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Address: 269 State St, Brooklyn, New York, United States, 11201-5820
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Address: 269 State St, Brooklyn, New York, United States, 11201-5820
Phone: |
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I have been trying to contact this business to stop recurring withdrawals for weeks with nothing but automated responses from the company.
reached out to us in June and requested to get a refund for two months of her subscription. While she never actually requested to cancel prior to this interaction, we would have gladly handled this for her; however she did not have the correct email address for the account in question. After some back and forth we were able to locate the account and process a credit for the two months as a courtesy. While this is not a normal practice as she did agree to our terms and conditions for an automatic renewal on this account, we wanted to show that we are aware and understand that the COVID-19 pandemic has made things difficult for a great many people. As this matter was rectified and *** was refunded the money she inquired about we are under the impression that she is satisfied with this action and this "complaint" should be considered closed.
I sent an email last Friday, February *, 2020, stating that I wanted to cancel my service. Within minutes of sending the email, I received a response saying that I had a “free trial” account and I wasn’t being charged, which I knew was inaccurate because I had just been charged $7.95 in January. I replied and informed of that fact and demanding that my account be cancelled and closed but they never responded. It appeared as if my email address was blocked. I believe they are scamming customers by not affording them access to cancel membership. I need my money returned and my account cancelled. If necessary, I can send you all the email I sent on Friday, 02//2020. My account was charged again today, 02//2020.
I am responding to an outstanding complaint that was closed as unanswered:
We are deeply disappointed to hear that our customer, ***, had difficulty resolving billing issues with our customer service team. After looking into her account and the complaint ticket, we see that *** emailed our customer service team on February *** to inquire about the charge. The account in question was an educator account, which at the time we offered for free. It seems that Ashely had another paid account that she was getting billed for, and this is where the confusion stemmed from.
Our customer service team identified this issue, canceled the paid account on February *** and refunded the charge from February *** ($7.95). We informed *** of this resolution and did not receive a reply.
Thank you,
Lea W
They charged me for another year without me renewing. The program didn’t work at all the first year that I paid for it. I tried many times to get assistance but it never worked. I would like a refund for the charges they just automatically billed me for today.
Hello,
Thank you for bringing this to our attention!
This customer wrote directly to us shortly after this complaint was filed. To be sure our members are able to enjoy continuous HOMER service, all of our memberships automatically renew each year. We try to make this as clear as possible both during the purchase process and in our Terms of Use. This member had not yet canceled their membership, which was the reason for the recent charge. However, once they contacted us, we immediately refunded the charge and canceled the account. I have attached a copy of the interaction between this customer and our Member Experience team that took place on 12//19. I have also attached a screenshot of our internal billing system that shows that this customer's account has successfully been canceled and refunded.
Please let me know if I can provide any additional information. Warmly,Stephanie D