Homereports

Hello,After reviewing this customer's issue, we apologize for any inconvenience they may have encounteredWe have done everything we can to ensure the refund was completed and the customer was responded tooHere is a screen shot of the refunds: [redacted] We have asked her several times to contact the bank if she didn't receive it yet because it has went through on our endRegards

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Homereports regarding complaint ID [redacted] Regards, [redacted]

RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. They can send you all the screenshots they want. The money was NEVER credited back to my checking account. I have paperwork and email from my bank saying they researched this "alleged" refund and it was never received. If you noticed, they said "refunds" before because they never processed the original refund and then they said they would give me 15% and when I complained they said 50% which I accepted but I never received anything from this company. Regards, [redacted] ***

Hello,
After reviewing this customer's issue, we apologize for any inconvenience they may have encounteredWe have done everything we can to ensure the refund was completed and the customer was responded too.
Here is a screen shot of the
refunds: ***We have asked her several times to contact the bank if she didn't receive it yet because it has went through on our end.
Regards

Hello,We are unable to process anything more for ***, she has been refunded for the charges.Regards

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThey can send you all the screenshots they want. The money was NEVER credited back to my checking account. I have paperwork and email from my bank saying they researched this "alleged" refund and it was never received. If you noticed, they said "refunds" before because they never processed the original refund and then they said they would give me 15% and when I complained they said 50% which I accepted but I never received anything from this company.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They NEVER put the refund through. They are lying and have been since day one. My bank spent over two hours (for which I have proof) researching this supposed refund. It was never received by my bank. I also told Homereports that on several occasions.
Regards,
*** ***

Hello,*** has contacted our customer service department several times and we have provided her a full refund as promisedWe are unable to guarantee she is checking the proper accounts or credit cardShe signed up with *** on and we have done everything she requested since.Regards

Hello,
*** has contacted our customer service department several times and we have provided her a full refund as promisedWe are unable to guarantee she is checking the proper accounts or credit cardShe signed up with *** on and we have done everything she requested sinceRegards

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They NEVER put the refund through.  They are lying and have been since day one.  My bank spent over two hours (for which I have proof) researching this supposed refund.  It was never received by my bank.  I also told Homereports that on several occasions. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They can send you all the screenshots they want.  The money was NEVER credited back to my checking account.  I have paperwork and email from my bank saying they researched this "alleged" refund and it was never received.  If you noticed, they said "refunds" before because they never processed the original refund and then they said they would give me 15% and when I complained they said 50% which I accepted but I never received anything from this company.  
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Homereports regarding complaint ID...

[redacted].
Regards,
[redacted]

Hello,After reviewing this customer's issue, we apologize for any inconvenience they may have encountered. We have done everything we can to ensure the refund was completed and the customer was responded too. Here is a screen shot of the refunds: [redacted]We...

have asked her several times to contact the bank if she didn't receive it yet because it has went through on our end. Regards.

Hello,
We are unable to process anything more for [redacted], she has been refunded for the charges.
Regards.

Review: I went to the website for information of a property. I did not want to subscribe for monthly reports then it offered a single report for $1.00 saying nothing about it subscribing. Now I get my credit statement and there are two Charges on it for $20.19. I called them about it and the only refund they would offer me was 50% of the final charge. Even then I had to get an attitude with the person who answered the phone.

Review: The website stated that I can obtain the information about a house that I was looking at for a one time fee of a $1.00. When I checked my bank account I found that a fee of $.99 was charged and another fee of $19.99 without my permission or for purchasing anything was charged to my account. I contacted the number but only received a google voice mail recording. I found this suspicious that they advertised to be a professional company with a google voicemail. I did a search online about this company on [redacted] and found that other people have experience the same over chartering and the practice of charging peoples account every month for services that are not wanted or authorized. Because they do not use a reoccurring method but just simple used the stored card information to charge individuals every month then the Bank is unable to block this individual and you have to dispute the charges or cancel your card and get another. I think that this is a fraud and online scam that takes advantage of the loop hole that banks can't just block merchants from charging your account. This individual has to ability to charge individual and without their permission multiple times when they advertise that if you select a one time use you only get charged once for a dollar. I believe that this so called company should be looked at closely. Thank you.Desired Settlement: I already contacted my card company and shut down my card. I believe that this individual should answer for his fraudulent practice and the scam that he or she is a part of.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Homereports regarding complaint ID [redacted].

Regards,

Review: On October 2nd, 2015, I purchased a report for $.99 from this company. They then proceeded to bill me $19.99 for a membership fee. I immediately called and cancelled and was told a refund was processed and would take 3-5 days. I never received. My bank checked for over an hour, again never received. I contacted them on multiple occasions and was told it was refunded. On November 10, 2015, I was told it was never refunded and that I would now receive a 15% courtesy refund according to their policy. I said that was not fair and they said they would refund me 50% and that I would receive in 3-5 days. It has now been 7 days and I still have not received a refund. The total time I have waited for this refund is now 6 weeks and counting.Desired Settlement: I just want my refund of $19.99. I have call records and emails from this company to prove that I have contacted them on multiple occasions for a resolution.

Business

Response:

Hello,After reviewing this customer's issue, we apologize for any inconvenience they may have encountered. We have done everything we can to ensure the refund was completed and the customer was responded too. Here is a screen shot of the refunds: [redacted]We have asked her several times to contact the bank if she didn't receive it yet because it has went through on our end. Regards.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They NEVER put the refund through. They are lying and have been since day one. My bank spent over two hours (for which I have proof) researching this supposed refund. It was never received by my bank. I also told Homereports that on several occasions.

Regards,

Business

Response:

Hello,[redacted] has contacted our customer service department several times and we have provided her a full refund as promised. We are unable to guarantee she is checking the proper accounts or credit card. She signed up with [redacted] on 9.29.2015 and we have done everything she requested since.Regards.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They can send you all the screenshots they want. The money was NEVER credited back to my checking account. I have paperwork and email from my bank saying they researched this "alleged" refund and it was never received. If you noticed, they said "refunds" before because they never processed the original refund and then they said they would give me 15% and when I complained they said 50% which I accepted but I never received anything from this company.

Regards,

Business

Response:

Hello,We are unable to process anything more for [redacted], she has been refunded for the charges.Regards.