HomeQwik

Sucks that I am being forced to give it even 1 star. On 10/01/2020 we vacated the rental home. On 10/08 we asked for the outcome of the inspection & returned security deposit. Was told by Jason that it they had 14 business days by law. 10/12 we requested the inspection info again. 10/16 Jason promised the security deposit would be returned well before the 14th day. 10/19 requested the inspection info again. When we did, there were invalid charges. And then found out that they were charging us for work that was NOT even completed yet. The house was cleaned 3 times better than it was when we moved in. Anything that appeared to be dirty was old/stained. The sink they claimed to be an issue, was not even the sink we complained about to them for 4 YEARS. When I advised Jason of this, he stated that he would work with the owners about the charges and get back with us ASAP. But ONLY because I called him out on charges for work not even done. 10/20 Jason sent an email advising that the OWNERS agreed to refund us back for everything expect the move out assessment & rekeying fees which are in the lease. If we signed another settlement agreement. It took him a day and a half to send that. Jason claims our refund was sent to our bank account on 10/19. On 10/21 he sent a screenshot of the refund being made on 10/21. 2 days after he said it was done. 10/22, I emailed Jason about the deposit. His response was that it usually takes 1-2 business days. It should clear by the end of day. Today is 10/24 and nothing has cleared or is pending in our bank account. I emailed Jason again but nothing yet. I called the main number & they continued to give me the run around & refused to let me speak to anyone. I was told “I will transfer you, but no one will answer. You need to leave a voicemail.” We lived in their rental home for 4 years with NO issues and no complaints. Each of our walk through inspections, we never had any issues. We were always told what a good job we have done maintaining the condition of the home. We want our security deposit back that we are owed. Everything except the move out assessment fee & the rekeying fee, which is in our lease.

As
the agent for the Owner (Landlord), to whom we have a fiduciary responsibility,
we followed the executed lease and Arizona statutes. We believe these
accusations from this disgruntled former tenant are inaccurate. It is our
opinion that this complaint stems from the fact that this tenant is...

unhappy
that we enforced a valid lease (signed by tenant) which includes penalties
for breach. This tenant did not fulfill the agreed lease term, and vacated
after approximately 3 months of a 12 month lease agreement, which is a breach
of contract. We have addressed her complaint letter page by page below, and
attached the signed lease agreement. Complaint
pg#1 - At her own admission, the former tenant had multiple people (3) walk through
the property and did not report any issues before signing. Any maintenance
issues that were reported after signing were repaired within a timely manner. Complaint
pg#2 - Landlord handled all statutory repairs reported and adhered to Arizona
statutes (pg2). Tenant was not charged for any repairs at close out but
for only fees as outlined per the lease and penalty fees for breach of contract
per her signed lease. Complaint pgs#3 & 4- There was no “threat” of eviction.
It was explained that this was the incorrect way to handle (according to the
lease and Arizona statute), and that partial payments would not be accepted.
Again, the tenant was only charged for fees that are outlined in the agreement,
which the Landlord is entitled to do. Attached is the lease agreement with highlights
of the lease term and lines valid charges (pgs#3 & 4). Inspection Fee – Lease paragraph 2 ($150)Rekey Fee – Lease paragraph 28 ($98)Breach Fee – Lease paragraph 32 ($200)Advertising Costs – Lease paragraph 34 ($600)No charges for repairs and no additional charges for rent because it was lease again quickly.Total charges = $1,098 and are valid per the leaseRegards,Mike S[redacted]

One of the owners of [redacted] decided to start a new company named HomeQwik.  As a partner in [redacted], he had shared ownership of every management agreement.  He was bought out using management agreements as the purchase price.  Each property owner was given the opportunity to...

stay with [redacted] or go with HomeQwik.  We did not hear from this particular owner regarding their desire to remain with [redacted] so the property was transferred to HomeQwik.  If this owner has issues with HomeQwik, plese contact them directly.  We are asking that this complaint be removed since we are the not company with which this owner is having a dispute.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

 I was never notified in advance of any split in the company nor any opportunity to stay with [redacted] rather than going with HomeQwik.  I found out about this change when I called [redacted] on January 15, 2014.  My [redacted] portal was closed and a new one opened with HomeQwik but with none of the original contracts included so all electronic copies of agreements were gone.   I would never do business with either of these businesses in the future.

HomeQwik is a licensed real estate company in the State of Arizona whose client in this matter is the owner of the property at [redacted]. This property is occupied by the complainant, [redacted].

