to do a final walk through with us. She alleges that she asked several times to do a final walk through, however this is the VERY 1st time I am hearing about a walkthrough. [redacted] also makes allegations that we were growing mari[redacted]a, which we were not. But since she failed to do an initial walk through with us in the very 1st place she wouldn't know what the condition of the property was making it extremely difficult to base any final walkthrough inspection.Further, she takes excessive deductions out of our deposit such as cleaning an empty house at $350.00 when there wasn't even any flooring to be cleaned. Per our lease agreement there is nothing about having carpets professionally cleaned and feel the carpet shampoo charge should not be on us. The IRS states carpet is good for 5 years and she is charging for upstairs flooring that is 6 years old. The mirror in the master bath was broken along with the door in the master, but yet she is charging us. The paint and drywall repair are both normal wear and tear. The blinds were not properly working when we moved in. Also, she didn't even get the itemized statement over to us until after the law states "21 days." So now I can sue for triple the deposit amount.[redacted] also states that I do not call her. As you can see, it has been clear to me that I need to have communication in writing or else she lies.I have attached much of our communication via email and the texts.I am simply asking for this to be resolved according to what the law states. She cannot just take out huge amounts of our security deposit because the owner moved in and wanted new carpet. Upon us moving in she paid me $100.00 to clean the house and when we moved out it was so much cleaner than when we moved in, I wiped out every cabinet and wiped down every hard surface, swept, mopped and vacuumed an empty house.
I am rejecting this response because:
Unfortunately I have learned that if things are not in writing [redacted] convolutes the story and lies. The landscaping agreement was never communicated with us as tenants nor was it communicated that it was cancelled. IF it was cancelled she should have sent out her landscaper and resumed his job.She alleges that on Sept 26 she contacted via text, however she was in response to MY text from Friday, September 23 that we had vacated the property. We had a previous telephone conversation that Monday, September 19, 2016 when I told her we had moved out and were just waiting for the recording of the property to take place in which she stated, "Oh I would never do that..." Which demonstrates to me that she should have at least asked to do a final walk through with us. She alleges that she asked several times to do a final walk through, however this is the VERY 1st time I am hearing about a walkthrough. [redacted] also makes allegations that we were growing mari[redacted]a, which we were not. But since she failed to do an initial walk through with us in the very 1st place she wouldn't know what the condition of the property was making it extremely difficult to base any final walkthrough inspection.Further, she takes excessive deductions out of our deposit such as cleaning an empty house at $350.00 when there wasn't even any flooring to be cleaned. Per our lease agreement there is nothing about having carpets professionally cleaned and feel the carpet shampoo charge should not be on us. The IRS states carpet is good for 5 years and she is charging for upstairs flooring that is 6 years old. The mirror in the master bath was broken along with the door in the master, but yet she is charging us. The paint and drywall repair are both normal wear and tear. The blinds were not properly working when we moved in. Also, she didn't even get the itemized statement over to us until after the law states "21 days." So now I can sue for triple the deposit amount.[redacted] also states that I do not call her. As you can see, it has been clear to me that I need to have communication in writing or else she lies.I have attached much of our communication via email and the texts.I am simply asking for this to be resolved according to what the law states. She cannot just take out huge amounts of our security deposit because the owner moved in and wanted new carpet. Upon us moving in she paid me $100.00 to clean the house and when we moved out it was so much cleaner than when we moved in, I wiped out every cabinet and wiped down every hard surface, swept, mopped and vacuumed an empty house.