12pt; font-family: Calibri;">Under Arizona State Law, we are required to obey the instructions given to us by our client (the owner) and to treat other members of a transaction (in this case, the resident, [redacted]) fairly.
Our position is that this is a contractual dispute covered in her lease, and the lease states she is responsible for this type of maintenance/repair. However, in the interest of resolving this with [redacted] and promoting a better relationship moving forward, we will remove the cost of this repair.

HomeQuik is the worst property management company that I have ever dealt with. They never responded to my phone calls about problems that I was having with the landlord or the property itself. Whenever there is an item that needs a repair, they send some company out and charge you $75.00 for the visit. I will never do business with this company ever again.

Homeqwik has been nothing but awful. Jason S[redacted] is the property manager and is completely unwilling to help resolve any issues you may have. When we moved into our rental, the pool was green and disgusting. We were promised they would have it cleaned and ready by the time we moved in. However, its been nearly a year, and we still haven't had a clean pool. We also do not have any hot water in the kitchen.

When I set up an account for online payments, I accidentally mixed up two numbers for my banking account, and, despite never having a late payment before, Jason turned off online payment abilities, racked on a weeks worth of late payments (even though he did not even bother to tell us about the mix up when it happened), and refused to reactivate online payments. He knew we had a newborn baby, and told us if we were unable to get to the office to make the payment, he would add more late fees. This incident happened roughly around 5PM and their business closes at 5:30PM. There was no way we would be able to get the baby ready, and ourselves ready in time to make it to the office before it closed and Jason couldn't care less.

Stay clear of Homeqwik and Jason Stieglitz.

As

the agent for the Owner (Landlord), to whom we have a fiduciary responsibility,

we followed the executed lease and Arizona statutes. We believe these

accusations from this disgruntled former tenant are inaccurate. It is our

opinion that this complaint stems from the fact that this tenant...

is unhappy

that we enforced a valid lease (signed by tenant) which includes penalties

for breach. This tenant did not fulfill the agreed lease term, and vacated

after approximately 3 months of a 12 month lease agreement, which is a breach

of contract. We have addressed her complaint letter page by page below, and

attached the signed lease agreement. Complaint

pg#1 - At her own admission, the former tenant had multiple people (3) walk through

the property and did not report any issues before signing. Any maintenance

issues that were reported after signing were repaired within a timely manner. Complaint

pg#2 - Landlord handled all statutory repairs reported and adhered to Arizona

statutes (pg2). Tenant was not charged for any repairs at close out but

for only fees as outlined per the lease and penalty fees for breach of contract

per her signed lease. Complaint pgs#3 & 4- There was no “threat” of eviction.

It was explained that this was the incorrect way to handle (according to the

lease and Arizona statute), and that partial payments would not be accepted.

Again, the tenant was only charged for fees that are outlined in the agreement,

which the Landlord is entitled to do. Attached is the lease agreement with highlights

of the lease term and lines valid charges (pgs#3 & 4). Inspection Fee – Lease paragraph 2 ($150)Rekey Fee – Lease paragraph 28 ($98)Breach Fee – Lease paragraph 32 ($200)Advertising Costs – Lease paragraph 34 ($600)No charges for repairs and no additional charges for rent because it was lease again quickly.Total charges = $1,098 and are valid per the leaseRegards,
Mike S[redacted]

This place is a scam. My lease was transferred over to them from homelovers llc when my lease was ending. The property I rented was in dismal and damaged condition when I moved in. Luckily I have video and a lot of pictures to prove this. They are trying to keep my deposit and send me a bill for the already damaged items on the property! They never fixed the items I listed when I moved in and never did a walk through when I moved in. [redacted] is the property manager at both and is very shady! Do not go through this company. I have filed a civil suit to get my money back because they put me in collections before I even received their registered mail with the bill! This place is a scam! The next step is contacting the [redacted]

Jason has made my renting experience such a delight! I say delight because no other word comes to mind. He has always been there right away to answer questions or concerns. When there was a problem, it was solved. Immediately and with quality, care, and most importantly respect. Jason exemplifies all that is good and positive about renting a home. Thank you, homeqwik! I will rent from you again!!!

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

As

the agent for the Owner (Landlord), to whom we have a fiduciary responsibility,

we followed the executed lease and Arizona statutes. We believe these

accusations from this disgruntled former tenant are inaccurate. It is our

opinion that this complaint stems from the fact that this tenant is unhappy

that we enforced a valid lease (signed by tenant) which includes penalties

for breach. This tenant did not fulfill the agreed lease term, and vacated

after approximately 3 months of a 12 month lease agreement, which is a breach

of contract. We have addressed her complaint letter page by page below, and

attached the signed lease agreement. Complaint

pg#1 - At her own admission, the former tenant had multiple people (3) walk through

the property and did not report any issues before signing. Any maintenance

issues that were reported after signing were repaired within a timely manner. Complaint

pg#2 - Landlord handled all statutory repairs reported and adhered to Arizona

statutes (pg2). Tenant was not charged for any repairs at close out but

for only fees as outlined per the lease and penalty fees for breach of contract

per her signed lease. Complaint pgs#3 & 4- There was no “threat” of eviction.

It was explained that this was the incorrect way to handle (according to the

lease and Arizona statute), and that partial payments would not be accepted.

Again, the tenant was only charged for fees that are outlined in the agreement,

which the Landlord is entitled to do. Attached is the lease agreement with highlights

of the lease term and lines valid charges (pgs#3 & 4). Inspection Fee – Lease paragraph 2 ($150)Rekey Fee – Lease paragraph 28 ($98)Breach Fee – Lease paragraph 32 ($200)Advertising Costs – Lease paragraph 34 ($600)No charges for repairs and no additional charges for rent because it was lease again quickly.Total charges = $1,098 and are valid per the leaseRegards,Mike S[redacted]

DO NOT RENT FROM THIS COMPANY!!!! Do your research.... they are formerly known as Homelovers check them out!!! ..... I wish I would have prior to entering into a 2 year lease with them. They changed their name to get away from all the negative remarks about them on the internet. But the employees didn't change (well maybe 1 or 2 left the company) and nor did their location. My husband and I rented a home from from this company and the home had so many issues. The air conditioner was TOO SMALL to cool the house. Sewer smell coming from the faucets when you turn them on electrical issues all thru the home. microwave was broken when we moved in and home owner said it was our responsibility to fix it. The only thing that came out of this was they terminated our lease early and now they want to nickle and dime us to death for every little thing. READ YOUR LEASE!!! lots of hidden expenses not found in other leases. Also this company charges you a monthly admin fee instead of charging the home owner. Remember YOU DIDN'T ASK THEM TO MANAGE YOUR HOME the home owner did so they should pay that fee. [redacted]

Review: I contacted [redacted] to advise them I would not be renewing the property management agreement after it's expiration. I was informed that my contract with them had been transferred to HomeQwik and that I would need to contact HomeQwik for any future correspondence, service, etc. I contacted HomeQwik to advise them I would not been signing any future management agreements and to please forward all funds due me as the property owner (including my tenant's security deposit). I made that call on January 15, 2014. On January 28, 2014 I had not heard anything from HomeQwik and I proceeded to call them again. I was told that they would forward a cancellation agreement to me and subsequently their accounting dept would arrange for the transfer of all funds to me. I have now received a letter from HomeQwik advising me that they will proceed under Arizona Statute which provides that HomeQwik have 30 days from my notice to them (which was on Jan. 15 but they used the second call to them on Jan. 28 as the 30 day beginning). After the 30 day notice, they tell me they have an additional 35 days to forward funds to me. In the first place, I have no mgmt. agreement nor have I ever had a mgmt. agreement with HomeQwik. I did not cancel any agreement prior to it's termination by it's own date. HomeQwik failed to take action upon my original notice to them and now they are using the Statute to continue holding my funds. They withheld $200 from the rent due me for the month of January as an "Admin fee" for the renewal year of 2014. I did not renew any mgmt. agreement for 2014 and they are still holding my $200 together with my tenant's security deposit. The cancellation agreement I was told would be forthcoming has never been produced because there was nothing to cancel.Desired Settlement: I want all funds due me which include the $200 withheld from my Jan. rent as an Admin Fee renewal of mgmt. agreement for 2014 (I did not renew for 2014!) and the tenant's security deposit.

Business

Response:

One of the owners of [redacted] decided to start a new company named HomeQwik. As a partner in [redacted], he had shared ownership of every management agreement. He was bought out using management agreements as the purchase price. Each property owner was given the opportunity to stay with [redacted] or go with HomeQwik. We did not hear from this particular owner regarding their desire to remain with [redacted] so the property was transferred to HomeQwik. If this owner has issues with HomeQwik, plese contact them directly. We are asking that this complaint be removed since we are the not company with which this owner is having a dispute.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I was never notified in advance of any split in the company nor any opportunity to stay with [redacted] rather than going with HomeQwik. I found out about this change when I called [redacted] on January 15, 2014. My [redacted] portal was closed and a new one opened with HomeQwik but with none of the original contracts included so all electronic copies of agreements were gone. I would never do business with either of these businesses in the future.